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FAST Enterprises, LLC
2013 Trainer’s ConferenceMarch 11- 12, 2013
Megan Williams
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
Goal of Upgrade Training
Ensure daily productivity is not negatively impacted
Users are equipped on ‘Day One in Production’
Upgrade Training
The job functions do not change
The tasks do not necessarily change
The path they take to get there will most likely change
Teach the changes/differences
Upgrade Training Tips
Utilize previous Expert Users
Update training material – drawing focus to major changes
Think long term
Create excitement around the Upgrade
Upgrade Training
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
Open House
Make Change FUN
Idea: Themed Open Houses
Learning Time
Ask Basic Questions What is the account number
What is the SSN
What is the mailing address
Self lead training with questions to answer prior to leaving and receiving food
Fun Time
Team Building Time
Open House
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
Ticket Out
A written comment from the learners about what they have learned, or what is still confusing to them
Each learner can turn in a
Ticket Out
What does ‘Ticket Out’ do for you?
Know
CheckDecide
Answer
Pulse
Ticket Out
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
WOW
“WOW” Board
Identify the most important thing they have learned so far
Something that has WOWed them
WOW Wall
Upgrade Training Overview
1. Upgrade Training1. Upgrade Training
2. Open House2. Open House
3. Ticket Out3. Ticket Out
4. WOW4. WOW
Checking for Understanding
Stop and ask learners to say or do something with the information learned
Hands-On and Head-On
Learning
Checking for Understanding
Hear
Understand
Apply
Checking for Understanding
“What is expressed by the learner is often more important than what is expressed to the learner.” -Win Wenger
Conclusion
Upgrade Training
Ways to encourage excitement around an upgrade
Checking to make sure it Sticks!
Activity
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