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BACHELOR THESIS IN AERONAUTICAL ENGINEERING 15 CREDITS, BASIC LEVEL 300
Development of a Technical Procedure
Manual for Norwegian
Authors: Magnus Franzén and Kim Gunnarsson Report code: MDH.IDT.FLYG.0198.2008.GN300.15HP.M
School of Innovation, Design and Engineering
i
Abstract
This thesis describes the development of a Technical Procedure Manual for the airline
Norwegian. The airline was established, in its current form, in 2003 when Finnair bought
the Swedish airline FlyNordic. Finnair´s purpose was to be a part of the low cost carrier
competition that took place on the Swedish market. The result wasn´t that good as
expected and the year of 2007 Finnair sold FlyNordic to the Norwegian low cost carrier
Norwegian Air Shuttle. FlyNordic will now be a part of Norwegian Air Shuttle´s large
expansion plans where, for instance, a total fleet renewal is included. FlyNordic has also
changed name to Norwegian to better fit into the new organization.
The purpose with a TPM is to ease the workload for both the maintenance organization and
the airline. Until today Norwegian has had problems caused by absence of clear directives
how the administrative work between the maintenance organization and the airline should
go on. Norwegian wants a manual where issues about responsibility distribution, working
procedures and the way of business are clearly illustrated and described. In this project we
have focused on a couple of chosen procedures as “Technical Log Procedure”, “Work Order
Procedure” and “Spare Part Procedure”. We have tried to create an easy-lucid and user-
friendly manual as a result of flowcharts and declaring pictures. The work has been
performed in Norwegian´s head office at Stockholm Arlanda Airport.
ii
Sammanfattning
Det här examensarbetet beskriver utvecklingen av en teknisk procedurmanual för
Norwegian. Flygbolaget bildades i sin nuvarande form 2003 då Finnair köpte det svenska
flygbolaget FlyNordic. Finnairs syfte med det var att ge sig in i lågpriskonkurrensen på den
svenska flygmarknaden. Resultatet blev inte vad Finnair väntat sig och år 2007 sålde de
FlyNordic till det norska lågprisbolaget Norwegian Air Shuttle. FlyNordic blir nu en del av
Norwegian Air Shuttles stora expansionsplaner där bland annat en total uppgradering av
flygplansflottan ingår. FlyNordic har också bytt namn till Norwegian för att bättre passa in i
den nya organisationen.
Syftet med en TPM är att underlätta arbetet både för underhållsorganisationen och
flygbolaget. Norwegian har fram till idag haft problem med att det inte funnits klara direktiv
för hur det administrativa arbetet mellan underhållsorganisationen och flygbolaget ska
skötas. Norwegian vill ha en manual där frågor kring ansvarsfördelning, arbetssätt och
ärendets gång tydligt ska illustreras och beskrivas i innehållet. I det här examensarbetet har
vi fokuserat på ett antal utvalda processer så som ”Technical Log Procedure”, ”Work Order
Procedure” och ”Spare Part Procedure”. Vi har försökt skapa en lättöverskådlig och
användarvänlig manual med hjälp utav flödesscheman och förklarande bilder. Arbetet har
bedrivits vid Norwegian´s huvudkontor på Stockholm Arlanda Flygplats.
Date: 16 May 2008
Carried out at: Norwegian
Advisor at MDH: Tommy Nygren
Advisor at Norwegian: Torben Aldén
Examinator: Tommy Nygren
iii
Abbreviations
AD Airworthiness Directive
AOC Air Operator Certificate
CAME Continuing Airworthiness Management Exposition
EOM Engineering & Maintenance Software System
HIL Hold Item List
MEL Minimum Equipment List
Norwegian Swedish airline, fully owned by Norwegian Air Shuttle.
Norwegian Air Shuttle Parent company
SB Service Bulletin
TC Task Card
Tech Log Individual for each aircraft. Every flight or maintenance action
have an own sequence in the log.
