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DHL EXPRESS THAILAND
DHL Express
New Economy Academy
Noppawit Boupradit , Customs Clearance Duty Manager, DHL Express Thailand
การคาไรพรมแดนกบโลจสตกสระดบโลก
UNCLASSIFIED (PUBLIC)
3
DHL Express – global overview
19691st DHL
shipment sent
100,000Certified International
Specialists
202 MillionInternational Shipments Annually
220Countries &
Territories
served
3Global Hubs &
19Regional Hubs
45,000Service Points
4,000Facilities
250Dedicated Aircraft
32,500Vehicles
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
4
Dedicated Intercontinental Air Network
Note: exemplary illustration
CVG
LEJ
HKG
Leipzig Hub
Europe
Hong Kong Hub
Asia Pacific
Cincinnati Hub
Americas
250 dedicated aircraft connecting ~500 airports
BKK
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
5
DHL Express Thailand - Overview
44 years of establishment since 1973
16 Service facilities 121 Points of sales1
As of 31 Dec 2016
Hub & Gateway location :
Suvarnabhumi Airport
Head Quarter location :
Bangkok
Approx. 44 Daily Flights
24/7 Customer Service
> 1,000 Employees
210 Vehicles2
(incl. 14 SVCs, HUB and HO)
9 TAPA Certifications
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
6
Consumer Protection Thailand Call Center Award 2014
DHL Express Customer Service Thailand won
Office of the Consumer Protection Board
Consumer Protection Thailand Call Center Award 2014
From
This award will give our customers assurance that DHL Express focuses on delivering great service quality to our customers and has good standard process in place to effectively assist and resolve customers’ queries when things go wrong.
DHL Express is the only company in logistic industry winning this Prestige award.
Award and Accolades
• Contact Center of the Year 2014
• 2015 People’s Choice Stevie
Awards for favorite customer
service winner
Consumer
Protection Thailand
Call Center Award
2014
Authorized
Economic
Operator (AEO)
Certificate
• Top MNC for Leaders in Southeast Asia 2014
• Best Employer Thailand 2015
• Best Employer for Commitment to Engagement Thailand 2015
Prime Minister‘s Export Awards
2012 – First international
express provider with
prestigious award
Best Manufacturer Safety
Award – enhancment
occupational safety and
health management
Top CSR
Advocates in
Asia
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
7
On Demand Delivery / MyDHL+
One website to manage
delivery options globally
Flexible
Shipper branding on email
40+ languages
delivery options enabled based
on shipper request / country
capability
Seamless integration
access from all tracking screens
complete view of all inbound
ODD shipments
delivery options from receiver
instantly visible and actionable
on screen & courier scanners
Deployed to 100 countries by
end of 2016
Notifies receivers of their shipment progress via e-mail and/or SMS text message and
provides standard delivery options to choose from
SMS and/or eMail is sent to
consignee with shipment-specific
smart link
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
9
Why is Customs Important?
Sales
Cost of Sales
Expenses
Gross Profit
Net Profit
Customs Duties
increases Cost of Sales..
..and Reduces Gross
Profits
Corporate Tax is only
levied on Net Profit
Profit and Loss Account of an Importer
Incidence of Customs Duties is Potentially Higher than Corporate Tax
Customs Introduces Risks in the Supply Chain
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
10
ASIA PACIFIC CUSTOMS ENVIRONMENT
Revenue still main driver for Customs
Varying levels of modernisation and approaches to Customs clearance: fully
automated to manual clearances
Varying approaches to enforcement : at-the-border to post clearance audits
Customs can penalize for non-compliance
Free Trade Agreements present opportunities
WTO, ASEAN and APEC drives reform and modernisation
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
11
Import & Export: Getting Started
Classification Valuation
Origin Other Factors
• Essential elements: getting your shipments cleared at Customs
Calculate duties and taxes payable
Determines other paperwork requirements
Impacts timeliness of clearance
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
12
HS Code Complexity
HS Code Description Duty Rate
6103 Men's Suits 10.90%
6104 Women's Suits 10.90%
6105 Men's Shirts 10.90%
HS Code Description Duty Rate
6203 Men's Suits 9.1%~12.8%
6204 Women's Suits 9.1%~12.8%
6205 Men's Shirts 7.40%
Example:
Japan
Difference of whether
these are ‘knitted or
crocheted’ or ‘otherwise
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
13
Example: Valuation
COMMERCIAL INVOICE
Date
25 January 2015
Invoice No.
56592387-01333-10
Shipper Name
Bright Link Pte. Ltd.
12 Jln Sisingamanagaraja
Jakarta 12110
Indonesia
(Mr. A.N. Other)
Tel: (6221) 239348476
Consignee Name
Kompass Holdings Pte Ltd
55 Sukhumvit Soi 13
Bangko10500
Thailand
(Mdm Yung Kee)
Tel: (662) 8231120
Tax ID No
59847362-UR
Carrier
DHL (AWB:
3049822)
Tax ID No
029398744
INCOTERM
CIF
Commodi
ty
Descripti
on
HS Codes Country of
Manufacture
Quantity
(UOM)
Unit
Price
(USD)
Total Price
(USD)
USB
Cables -
Model no.
