GroupWare Hochschultage Paderborn 1 GFS Program Office IT Solutions for Global Field Support Steffen B. Schwarz DaimlerChrysler Günter Teubner Technische

GroupWare Hochschultage Paderborn 1GFS Program Office

IT Solutions

for

Global Field Support

Steffen B. Schwarz

DaimlerChrysler

Günter Teubner

Technische Universität München


GFS — Global Field Support Consortium

International GFS Projects in 1998 and 1999

Lotus Notes as communication software for GFS management group

Outline


ProductProduct

Benchmarking Time delay

ProviderProviderDevelopmentDevelopment

Risk for provider

UserUser

Adaptation Costs

GFS as means for .. RequirementsRequirements

UserUser

Strategy driven

ProviderProvider

Development

ProductProduct

Commitment

Technology on Demand

Technology by Offering

GFS: From “Technology by Offering” to “Technology on Demand”


PlanPlan DevelopDevelop BuildBuild

Product Generation

Product SupportMobility Services Support

Marketing Support

Use & ServiceUse & ServiceSellSell

Global Field Support

GFS: Global Field Support in the Value Chain

DaimlerChrysler Suppliers DaimlerChrysler Suppliers


PlanPlan DevelopDevelop BuildBuild

Product Generation

GFS: Global Field Support Activities

DaimlerChrysler Suppliers

Product SupportMobility Services Support

Marketing Support

Use & ServiceUse & ServiceSellSell

Global Field SupportDaimlerChrysler Suppliers

Global Field SupportDaimlerChrysler Suppliers

Info Dissemination Info Update Info Access Engineering Feedback Info Dissemination Info Update Info Access Engineering Feedback

ProductInfo

ProductInfo

MarketingInfo

MarketingInfo

TrainingInfo

TrainingInfo ..........

IT Solutions forGlobal Field Support

OperationTraining

Learning from Field


CommonRequirements

CommonRequirements

ProjectProposalsProject

Proposals

today's practice, needs

experience, state of the art

SGI Sun

IBMBosch

......Siemens

PictureTel

IT Industry GroupIT Industry Group

Telekom

GFS: The GFS Concept

visionaryscenarios

earlyprototypesolutions

prototypetechnology

CMU

DC-RT

Vendors

GFS R&D GroupGFS R&D Group

membership fee,proving ground

membership fees,resources,tools, techniques

projects

others

Technologyon DemandTechnologyon Demand

VendorProductsVendor

Products

CommercialSolutions

CommercialSolutions

DC User GroupDC User Group

Mercedes-Benz

DaimlerChryslerAerospace

Adtranz

TEMIC

MTU

debis

Chrysler


Course organization Courses at CMU and TUM

CMU: “Software Engineering” and “Advanced Software Engineering”

TUM: “Vorlesung Software Engineering” and “Praktikum Software Engineering”

Team-based development

6 students per team 1 coach (student )

External contacts (Customer, IT-Vendors)

Participants in PAID (1998/99): about 100 persons


Communication infrastructure : Challenges

Customer

(DaimlerChrysler)

Customer

(DaimlerChrysler)

Universities

Carnegie Mellon UniversityTechnical University of Munich

Universities

Carnegie Mellon UniversityTechnical University of Munich

IT-Vendors

Bosch, IBM, PictureTel, SGI, Siemens, SUN, Deutsche Telekom

IT-Vendors

Bosch, IBM, PictureTel, SGI, Siemens, SUN, Deutsche Telekom

Different schedules and transatlantic locations requireasynchronous communication

Different schedules and transatlantic locations requireasynchronous communication

Access must be possible fromevery common operating system

Access must be possible fromevery common operating system

Transatlantic projects requiremultiple servers for fast access

Transatlantic projects requiremultiple servers for fast access

Information has to be structured;access control is obligate

Information has to be structured;access control is obligate

The system has to be reliable,persistent storage of all data is

necessary

The system has to be reliable,persistent storage of all data is

necessary


Communication infrastructure: History

Communication infrastructure history

Basic infrastructure concept was developed for projects at Carnegie Mellon University (USA).

Recent projects included a cooperation between Carnegie Mellon University and Technical University of Munich resulting in additional enhancements.

JAMES, 1997/98

(Java Architecture for Mobile Extended Services)

3 phases, not overlapping PAID, 1998/99

(Platform for Active Information Dissemination)

4 phases, overlapping


Communication infrastructure: Server configuration

NotesServer

NotesServer

NotesServer

NotesServer

WebServer

WebServer

WebServer

WebServer

Project BBoards are replicated(Unique contents on both servers)

Project BBoards are replicated(Unique contents on both servers)

Local server(not mirrored)





Communication infrastructure: Project Homepage

Course Information

•Schedule•Lecture notes

Course Information

•Schedule•Lecture notes

Communication

•Electronic Bboards (Lotus Notes Databases, password protected)

Communication

•Electronic Bboards (Lotus Notes Databases, password protected)

Work products

•Reviews•Deliverables

Work products

•Reviews•Deliverables

Course Management

•Contact information•Account profiles

Course Management

•Contact information•Account profiles


Communication infrastructure: Project address book

Provide elementary contact information for all project members

Provide elementary contact information for all project members

Protect private or confidential information

Protect private or confidential information

Organize project membersin teams

Organize project membersin teams


Easy access throughstandard Web-Browser

Easy access throughstandard Web-Browser

Communication infrastructure: BBoards

View postings on a BBoard using different sort criteria

View postings on a BBoard using different sort criteria

Prepare Meetings or discuss issues with otherproject members

Prepare Meetings or discuss issues with otherproject members


Communication infrastructure: Templates

Customized templates support developmentactivities

Customized templates support developmentactivities

Send notifications to individuals or groups via e-mail

Send notifications to individuals or groups via e-mail


Next step: GFS-Net

Goal: Provide an world-wide communication platform for the management group of GFS.

The Lotus Notes databases are adapted to the specific needs (management activities instead of development activities) of the GFS board members.

GFS-Net


Table of contents

(mostly Notes databases)

Table of contents

(mostly Notes databases)

GFS-Net: Homepage


GFS-Net: Projects

Documents

GroupWare Hochschultage Paderborn 1 GFS Program Office IT Solutions for Global Field Support Steffen B. Schwarz DaimlerChrysler Günter Teubner Technische