TPM Technical Procedure Manual
WO Work Order
iv
Index
ABSTRACT______________________________________________________________ i
WORDLIST______________________________________________________________ iii
INDEX__________________________________________________________________iv
1. GENERAL____________________________________________________________1
1.1. BACKGROUND__________________________________________ 1
1.2. PURPOSE______________________________________________ 1
1.3. GOAL_________________________________________________ 2
1.4. METHOD______________________________________________ 2
2. NORWEGIAN________________________________________________________ 3
3. THE NEED OF A TPM__________________________________________________ 4
4. TPM OUTLINE________________________________________________________5
4.1. TECH LOG______________________________________________5
4.2. WORK ORDER__________________________________________ 5
4.3. SPARE PARTS___________________________________________ 6
5. RESULTS____________________________________________________________ 7
6. FUTURE WORK_______________________________________________________8
7. REFERENCES_________________________________________________________9
APPENDIX______________________________________________________________10
1
1. General
The technical department, as well as other departments in an airline, is controlled by a
great many mandatory manuals and documents. The manual that controls and summarize
the work at a technical department is CAME. It´s mandatory for every airline to have their
own CAME and every change of the content must be monitored and authorized by the
national civil aviation authority. This means that even the smallest change or update of
CAME will be a time-consuming and demanding process.
To make updates, or other comparable operations, to CAME easier; the airline can have a
Technical Procedure Manual. A TPM can contain how the department work step by step,
contact information and other procedures that changes often. The TPM is not a mandatory
manual and can therefore be updated and modified without agreement from the authority.
The airline can then refer from CAME to TPM in some cases that contains often changed
information.
This kind of manual can also be used towards other companies that work close together
with the airline, like a maintenance organization. Instead of having a 24 h support all the
questions shall be answered in a perfect TPM. That kind of solution makes it easier for both
the airline and the subcontractor.
1.1. Background
Norwegian is a low cost carrier where efficiency and cost reduction are important aspects
of the business. To make sure that no extra costs affects the company Norwegian have, as
well as other low cost carriers, a very slim and efficient organization. To maintain an
organization like that the work has to be as friction free as possible. Long and complicated
considerations within updating CAME or subcontractors that need support can be
expensive and cause a heavy work load. There are many advantages with having a manual
that tells how the work is practiced, which pathway and who carries the responsibility of
different cases within the department. The manual wouldn´t just help the technical
department but also all the subcontractors that have to suit themselves into Norwegian ´s
way of work.
1.2. Purpose
To create a manual that can be used for answering questions towards subcontractors and
make common processes more efficient. The manual shall also be easy to update and work
with for future revisions and changes. It will also work as a supplement to CAME, keeping
the kind of information that changes a lot and over short times.
2
1.3. Goal
The goal is to create a base for a manual that will be easy to update and complementing.
This manual shall include improvements towards the traditional way of creating a manual,
all this to make it easier for the user. Also, it shall be easy to navigate within the manual
and easy to handle it, both in digital as hard copy variants.
1.4. Method
Interviews and different kind of hearings have been the main tool to make sure what
everyone in the technical department work with, which cases they handle and what cases
they are sending on to other instances. To make ourselves a picture of how the cooperation
between the airline and subcontractors are taking place, participation in meetings has been
an important part in our strategy.
3
2. Norwegian
The airline was established as FlyNordic in 2001. With the main base at Stockholm Arlanda
Airport FlyNordic flew regular traffic to Lulea. In the autumn of 2003 FlyNordic was bought
by the Finnish national carrier Finnair. With a new management team the airline started its
way to a fully low cost carrier and in relation with that, new destinations like Oslo, Umea,
Gothenburg and Copenhagen were established. In July 2007 FlyNordic was sold to the
Norwegian low cost carrier Norwegian Air Shuttle and the name FlyNordic was changed to
Norwegian.
Norwegian has a fleet existing of eight McDonnell Douglas MD 82 and 83, but in a couple of
years they will have a totally new fleet existing of Boeing 737-800. Norwegian is today flying
both regular and charter flights. Despite that they have a new name and a new owner they
are still operating under their own AOC. This means that they have to follow all the rules
and regulations like other airlines, with mandatory documents, technical organization etc.
From today and years to come Norwegian is in an exciting and necessary expansion. The
destinations Kiruna, Lulea, Umea, Olso, Gothenburg and Copenhagen will soon be
complemented with destinations like Dubai and many European cities as the new fleet
gradually are implemented.
