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Forces of Change: Perspectives and Trends on State Information Technology
2015 Annual NAJIS Conference
October 6, 2015
Doug Robinson, Executive Director National Association of State Chief Information Officers (NASCIO)
National association representing state chief
information officers and information technology executives from the states, territories and D.C.
Founded in 1969
NASCIO's mission is to foster government excellence through quality business practices, information management, and technology policy.
About NASCIO
Fiscal recovery and IT budgets: CIOs still seeking IT operational cost savings, consolidation, innovations
Cybersecurity threats! New risks, governance is hard, funding inadequate
Transition: systems-centric to technology as a service
Alternative sourcing options, agile approaches
Continuing IT workforce retirements, skills gap, recruiting challenges, talent management
Focus on SMAC stack: social, mobile, analytics, cloud
View from the State CIOs
Charting the Course
Driving the Enterprise Imperative
Balancing Legacy and Innovation
View from the State CIOs
The Value Equation
Charting the Course
Driving the Enterprise
Imperative
Balancing Legacy and Innovation
1. Security
2. Cloud Services
3. Consolidation/Optimization
4. Broadband/Wireless Connectivity
5. Budget and Cost Control
6. Human Resources/Talent Management
7. Strategic IT Planning
8. Mobile Services/Mobility/Enterprise Mobility
9. Disaster Recovery/Business Continuity
10. Customer Relationship Management
Top Ten: State CIO Priorities for 2015
Source: NASCIO State CIO Ballot, November 2014
B. Top Ten: Priority Technologies, Applications and Tools for 2015
1. Cloud Solutions; Software-as-a-Service
2. Legacy Application Modernization/Renovation
3. Mobile Workforce: technologies and solutions
4. Business Intelligence (BI) and Business Analytics (BA)
5. Disaster Recovery / Business Continuity
6. Security Enhancement Tools: continuous diagnostic & monitoring (CDM)
7. Virtualization: servers, desktop, storage, applications, data center
8. Data Management: Master Client Index / Master Data Management
9. Enterprise Resource Planning (ERP)
10. Networking (voice and data communications, unified)
Source: NASCIO State CIO Ballot, November 2014
1. Cybersecurity
2. IT, Email or System Consolidation
3. Cloud Projects
4. ERP Implementation/Replacement
5. Broadband Expansion
6. Health Care Projects
7. Data Management/Open Data
8. Eligibility/Human Services Modernization
9. Legacy System Modernization
10. Data Center/Network Outsourcing
State CIOs: A Focus on Current IT Initiatives
Source: NASCIO State CIO Initiatives, October 2014
State Governments at Risk:
Time to move forward
Maturing role of the CISO
Budget-strategy disconnect
Cyber complexity challenge
Talent crisis
/Source: www.nascio.org/DeloitteNASCIO2014CybersecurityStudy
Budget-Strategy Disconnect
While budgets are seeing some increases, lack of funding is the top challenge
11
Cyber complexity challenge
2014 Deloitte-NASCIO Cybersecurity Study
Sophistication and sheer range of cyber threats continue to evolve
Regulatory complexity is growing
Complex and mostly federated state government environment poses governing challenges
CISOs and business leaders are not on the same page regarding the states’ abilities to protect against an attack
State CIOs and Cybersecurity
Source: The Value Equation, 2015 State CIO Survey
Coming Soon…State Cyber Resources
The Forces of Change
Charting the Course: Business Models and Sourcing are Changing What business models and sourcing strategies does your state CIO organization currently use?
2015 2014 2013
Owns and operates all state IT assets and operations
30% 37% 29%
Owns and operates multiple data centers 53% 58% 65%
Owns and operates a consolidated data center 64% 65% 57%
Outsources some of its IT infrastructure operations 57% 46% 51%
Outsources some of its IT application and services 79% 81% 69%
Uses a managed services model for some or all IT operations
55% 60% 65%
Uses an IT shared services model for some or all IT operations
83% 70% 73%
Source: Charting the Course, 2014 State CIO Survey
Service Delivery in the Next Three Years?
Source: Charting the Course, 2014 State CIO Survey
Cost savings and efficiency
Flexibility and scalability
Rapid provisioning
Measured service
Better data security
Shift from capital spend to operating spend
Reduced IT staffing and administration costs
Forces of Change: Why Cloud?
This transition is disruptive to the traditional notions of state IT. It has
serious implications for state budgeting, procurement, legal, business
processes, project and portfolio management.
State of the States: Cloud Services
What is your state's status regarding cloud services?
2013
2014 2015
The state is already highly invested in cloud services
6% 20%
The state has some applications in the cloud and is considering others
68% 73% 83%
The state is still investigating cloud services 22% 6%
The state has considered cloud services but has rejected it
2% 0%
Other 2% 2%
Source: 2013 and 2014 State CIO Survey
What changes driven by technology create the most
challenges to statewide policies in your state? (State
CIOs)
7%
11%
4%
41%
17%
2%
17% A. Big Data
B. Internet of Things
C. Mobility
D. Public Cloud - XaaS
E. Private Cloud
F. Hybrid Cloud
G. Other
Source: The Value Equation, 2015 State CIO Survey
Mobility
Government Data Landscape
Data stored across multiple systems from multiple agencies in multiple formats
Data quality issues: dirty and messy
Lack of standards, consistency
Data sharing is difficult – format, language, access, culture, myths
Security concerns and privacy issues
Little insightful, usable data on “customers”
Managing Data as a Strategic Asset
Source: The Value Equation, 2015 State CIO Survey
Major Changes in State Data
Structured
Unstructured
Semi-structured
Government 2020: Sources and Format
Changing Dramatically
An explosion in the amount of data generated, driven in part, from web-based transactions, social media and sensors. IDC projects that the digital universe will reach 40 zettabytes (ZB) by 2020, an amount that exceeds previous forecasts by 5 ZBs, resulting in a 50-fold growth from the beginning of 2010.
Source: Charting the Course, 2014 State CIO Survey
State governments are turning to unmanned aerial systems (UAS) for a variety of applications. The increasing use of UAS means “big data” sensors are airborne, versatile, and inexpensive. States will be generating incredible amounts of data in the form of digital video, photos, GPS coordinates, and sound. A UAS, using a standard camera to capture video and photos, can produce half a terabyte of data an hour.
Source: The Value Equation, 2015 State CIO Survey
Source: NASCIO State IT Workforce: Facing Reality with Innovation, April 2015
One quarter of respondents noted that 21-30% of their state IT employees will be eligible for retirement in the next year
Forces of Change: IT Workforce
92% of states say salary rates and pay grade structures present a challenge in attracting
and retaining IT talent
86% of states are having difficulty recruiting new employees to fill vacant IT positions.
What skills and disciplines present the greatest challenges in
attracting and retaining IT employees?
Source: NASCIO State IT Workforce: Facing Reality with Innovation, April 2015
Do you think a shortage of qualified candidates for
stateITpositionshinderingstates’abilitytoachieve
strategic IT initiatives? (all)
6%
15%
80% A. Yes
B. No
C. Unknown
Forces of change: sourcing, public cloud, X-as-a-Service
Data governance, data as enterprise asset, power of analytics
Digital government – a new experience for citizens
Risk management, enterprise IT portfolio
Growth in mobile services, apps, devices
State IT workforce: talent management, reform, innovation
Organizing for success, flexible, agile
Emerging IT, policy and data: IoT, UAS, BWCs, LPR, Next?
Looking Forward…The Agile Agenda
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