6098450
Less
Discount
(10%)
HS
8544.42
Indonesia 50 $3.00 $150.00
$15.00
I/We hereby declare that the
information on this invoice is true and
correct and that the contents of this
shipment are as stated above.
Subtotal (USD) $145.00
Freight Cost (USD) $5.00
Insurance Cost (USD) $1.00
Total Invoice Value
(USD)
$151.00
(Signed)
Signature and Title of Authorised
Person Date
Importer is not related to exporter
WTO recognizes discounts
Thailand Valuation is CIF
Correct customs value
UNCLASSIFIED (PUBLIC)
14
How Does Customs Control?
Customs Legislation
Documentary
ControlPhysical
Examination
Audit Authorized
Economic
Operator (AEO)
Customs checks:
• Goods description
• HS Codes
• Valuation
• Origin
• Quantities
• Other relevant factors
Physical Inspection:
When documentary check or random check
reveals a risk of non-compliance
Customs Audits:
• Desk audits
• Transaction audits
• Systems-based audits
AEO:
Certified by Customs and receive facilitated
cargo clearance
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
17
Category 4
Import Express Threshold
Category 3
Category 2
Category 1 Document or Non-dutiable
De Minimis (CIF = or less
than 1,500 THB)
Dutiable parcel (F.O.B less
than 40,000THB ,Not
controlled goods
Dutiable parcel (F.O.B = or
exceed 40,000THB) & Cat
1,2,3 controlled goods
X-ray 100%
X-ray 100%
Random inspection of 25%
Random Inspection of 10%
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
18
Shipment Arrival Notification
ORIGIN SHIPMENT ARRIVAL NOTICE
CUSTOMER
CONFIRM CLEARANCE
DESTINATION CLEARANCE
DELIVERY REMARKS
EU/US Pre-Arrival Notice
Day 0, 15:00(AM clear)
Day 0, 17:00Day 1, 06:00 Day 1, AM
AM clear can be arranged if customer respond
Pre-Arrival Notice with complete clearance instruction by 17:00 day 0
AP Arrival Notice Day 1 ,08:00 Day 1, 13:00 Day1, 17:00 Day 2, AM
AM clear can be arranged if customer provide
copy of waybill & invoice, and complete clearance instruction by 17:00 day 0
When shipment is picked up, copy of waybill & invoice will be scanned into CLEAR IN THE AIR
system (CIA) benefit to destination GTW can send Notification for Formal clearance shipment to
customer for clearance preparation before shipment arrival .
Same Day Delivery can be achieved with AM clearance arrangement
ORIGIN GTW
Export
clearance
BKK HUB
& GTW
Import
clearance
Cnee in BKK
C.I.A
Pick up
SHIPPERDHL Network Flight
DHL Dedicated Truck
DHL Network Flight
TRANSIT
DHLTruck
DHL SVC
DHL Network Flight
DHLShuttle
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
19
DHL Express Thailand AEO Number 28
ดเอชแอล เอกซเพรส อนเตอรเนชนแนล ( ประเทศไทย) จ ำกด ไดรบกำรรบรองเปนผประกอบกำรระดบมำตรฐำนเออโอ ซงมควำมหมำยวำ “องคกรหรอบรษททมหนำทเกยวของกบกำรเคลอนยำยสนคำ” โดยไดรบกำรรบรองจำกศลกำกรของแตละประเทศวำไดปฏบตตำมกรอบมำตรฐำนขององคกำรศลกำกรโลก หรอมำตรฐำนอนทเทยบเทำในเรองกำรรกษำควำมปลอด ภยในหวงโซอปทำน เพอเปนกำรยกระดบมำตรฐำนควำมปลอดภยทเกยวของกบกำรเคลอนยำยสนคำตลอดหวงโซอปทำนของกำรน ำสนคำเขำและสงออกใหทดเทยมมำตรฐำนสำกล
DHL Express TH is certified Authorized
Economic Operator (AEO) under WCO
Framework of standards to Secure and facilitate Global Trade (WCO SAFE Fos)
which defined as “An organization or a
company involved in the movement of
goods” certified by Customs of each
country that such organizations or
companies have complied with WCO or
equivalent supply chain security standards.
DHL EXPRESS TH has granted the Authorized Economic Operator (AEO) certificated from
The Thai Customs Department
New Economy Academy l DHL Express
UNCLASSIFIED (PUBLIC)
2020
We understand the intricate trade and customs requirements in over 220 countries
We can assist you to understand :
Regulatory requirements to be prepared prior to import
Your paperwork requirements
Your role as shipper/importer
HS Codes and duty rate information for your products (DHL.COM)
Market leading customs clearance:
24/7 Customs availability
Onsite Customs
Lower inspection rates
Pre-arrival clearance
Simplified clearance
Joint advocacy
World class compliance
DHL: Our Promise To You
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