4
3. The need of a TPM
A TPM is created to ease the workload of the maintenance organization and the technical
department. The manual can contain everything from just one process to the whole
organization. The TPM shall contain answers to the questions and the problems that might
show up, for example during line maintenance, both at the base and out-stations. In the
present situation, there is some uncertainty on how to handle hardcopies, spare parts,
work orders etc. This results in an inefficient work due to the need of handling phone calls
and e-mails. With a functional TPM the maintenance organization and the technical
department will be able to focus on their own assignments and this will result in a much
more cost-effective business.
As mentioned earlier a TPM doesn´t have to be approved by any authorities or any other
regulations. This means it will be much easier to make changes and extend the TPM. This
provides the means to formulate the manual to be suited for the organization in question.
The TPM could include only one single procedure, as well as an entire organization.
5
4. TPM outline
To delimit our work we have focused on three processes. Each process will start with a
flowchart in which one can create an overview of the process. After the flowchart a
detailed description of each part will follow which includes explanations, contact
information etc.
To enable easy navigation in the TPM we have used hyperlinks throughout the whole
manual. With these hyperlinks there is no need to scroll up and down the manual. The
manual is also functional in hard copy, without the hyperlinks.
4.1. Tech Log
Each aircraft individual has its own logbook. The logbook contains all the history since the
airplane was new, including reparations and maintenance that has been performed.
A new log sequence is created in the logbook every time a new flight is started. After the
flight, the commander fills out the log sequence either if it´s a remark/defect or just nil. The
next time the airplane has a night stop or a temporary stopover, a mechanic empties the
logbook and goes through the log sequences. If any job has to be performed, for example a
component change, the mechanic fills out the action field explaining what job has been
done. If the job that has to be performed is not urgent, according to MEL, the job can be at
hold on HIL and be performed at a later occasion. When the mechanic has performed a job
from HIL, a new log sequence has to be created in the logbook. All log sequences shall be
registered in EOM and the hard copies will be stored in fire-safe archives.
4.2. Work Order
Checks, inspections and component changes are collected in the due list in which they can
be sorted by due date. The due list holds information about the operation, if it´s an AD or
an SB and the estimated due date.
When due date for a job closes in, the Planning Manager has to create a Work Order. For
each job that has to be performed in a Work Order a Task Card is created. The Task Card
also informs if an AD or an SB is connected to the job.
After a job has been performed, the maintenance organization shall send the
documentation to Norwegian who will check signatures and stamps so that the ordered job
has been correctly performed. If a job has been deferred, due to MEL, it will once again be
placed on the due list and connected to a new Work Order. Jobs that has been checked by
the Planning Manager and are completed shall be registered in EOM, and the hard copies
stored in the archive.
6
4.3. Spare Parts
When spare parts are needed a request is sent to the store. If the spare part needed is out
of stock, the store makes an order for that item. If the airplane is an AOG due to MEL and
new spare parts will take too long to order, it is possible to borrow spare parts from
another operator/airline. If spare parts are borrowed, this must be registered in HIL.
7
5. Result
The result of our work is a compilation of information and manuals to the TPM. Flowcharts
which depict and describe processes has been created and implemented into the TPM. The
final result is shown in the appendix.
8
6. Future work
In present the TPM includes flowcharts which depict each main process. Our
recommendation is that these flowcharts can be divided into sub flowcharts. Also, some of
the text in the TPM can be substituted with new flowcharts. This would simplify the
understanding of the processes and also minimize the risk of misunderstanding. The
continued use of hyperlinks is preferred to secure more convenient and faster usage of the
TPM. The development of the manual is of great importance, and should proceed with the
changes already made. This includes the creation of a user-friendly and pedagogical
manual, which can be done using more flowcharts and less text.
