Harnessing the intelligence for you and your -...

Harnessing the power of

emotional intelligence for

you and your organization

Want big impact? Use big image. 50,000 New Jobs by

2020

That’s great news! But what about the impact on…

▣ Recruiting, retaining, holding onto top talent? ▣ Maintaining a culture that trumps the lure of “greener grass”?

▣ Developing leaders for a more competitive and dynamic business environment?

▣ Senior executives retiring in 3-5 years that you’ll need to replace?

Most HR Leaders Overwhelmed by Increasing Complexity of their Roles

▣ 61% of are overwhelmed

▣ 94% dealing with increased complexity ▣ 52% lack the ability to cope with the deluge of increased complexity

▣ 60% don’t have confidence in how their organizations manage complexity

http://www.personneltoday.com/hr/hr-leaders-overwhelmed-by-complexity

Do you have leadership programs in place, but still having challenges with:

▣ Preparing your next level managers to become your future leaders?

▣ Engaging your employees and building a positive company culture?

▣ Helping leaders meet their competency gaps and blind spots?

▣ Helping your teams work together collaboratively?

Goal Today’s Goal

To show you how promoting Emotional Intelligence in your organization can improve your work life…and benefit your organization!

Benefits to you in promoting EI

▣ Ease your job ▣ Reduce stress ▣ Gain more time to be strategic and proactive ▣ Positively impact and influence your organization ▣ Increase employee engagement ▣ Retain and attract employees ▣ Build a positive culture ▣ Fulfill your mission as a human resources professional

Agenda

▣ What is emotional intelligence? Beyond the buzzword ▣ How promoting EI can improve your work life ▣ The hard case for soft skills ▣ Recommended steps

What is emotional

intelligence? Beyond the buzzword

1.

EI is not about…

Being nice Letting it all hang out

‘’ Emotional intelligence is a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action. - Salovey and Mayer, 1990

EQ, IQ, & Personality

Personality

Learned

EQ IQ

Fixed

Fixed

10% – 25%

4% – 9%

Up to 60%

Social Awareness

Empathy

Organizational Awareness Service Orientation

Relationship Management

Developing Others

Inspirational Leadership Influence

Change Catalyst Conflict Management

Teamwork & Collaboration

Self-Awareness

Emotional Self-Awareness Accurate Self-Assessment

Self-Confidence

Self-Management

Emotional & Impulse Control

Transparency Adaptability

Achievement Initiative

Optimism

Personal Competence Social Competence A

war

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ess

M

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Competencies and EI

80-90% of leader

competencies are emotional

skills

2/3 of most competency models are emotional

skills

EI more important for

stars than

technical skills or

experience

Goleman, Working with Emotional Intelligence, 1998.

How promoting EI can improve

your work life

2.

Table Group Activity: 5 minutes

Your table will be assigned an EI skill

Answer this question:

How would developing more of this skill in your organization

make your work life better?

How high EI skills can improve your organization and your work life

▣ Better leadership skills

▣ Positive culture

▣ Better workplace relationships

▣ Effective communication & less conflict

Fewer disciplinary & employee-relations issues, less turnover

Higher performance

Fewer disciplinary & employee-relations issues Deadlines met, faster decision-making > higher performance & profits

How high EI skills can improve your organization and your work life

▣ Higher leader resilience

▣ Higher leader impulse control

▣ Higher employee engagement & creativity

▣ Lower stress

Positive culture Positive culture Higher retention & productivity Less absenteeism, insurance claims & work accidents Higher performance Lower turnover

Impact of low EI in organizations

▣ Higher stress ▣ Poor communication ▣ Low trust ▣ More leadership development needs & leader issues ▣ Low morale & culture ▣ Higher turnover / lower retention rate ▣ More difficulty recruiting ▣ Hire lower quality employees ▣ More behavioral issues ▣ Lower performance ▣ Lowered expectations of the company

Check yourself How high is your EI?

The hard case for soft skills

3.

Sheraton Studio City Hotel, Orlando

Challenges Low guest satisfaction scores Sales were off Low morale

Employee Climate Survey “Hotspots” Collaboration Trust Motivation

Methods Training for mgmt & front desk teams Coaching for leaders

Spaced over 18 months

Results Increased market share by 24%

Increased guest satisfaction by 8% (above Sheraton targets)

Decreased turnover by 20%

http://www.6seconds.org/2011/06/09/case-eq-sheraton

Whitbread - 1300 restaurants in UK

Challenges Develop highest standards of leadership skills

Demands for highest levels of customer service

High team turnover

Methods EI sssessments & creating star performer profiles

Classroom training & coaching for 250 general managers

Classroom training for 250 deputy general managers

Results

Managers with higher EI had 7% greater annual profit growth

Managers with higher EI had increased customer satisfaction

Managers with higher EI had higher employee retention

Orme and Langhorn, "Lessons learned from implementing EI programs" pp 32-39, Competency & Emotional

Intelligence, Volume 10, 2003

Amadori – leading food processor, supplier of McDonald’s in Europe

Challenges Achieve tighter integration among business areas

Develop stronger people-management skills

Intense market pressure requiring constant innovation

Goals from Internal Analysis

Make people management strategic priority

Integrate EI into leadership culture

Started targeting 18, then 20 more top managers and 120 mid-level and sales managers in 4 years

Methods EI 360 assessments Executive coaching Classroom training

Results

Plants with higher EI managers had higher engagement & performance

Decreased sales force turnover by 63%

http://www.6seconds.org/2013/04/03/amadori-case-engagement-emotional-intelligence

Fortune Brands (Master Lock, Moen, Titleist, Cobra Golf, Jim Beam)

Challenge Double size of a division in 5 years (Therma Tru Doors)

Leader Needs EI skills to run a division twice its size and to navigate change and uncertainty

Methods 360 EI assessments Multi-day classroom training

Executive coaching

Results

100% of leaders who did training & coaching increased performance

28% of leaders who did classroom only increased performance

http://www.talentsmart.com/case-studies/fortune-brands.php

Sanofi-Aventis – pharmceutical sales

Method EI training for half of a sales group

Results

Group that received training increased sales by 12% over other group

Totaled $2.2 million more for trained group

ROI was $6 for every $1 invested in training

Jennings and Palmer, Enhancing Sales Performance Through Emotional Intelligence Development, Organisations & People, May 2007

Let’s recap

50,000 new jobs by 2020

What is emotional intelligence?

How promoting EI can improve your work life

Check yourself

The hard case for soft skills

Recommended steps

4.

Key steps for EI programs

Assess individuals

from multiple sources

Provide a clear

business case

Provide feedback with care

Help participant

set clear goals

Maximize practice

Conduct on-going

evaluation of results

Other steps you can take to promote EI

▣ Promote leaders for their EI & people-leading skills, not just their technical skills or tenure ▣ Hire for the EI skills needed for the position ▣ Include EI in your competencies and performance reviews ▣ Model the EI behaviors yourself J

Goal Today’s Goal:

To show you how promoting Emotional Intelligence in your organization can improve your work life…and benefit your organization!

Thanks! Any questions?

You can find me at cathy@cathynorris.net

Bring up your card for the book & assessment raffle