FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013

FAST Enterprises, LLC

2013 Trainer’s ConferenceMarch 11- 12, 2013

Megan Williams

1. Upgrade Training1. Upgrade Training

2. Open House2. Open House

3. Ticket Out3. Ticket Out

4. WOW4. WOW

Goal of Upgrade Training

Ensure daily productivity is not negatively impacted

Users are equipped on ‘Day One in Production’

Upgrade Training

The job functions do not change

The tasks do not necessarily change

The path they take to get there will most likely change

Teach the changes/differences

Upgrade Training Tips

Utilize previous Expert Users

Update training material – drawing focus to major changes

Think long term

Create excitement around the Upgrade

Upgrade Training



Open House

Make Change FUN

Idea: Themed Open Houses

Learning Time

Ask Basic Questions What is the account number

What is the SSN

What is the mailing address

Self lead training with questions to answer prior to leaving and receiving food

Fun Time

Team Building Time

Open House




Ticket Out

A written comment from the learners about what they have learned, or what is still confusing to them

Each learner can turn in a

Ticket Out

What does ‘Ticket Out’ do for you?

Know

CheckDecide

Answer

Pulse

Ticket Out




4. WOW4. WOW

WOW

“WOW” Board

Identify the most important thing they have learned so far

Something that has WOWed them

WOW Wall

Upgrade Training Overview




4. WOW4. WOW

Checking for Understanding

Stop and ask learners to say or do something with the information learned

Hands-On and Head-On

Learning


Hear

Understand

Apply


“What is expressed by the learner is often more important than what is expressed to the learner.” -Win Wenger

Conclusion

Upgrade Training

Ways to encourage excitement around an upgrade

Checking to make sure it Sticks!

Activity

Documents

FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013