9
7. References
1. Kinnison, Harry A.: Aviation Maintenance Management, McGraw Hill, New York,
2004, ISBN 0-07-142251-X
2. Nygren, Tommy: Flygplansdrift och underhåll I MG1250, MDH, Västerås, 2006
3. Nygren, Tommy: Flygplansdrift och underhåll II MFL016, MDH, Västerås 2007
4. Aldén, Torben m.fl.: CAME FlyNordic, Stockholm, 2007
5. Lerström, Dan: E&M manual, Sigtuna, 2008
1
TPM
Technical
Procedure
Manual
Nordic Airlink Holding AB
Box 242
190 47 Stockholm-Arlanda
Sweden
+ 46 8 585 544 39
Part 0
Introduction
Part 1
Tech log procedures
Part 2
Work order procedures
Part 3
Spare part procedures
Part 4
Communication
procedures
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-1
0-1
Part 0 Introduction
0.1 Table of Contents
PART 0 INTRODUCTION 0-1
0.1 Table of Contents 0-1
0.2 Abbreviations 0-3
0.2.1 Table of abbreviations used ................................... 0-3
0.3 Other Company publications and information system 0-4
0.3.1 Publications .................................................. 0-4
0.3.2 Information System related .................................... 0-4
0.4 Record of Amendments 0-5
0.4.1 Format ........................................................ 0-5
0.4.2 Paper copy editions ........................................... 0-5
0.4.3 Paper copy record of revision procedure ....................... 0-5
0.4.4 Lost or missing revisions ..................................... 0-5
0.4.5 Discrepancies ................................................. 0-5
0.5 List of effective pages 0-6
0.6 List of recipients 0-7
PART 1 TECH LOG PROCEDURES 1-1
1.1 PFI, Fuel and Anti/De-icing 1-2
1.2 Pilot complain and MEL release 1-3
Transfer to HIL 1-4
1.3 Action on complaint and closing HIL 1-5
1.4 Depart a station in accordance with MEL from a line station without
engineers. 1-7
1.5 Action with component change 1-9
1.6 Maintenance entries 1-10
1.6.1 MSC .......................................................... 1-10
1.6.2 Work order ................................................... 1-11
1.7 Operational acceptance 1-12
1.8 Records of oil refilled 1-13
1.9 Continue on next log sequence 1-14
1.10 Aircraft technical log 1-15
1.11 Register “Paper Log” 1-16
1.12 Registration of NIL Sequence 1-17
1.13 REMARK REGISTRATION 1-17
1.13.1 Answer Remark ................................................ 1-18
1.14 Transfer to HIL 1-19
1.15 Aircraft on ground 1-20
1.16 Internal Requisition 1-21
1.17 Arrival registration 1-22
1.18 Extra “Pilot Remarks” 1-22
1.19 Maintenance Log 1-23
1.20 Action 1-23
1.21 Performed action report 1-24
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-2
0-2
1.22 Changes and complements 1-26
1.23 Job report 1-28
1.24 Change information in a HIL 1-29
PART 2 WORK ORDER PROCEDURES 2-1
2.1 Due-List 2-2
2.2 Form 2-3
2.3 Arrival registration 2-4
2.4 W/O 2-4
2.4.1 Maintenance Planning/Work order ............................... 2-4
2.4.2 Create a W/O from Due-List .................................... 2-5
2.4.3 Manually created Work Order ................................... 2-9
2.5 T/C 2-11
2.6 Print 2-11
2.7 PDF 2-11
2.8 Action 2-11
2.9 W/O & Serviceable tag control 2-11
2.10 New T/C Fel! Bokmärket är inte definierat.
2.11 Signature Missing 2-14
2.12 Registration 2-14
PART 3 SPARE PARTS PROCEDURES 15
3.1 Requesting spares from line station 16
3.1.1 Rotables ....................................................... 16
3.1.2 Consumables .................................................... 16
3.1.3 Action ......................................................... 16
3.2 Parts removed from aircrafts 16
3.3 Maintenance records procedures 16
3.3.1 White log original copy ........................................ 16
3.3.2 EASA form 1 and part tags ...................................... 16
3.3.3 Engine Trend Monitoring Forms .................................. 16
PART 4 COMMUNICATION PROCEDURES 17
4.1 Shipping procedures 17
4.2 Contact information and shipping addresses 18
4.2.1 Norwegian.se ................................................... 18
4.2.2 Priority Aero Maintenance ...................................... 18
4.2.3 Jet Pack ....................................................... 18
4.2.4 SAS Technical Services ......................................... 19
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-3
0-3
0.2 Abbreviations
0.2.1 Table of abbreviations used
Abbreviation Description
A/C Aircraft
AMM Aircraft Maintenance Manual
AMP Aircraft Maintenance Program
AOG Aircraft on Ground
APU Auxiliary Power Unit
ATL Aircraft Technical Log
CDL Configuration Deviation List
CMD Commander
CQM Company Quality Manual
CRS Certified Release to Service.
