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GroupWare Hochschultage Paderborn 1GFS Program Office
IT Solutions
for
Global Field Support
Steffen B. Schwarz
DaimlerChrysler
Günter Teubner
Technische Universität München
GroupWare Hochschultage Paderborn 2GFS Program Office
GFS — Global Field Support Consortium
International GFS Projects in 1998 and 1999
Lotus Notes as communication software for GFS management group
Outline
GroupWare Hochschultage Paderborn 3GFS Program Office
ProductProduct
Benchmarking Time delay
ProviderProviderDevelopmentDevelopment
Risk for provider
UserUser
Adaptation Costs
GFS as means for .. RequirementsRequirements
UserUser
Strategy driven
ProviderProvider
Development
ProductProduct
Commitment
Technology on Demand
Technology by Offering
GFS: From “Technology by Offering” to “Technology on Demand”
GroupWare Hochschultage Paderborn 4GFS Program Office
PlanPlan DevelopDevelop BuildBuild
Product Generation
Product SupportMobility Services Support
Marketing Support
Use & ServiceUse & ServiceSellSell
Global Field Support
GFS: Global Field Support in the Value Chain
DaimlerChrysler Suppliers DaimlerChrysler Suppliers
GroupWare Hochschultage Paderborn 5GFS Program Office
PlanPlan DevelopDevelop BuildBuild
Product Generation
GFS: Global Field Support Activities
DaimlerChrysler Suppliers
Product SupportMobility Services Support
Marketing Support
Use & ServiceUse & ServiceSellSell
Global Field SupportDaimlerChrysler Suppliers
Global Field SupportDaimlerChrysler Suppliers
Info Dissemination Info Update Info Access Engineering Feedback Info Dissemination Info Update Info Access Engineering Feedback
ProductInfo
ProductInfo
MarketingInfo
MarketingInfo
TrainingInfo
TrainingInfo ..........
IT Solutions forGlobal Field Support
OperationTraining
Learning from Field
GroupWare Hochschultage Paderborn 6GFS Program Office
CommonRequirements
CommonRequirements
ProjectProposalsProject
Proposals
today's practice, needs
experience, state of the art
SGI Sun
IBMBosch
......Siemens
PictureTel
IT Industry GroupIT Industry Group
Telekom
GFS: The GFS Concept
visionaryscenarios
earlyprototypesolutions
prototypetechnology
CMU
DC-RT
Vendors
GFS R&D GroupGFS R&D Group
membership fee,proving ground
membership fees,resources,tools, techniques
projects
others
Technologyon DemandTechnologyon Demand
VendorProductsVendor
Products
CommercialSolutions
CommercialSolutions
DC User GroupDC User Group
Mercedes-Benz
DaimlerChryslerAerospace
Adtranz
TEMIC
MTU
debis
Chrysler
GroupWare Hochschultage Paderborn 7GFS Program Office
Course organization Courses at CMU and TUM
CMU: “Software Engineering” and “Advanced Software Engineering”
TUM: “Vorlesung Software Engineering” and “Praktikum Software Engineering”
Team-based development
6 students per team 1 coach (student )
External contacts (Customer, IT-Vendors)
Participants in PAID (1998/99): about 100 persons
GroupWare Hochschultage Paderborn 8GFS Program Office
Communication infrastructure : Challenges
Customer
(DaimlerChrysler)
Customer
(DaimlerChrysler)
Universities
Carnegie Mellon UniversityTechnical University of Munich
Universities
Carnegie Mellon UniversityTechnical University of Munich
IT-Vendors
Bosch, IBM, PictureTel, SGI, Siemens, SUN, Deutsche Telekom
IT-Vendors
Bosch, IBM, PictureTel, SGI, Siemens, SUN, Deutsche Telekom
Different schedules and transatlantic locations requireasynchronous communication
Different schedules and transatlantic locations requireasynchronous communication
Access must be possible fromevery common operating system
Access must be possible fromevery common operating system
Transatlantic projects requiremultiple servers for fast access
Transatlantic projects requiremultiple servers for fast access
Information has to be structured;access control is obligate
Information has to be structured;access control is obligate
The system has to be reliable,persistent storage of all data is
necessary
The system has to be reliable,persistent storage of all data is
necessary
GroupWare Hochschultage Paderborn 9GFS Program Office
Communication infrastructure: History
Communication infrastructure history
Basic infrastructure concept was developed for projects at Carnegie Mellon University (USA).
Recent projects included a cooperation between Carnegie Mellon University and Technical University of Munich resulting in additional enhancements.
JAMES, 1997/98
(Java Architecture for Mobile Extended Services)
3 phases, not overlapping PAID, 1998/99
(Platform for Active Information Dissemination)
4 phases, overlapping
GroupWare Hochschultage Paderborn 10GFS Program Office
Communication infrastructure: Server configuration
NotesServer
NotesServer
NotesServer
NotesServer
WebServer
WebServer
WebServer
WebServer
Project BBoards are replicated(Unique contents on both servers)
Project BBoards are replicated(Unique contents on both servers)
Local server(not mirrored)
Local server(not mirrored)
Local server(not mirrored)
Local server(not mirrored)
GroupWare Hochschultage Paderborn 11GFS Program Office
Communication infrastructure: Project Homepage
Course Information
•Schedule•Lecture notes
Course Information
•Schedule•Lecture notes
Communication
•Electronic Bboards (Lotus Notes Databases, password protected)
Communication
•Electronic Bboards (Lotus Notes Databases, password protected)
Work products
•Reviews•Deliverables
Work products
•Reviews•Deliverables
Course Management
•Contact information•Account profiles
Course Management
•Contact information•Account profiles
GroupWare Hochschultage Paderborn 12GFS Program Office
Communication infrastructure: Project address book
Provide elementary contact information for all project members
Provide elementary contact information for all project members
Protect private or confidential information
Protect private or confidential information
Organize project membersin teams
Organize project membersin teams
GroupWare Hochschultage Paderborn 13GFS Program Office
Easy access throughstandard Web-Browser
Easy access throughstandard Web-Browser
Communication infrastructure: BBoards
View postings on a BBoard using different sort criteria
View postings on a BBoard using different sort criteria
Prepare Meetings or discuss issues with otherproject members
Prepare Meetings or discuss issues with otherproject members
GroupWare Hochschultage Paderborn 14GFS Program Office
Communication infrastructure: Templates
Customized templates support developmentactivities
Customized templates support developmentactivities
Send notifications to individuals or groups via e-mail
Send notifications to individuals or groups via e-mail
GroupWare Hochschultage Paderborn 15GFS Program Office
Next step: GFS-Net
Goal: Provide an world-wide communication platform for the management group of GFS.
The Lotus Notes databases are adapted to the specific needs (management activities instead of development activities) of the GFS board members.
GFS-Net
GroupWare Hochschultage Paderborn 16GFS Program Office
Table of contents
(mostly Notes databases)
Table of contents
(mostly Notes databases)
GFS-Net: Homepage
GroupWare Hochschultage Paderborn 17GFS Program Office
GFS-Net: Projects
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