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How Conflict is Created. Presented by. March 2, 2012 | Wilkesboro, NC. H ow Conflict is Created. Conflict occurs when one party decides that the way things are going is not okay and seeks change but that change is not agreed to by the other party. - PowerPoint PPT Presentation
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How Conflict is Created
March 2, 2012 | Wilkesboro, NC
Presented by
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How Conflict is Created Conflict occurs when
one party decides that the way things are going is not okay and seeks change but that change is not agreed to by the other party.
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It may take “two-to-tango” but it only takes
one party to declare a conflict.
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ROOT CAUSES
Most conflicts will have one or more of the elements as root causes.
A solution to conflict will match the cause.
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SEVEN TYPES OF CONFLICT
Data Relationship Values Resources History Structure Psychological 7
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DATA…
Conflict over data or facts
Most data conflicts have data or factual solutions
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RELATIONSHIPS…
Conflicts arise over a relationship or a communication style
There will often be a “hidden” reason for conflict
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Relationship issues must be addressed!
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VALUES…
Perceived or actual incompatibilities in their belief system
Sometimes differences in expectations become a values issue
Must have a values based solution
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RESOURCES…
Conflicts over real or perceived scarcity of resources
Compliance versus “Promising Practices”Need flexibility and creativity to
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HISTORY…
Core of the conflict is in “the past”
Usually not IEP issues
Must be resolved in order to have a good working relationship
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STRUCTURAL
Realities which exists outside of the school which are having an impact on the parent or family
Resolution must include understanding of the issues and a willingness to recognize
and problem solve
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PSYCHOLOGICAL…
Conflicts can be created or maintained by the need of humans for: Power Control Autonomy Recognition Attention or love
Difficult to identify
Search for a viable solution to help some
of these needs12
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COMMON TYPES OF NEGOTIATORS
The Adversary
The Problem Solver
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ADVERSARIAL POSITION…
Win / Lose
Focus on Positions
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PROBLEM SOLVING…
Win / Win
Focus on interests
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INTERESTS
INTERESTS are the real underlying needs that we want to address.
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Resources
INTERESTS are based on needs.
NEEDS are often based on causes of the conflict.
Data
Relationships
Values
History
Structure
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SEVEN ELEMENTS OF NEGOTIATIONS
1. Interests2. Options3. Alternatives (BATNA)4. Legitimacy 5. Communication6. Relationship7. Commitments 7
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SEVEN ELEMENTS OF NEGOTIATIONS
Intereststhe concerns, wants, needs, hopes and fears
that underlie and motivate the positions
Optionspossible ways of dealing with the issues
Alternativeswhat can happen without
an agreement (BATNA)
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SEVEN ELEMENTS OF NEGOTIATIONS
Legitimacy – What makes an agreement fair how do we measure?
CommitmentsStatements of what each party is
willing to do in the future
Relationships & Communicationthe pattern of interaction in and
outside of the IEP meeting
CONTACT US …
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ecac Main Office:907 Barra Row, Suites
102/103Davidson, NC 28036
800-962-6817 toll free Parent Info Line704-892-1321
www.ecac-parentcenter.org
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Source
The National Center on Dispute Resolution in Special Education Conflict 101:
http://www.directionservice.org/cadre/section2.cfm