CS Certified Staff from an approved Part-145 organisation
DM Director Maintenance
EASA European Aviation Safety Agency
EOM Engineering & Maintenance software system
HIL Hold Item List
MCC Maintenance Control Center
MEL Minimum Equipment List
MELM Company Minimum Equipment List Manual
MO Contracted Part 145 Maintenance Organisation
MOE Maintenance Organization Exposition
Part-147 Regulation for training of maintenance personnel
PFI Pre Flight Inspection/Check
PM Production Manager
QAR Quick Accessory Recorder
SRM Structural Repair Manual
TC Task Card
TPM Technical Procedure Manual
WO Work Order
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-4
0-4
0.3 Other Company publications and information system
0.3.1 Publications
Aircraft Maintenance Programme - AMP
Aircraft Maintenance Programme, instructions and specific maintenance
information for applicable aircraft type and individual is published in an
Aircraft Maintenance Programme for each aircraft type.
Specific procedures regarding contracted Part-145 MOs are described in the
each Maintenance Contract and if applicable, Technical Procedure Manual -
TPM.
Aircraft Minimum Equipment List - MEL
Aircraft Minimum Equipment List – MEL for each aircraft type is published
as a part of the MEL Manual – MELM.
Configuration Deviation List – CDL
Configuration Deviation List – CDL for each aircraft type is published as a
part of the MEL Manual – MELM.
Quality system
The quality assurance system for this exposition as well for all other
publications and departments within Norwegian.se is described in the
Company Quality Manual-CQM.
0.3.2 Information System related
Company Notice - Technical
Information regarding Technical Notices and other Norwegian.se notices are
described in OM-A.
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-5
0-5
0.4 Record of Amendments
0.4.1 Format
The TPM latest revision is distributed in a PDF format using e-mail to all
recipients according to list in chapter 0.
0.4.2 Paper copy editions
A paper copy of this manual shall be kept up-to-date by immediately
inserting all revisions and amendments. Each revision shall be numbered.
0.4.3 Paper copy record of revision procedure
When a paper copy shall be updated the below table shall be updated.
Fill in:
Current revision number
Current revision date
Date of inserting the revision into exposition
Signature by the person inserting the revision
Rev.
No:
Rev. date Ins. date Sign: Rev.
No:
Rev. date Ins. date Sign:
2007-06-14 Initial revision 9
1 10
2 11
3 12
4 13
5 14
6 15
7 16
8 17
0.4.4 Lost or missing revisions
If a revision is lost or found to be missing the revisions shall be
requested from DM.
0.4.5 Discrepancies
Discrepancies found in this manual or any other exposition by the company
shall be reported by using Company report form, found on home page and the
discrepancy shall be noted by referring to the discrepancy found, chapter
and page. The report shall be forwarded to DM as soon as convenient.
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-6
0-6
0.5 List of effective pages
Chapter Page Rev.
No.
Date Chapter Page Rev.
No.
Date Chapter Page Rev.
No.
Date
0 1 Ini 2007-06-14
0 2 Ini 2007-06-14
0 3 Ini 2007-06-14
0 4 Ini 2007-06-14
0 5 Ini 2007-06-14
1 1 Ini 2007-06-14
1 2 Ini 2007-06-14
1 3 Ini 2007-06-14
1 4 Ini 2007-06-14
1 5 Ini 2007-06-14
1 6 Ini 2007-06-14
1 7 Ini 2007-06-14
1 8 Ini 2007-06-14
1 9 Ini 2007-06-14
1 10 Ini 2007-06-14
1 11 Ini 2007-06-14
2 1 Ini 2007-06-14
3 1 Ini 2007-06-14
3 2 Ini 2007-06-14
3 3 Ini 2007-06-14
3 4 Ini 2007-06-14
3 5 Ini 2007-06-14
TECHNICAL PROCEDURE MANUAL
Part 0 Introduction
TPM
Revision: Ini
Date: 2007-06-14
Chapter 1
Page:0-7
0-7
0.6 List of recipients
This manual and all revisions and amendments to it should be distributed to
the persons and/or departments/companies listed below.
Copy No. Recipients Company
1
2
3
4
5
6
7
8
9
10
TECHNICAL PROCEDURE MANUAL
Part 1 Tech log procedures
TPM
Revision: Ini
Date: 2007-06-14
Chapter 2
Page: 1-1
1-1
Part 1 Tech log procedures
This is a guidance material for the Norwegian.se tech log. The approved
descriptions are to be found in Norwegian.se CAME part 1.1.
