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Embracing the Age of IntelligenceData-driven decision making in an agile organisation
April 2018
Andrew Sales - CA Technologies
Borja Soler - Fourth
CA Technologies offers software and services solutions that drive agility—allowing companies to sense and respond to change quickly and confidently.
CA Technologies (Formerly Rally)
https://www.ca.com/us/collateral/case-studies/fourth-brings-innovation-to-its-customers-faster-with-ca-agile-central.html
3
Adopting agile has given us the predictability and
control we need to keep our business stakeholders
and customers happy, and to keep us innovating
faster as we grow
Fourth Brings Innovation to its Customers
Keeping up with the Pace of Change
74% 29%
Desire to be ‘data-
driven’
Successfully connecting
analytics to action
Information
Data
Insights
“Without data, you're just another person with an opinion.”
W. Edwards Demming
How Does Your Organisation Integrate Agile Processes with your Portfolio Funding?
Darrell Rigby, Jeff Sutherland, Hirotaka Takeuchi, HBR, “Embracing Agile,” May 2016 https://hbr.org/2016/05/embracing-agile
5
50%Don’t know how to integrate
Agile practices to portfolio
funding, limiting your company
growth opportunities
Overhead of Data Acquisition• Manual Work in Gathering Data
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Cost
Time
Transaction Cost Holding Cost
Remove Manual
Work
Lack of Quality and Consistency• Trust is Built on Transparency
KPMG & Forrester
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Only one third [of organisations] trust
the analytics they generate from their
business operations.
Cost of Delay in Decision Making• Poor Data Reduces our Responsiveness
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Cost of Delay
Delay
Val
ue
Time
In our experience no single sensitivity is more eye-opening than cost of delay.
– Don Reinertsen, The Principles of Product Development Flow
Embracing the age of intelligence: data-driven decision making in an agile organisation
Work Force Management Purchase to Pay & Inventory
World leading providers of SaaS to Hospitality Industry
Forecasting & Analytics
600 employees across the globe and growing rapidly
Tech - 250 employees, 25 Scrum Teams, supporting +150 separate components, applications and services
2014
2017
2018Agile Journey begins
Agile Central implementation
FTi expands
KaiZen
Period of inspect and adapt
Huge effort to launch our products to the US Market
2015
2016
PMO transitions to APO
Adopt SCRUM
Product Governance Frameworks
Launch Tech Hub in Sofia
Delivery Governance Frameworks
Formation of CoPs
Our Self-Service Business Intelligence tool Fourth Tech Insight (FTi) is launched – our
data journey begins.
Portfolio Re-Structure
Exploring predictability
How credible are our Quarterly Commitments?
Are we executing to plan?
How can we optimize the flow of value?
What is the health of Scrum Teams?
How can we become more predictable?
INVESTMENT PROGRESS DELIVERY OPERATIONAL EFFECTIVENESS
What did we forecast?
How are we tracking against plan?
Did our decisions have the desired effect?
Are we fixing more than we break?
Are we testing effectively?
Are our deployment processes working?
Is our Service Delivery effective?
Through a cloud-based data engineering platform, we integrate our core different software into our self-service business intelligence tool, Fourth Tech Insight (FTi)
Demo time!
Removing Waste
We have Actionable Insights available to us – enabling us to drive effective change that sticks by embedding it
into reviews.
Actionable Insights
We can quickly identify and remove waste in Agile Processes, improving the flow of value.
More Predictable
We can visualise cause and effect on Investment Decisions and provide quantitative data around
benefits realisation.
Cause & effect on Investments
Estimation Predictability is getting better across the board, we’re able to get product to market quicker
than before.
Optimized Agile Operations
The establishment of Global Agile Metrics ensures that we can maintain an ever improving Agile Organisation.
One version of the truth
We have engendered trust in both external and internal stakeholders, they now feel that they have the
visibility they need.
PUBLIC
What’s next?
Expand our data sets i.e. Problem Management, Automation Testing
Inspect and Adapt – always moving forward
Data Science!
Carly Hodges
carly.hodges@fourth.com
Borja Soler
borja.soler@fourth.com
Thank you!
Andrew Sales
andrew.sales@ca.com
W: ca.com/agile
@CAUKI
CA Technologies
Blog:https://www.ca.com/en/blog-highlight/the-fourth-dimension-on-agile-leadership.html
BACK UP FOR THE DEMO
Investment across the business?
Investment for a particular product?
How credible is our plan?
How are we tracking against the
plan?
How are the Scrum Teams
performing?
How accurate are we at predicting?
How many defects/bugs are we
creating?
How effective is our Deployment
process?
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