Log
EOM
NIL
Remark AOG
Arrival registration
Remark
HIL
Material
Action
Maintenance Log
Report
No
Yes
No
Internal Requisition
Yes
TECHNICAL PROCEDURE MANUAL
Part 1 Tech log procedures
TPM
Revision: Ini
Date: 2007-06-14
Chapter 2
Page: 1-2
1-2
1.1 PFI, Fuel and Anti/De-icing
Flight information, anti/de-icing and fuel fields are entered by CMD. Pre-
departure check field is filled in by CMD or CS.
In the anti/de-ice field the CMD enters with a cross if type 1 or/and type
2 are used. If another type is used, enter type in field “other type”. The
field for mixture is used for type 2.
If the CMD doesn’t have anything to report, the CMD enters “nil” in the
subject field
Note: yellow copy is kept at the departing station by the handling agent,
no additional copy of the tech log is kept at the maintenance organisation
for the departing flights.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3450kg 3563 Litres 3595Litres 6326 kg 6300 kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
08:30 Sign/Stamp.
PIC A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 75/25 08:40
Subject: ATA/Mhrs
NIL
Certificate of release to service
Date: Time: Sign/Stamp. Part 145 org. code:
Commander:
Johan Björlin Sign: Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
FLOWCHART
TECHNICAL PROCEDURE MANUAL
Part 1 Tech log procedures
TPM
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Date: 2007-06-14
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1-3
1.2 Pilot complain and MEL release
The CMD makes the entry in the subject field, subject (main ATA), ATA
number, the complaint and in block letters the CMD names and sign the
complaint.
The CS fills out the MEL ref field with MEL item number, makes a cross in
the category field (cat. A, B, C or D) and enters due date for the MEL.
Fill out the action field as in the example. If there is more than one
alternative in the maintenance procedure, CS must enter the procedure that
are used ex. (21-2, 1 or 21-1, 2). The CS must also fill out release to
service.
When the log slip is completed, transfer defect to HIL acc to procedures in
1.3
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF55
5
ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV
RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3500k
g 3375 Litres 3387Litres 6209 kg 6200 kg
PFI / Pre-Departure Check MEL Ref:
21-1 Category: Due at:
03JUN06 Date
240506 Time
06:45 Sign/Stamp. SIGN/STAMP
A B C
D
Anti- / De-Ice Info Mixture Starttime/HOT Action: AIRCRAFT RELEASED IAW MEL 21-1 Type I Type II Other Type
Subject: AIR CONDITION ATA/Mhrs 21
R/H AIR CONDITION SYSTEM DEACTIVATED
RIGHT AIR CONDITION PRESSURE INDICATOR IAW MEL MAINTENANCE PROCEDURES 21-1, 1.
INDICATES 0.5 PSI, AND ITS DIFFICULT TO TRANSFER TO HIL
CONTROL CABIN TEMP
Certificate of release to service
Date:
24MAY06 Time:
08:30 Sign/Stamp.
SIGN /STAMP Part 145 org. code:
EASA APP. No Commander: Johan Björlin
Sign:
SIGN
Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.
Tag / Batch no: Position: Part number: S/N In: S/N Out:
FLOWCHART
TECHNICAL PROCEDURE MANUAL
Part 1 Tech log procedures
TPM
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Date: 2007-06-14
Chapter 2
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1-4
Transfer to HIL
CS removes the green copy and inserts the slip in folder for HIL slips in
the forward part of the tech log, and updates the hold item reference list
with date the complain was opened, sequence number (the date and sequence
number becomes the unique HIL number.) and in the field “additional
info/parts req.” enter parts on order and the request number.
FLOWCHART
ATL A/C reg:
SE- RDV
List no:
1 Hold Item Reference List
Opened HIL Closed HIL
Y Y M M D D ATL # Sign: Y Y M M D D ATL # Sign: Additional Info. / Parts requisitioned.
0 6 0 5 2 4 001 sign P/N 46546 ARN REQ 545
TECHNICAL PROCEDURE MANUAL
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TPM
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1-5
1.3 Action on complaint and closing HIL
To close a defect the CS fills out the action part of the log slip with
information of the maintenance action that have been taken, with reference
to approved data (AMM, SRM, SWPM, etc). And also fills out the fields for
release to service.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3575kg 6782Litres 6812Litres 9025kg 9000kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
12:45 Sign/Stamp.
SIGN/STAMP A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS Type I Type II Other Type
Subject: AIR CONDITION ATA/Mhrs 21
BITE TEST. CONTROLLER REPLACED
FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX
CONTROLLER
Certificate of release to service
Date:
24MAY06 Time:
15:00 Sign/Stamp. Sign/stamp
Part 145 org. code: EASA APP. No
Commander: Sign: Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.
Tag / Batch no: Position: Part number: S/N In: S/N Out:
12345 1 67657676 343
12345 1 87998798 323
When closing a HIL, the CS must open a new log sequence. In flight# field
enter “MAINT” and the dep. STA field enter station. In the subject field
enter the item number on the HIL from hold item reference list, fill in the
actual complaint and the CS name signature. In the action field enter the
maintenance action carried out with references and also the text “HIL
CLOSED”.
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Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
MAINT ARN 004 2 5 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
kg Litres Litres kg kg
PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date Time Sign/Stamp. A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: RIGHT AIR CONDITION PRESSURE Type I Type II Other Type
Subject: REF HIL 060524-001 ATA/Mhrs
21 REGULATOR VALVE REPLACED IAW
AIR CONDITION: RIGHT AIR CONDITION AMM 21-XX-XX.
INDICATES 0,5 PSI, AND ITS DIFFICULT TO HIL CLOSED
CONTROL CABIN TEMP.
Certificate of release to service
Date:
25MAY06 Time:
06:00 Sign/Stamp.
SIGN/STAMP Part 145 org. code: EASA APP No
Commander:
BJÖRN ÖGREN Sign:
SIGN
Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
654654 R/H 546546546 5456 6546
When the log sequence is completed, remove the green HIL copy from the HIL
folder. And in the closed part of the HIL reference list for the HIL.
Enter date, log slip ref number for the closed HIL and signature.
ATL A/C reg:
SE- RDV
List no:
1 Hold Item Reference List
Opened HIL Closed HIL
Y Y M M D D ATL # Sign: Y Y M M D D ATL # Sign: Additional Info. / Parts requisitioned.
0 6 0 5 2 4 001 SIGN 0 6 0 5 2 5 004 SIGN P/N 46546 ARN REQ 545
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1.4 Depart a station in accordance with MEL from a line station without engineers.
In the event that it’s a remark on an aircraft departing from a station
where there is no CS available. The aircraft can continue in service, if
the defect is in compliance with MEL and CMD accept to continuing
operation. In this case the CMD enters the MEL item number, due date/cycles
and mark the category in the MEL ref field. On the next tech log sequences,
the crew fill out “no further seq#” until the aircraft arrives to an
airport where the complaint can be closed or transferred to HIL by CS.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3500kg 3375 Litres 3387Litres 6209 kg 6200 kg PFI / Pre-Departure Check MEL Ref:
22-12 Category: Due at:
03jun06 Date
240506 Time
06:45 Sign/Stamp. SIGN/STAMP
A B C
D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type
Subject: AUTO FLIGHT ATA/Mhrs
22
CAPTAINS AUTO THROTTLE OFF LIGHT ARE U/S
Certificate of release to service
Date: Time: Sign/Stamp. Part 145 org. code:
Commander:
Johan Björlin Sign: SIGN
Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.
Tag / Batch no: Position: Part number: S/N In: S/N Out:
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3450kg 3563 Litres 3595Litres 6326 kg 6300 kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
08:30 Sign/Stamp.
PIC A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type
Subject: ATA/Mhrs
NO FURTHER SEQ 001
Certificate of release to service
Date: Time: Sign/Stamp. Part 145 org. code:
Commander:
Johan Björlin Sign:
SIGN Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
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When the aircraft arrives to a station where CS is available, CS must to
take action on the complaint or transfer to HIL.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3500kg 3375 Litres 3387Litres 6209 kg 6200 kg PFI / Pre-Departure Check MEL Ref:
22-12
Category: Due at:
03jun06 Date
240506 Time
06:45 Sign/Stamp. SIGN/STAMP
A B C
D
Anti- / De-Ice Info Mixture Starttime/HOT Action: AIRCRAFT RELEASED IAW MEL 22-12
Type I Type II Other Type
Subject: AUTO FLIGHT ATA/Mhrs
22 TRANSFERRED TO HIL
CAPTAINS AUTO THROTTLE OFF LIGHT U/S
Certificate of release to service
Date:
24MAY06 Time:
10:30 Sign/Stamp.
SIGN/STAMP Part 145 org. code: EASA APPNo.
Commander:
Johan Björlin Sign: SIGN
Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3450kg 3563 Litres 3595Litres 6326 kg 6300 kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
08:30 Sign/Stamp.
PIC A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: SE SEQ 001
Type I Type II Other Type
Subject: ATA/Mhrs
NO FURTHER SEQ 001
Certificate of release to service
Date: 24MAY06
Time: 10:30
Sign/Stamp. SIGN/STAMP
Part 145 org. code: EASA APPNo
Commander:
Johan Björlin Sign: SIGN
Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
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1.5 Action with component change
When a component change has been performed during a maintenance action, the
parts data is entered in the lower part of the slip. It is possible to have
two components changed on each log sequence.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3575kg 6782Litres 6812Litres 9025kg 9000kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
12:45 Sign/Stamp.
SIGN/STAMP A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS Type I Type II Other Type
Subject: AIR CONDITION ATA/Mhrs 21
BITE TEST. CONTROLLER REPLACED
FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX AND CABIN PRESS
CONTROLLER CONTROL PANEL REPLACED IAW
AMM 21-XX-XX
Certificate of release to service
Date:
24MAY06 Time:
15:00 Sign/Stamp. Sign/stamp
Part 145 org. code: EASA APP. No
Commander:
Johan Björlin
Sign:
sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
12345 1 67657676 343 655
65659 1 87998798 895 558
If the part number of the installed part differs from removed part.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3575kg 6782Litres 6812Litres 9025kg 9000kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
12:45 Sign/Stamp.
SIGN/STAMP A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS
Type I Type II Other Type
Subject: AIR CONDITION ATA/Mhrs 21
BITE TEST. CONTROLLER REPLACED
FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX
CONTROLLER
Certificate of release to service
Date:
24MAY06 Time:
15:00 Sign/Stamp. Sign/stamp
Part 145 org. code: EASA APP. No
Commander:
Johan Björlin
Sign:
sign Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
12345 1 67657676 343 12345 1 87998798 323
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1.6 Maintenance entries
Maintenance entries must to be entered on an unused log slip. Fill in
“maint” in the field for flight number and station where the maintenance is
performed in the dep. Field. Enter the maintenance performed in the subject
field.
FLOWCHART
1.6.1 MSC
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
MAINT ARN 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
kg Litres Litres kg kg 1 2 0 0 1 2 2
PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date Time Sign/Stamp. A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type
Subject: MSC ATA/Mhrs
05 MSC performed
AIRCRAFT DUE FOR MSC
Certificate of release to service
Date:
24MAY06 Time:
04:00 Sign/Stamp.
SIGN/STAMP Part 145 org. code: EASA APP No
Commander:
Bo Ek Sign:
Sign Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
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1.6.2 Work order
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
MAINT ARN 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
kg Litres Litres kg kg 1 2 0 0 1 2 2
PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date Time Sign/Stamp. A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action W/O 06-0225 PERFORMED
Type I Type II Other Type
Subject: REF W/O 06-0225 ATA/Mhrs
05 SLIDE REPLACED IAW AMM 24-XX-XX
REPLACE TAIL CONE SLIDE DUE TO TIME
EXPIRED
Certificate of release to service
Date:
24MAY06 Time:
04:00 Sign/Stamp.
SIGN/STAMP Part 145 org. code: EASA APP No
Commander:
Bo Ek Sign:
sign Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
564654 TAIL 6546545454 4554 5656
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
MAINT CPH 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
kg Litres Litres kg kg
PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date Time Sign/Stamp. A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: BRAKE REPLACED IAW AMM 32-XX-XX Type I Type II Other Type
Subject: LANDING GEAR ATA/Mhrs 32
BRAKE No 4 WORN OUT
Certificate of release to service
Date: 24MAY06
Time: 04:00
Sign/Stamp. SIGN/STAMP
Part 145 org. code: EASA APP No
Commander:
Torbjörn Bernhardsson Sign:
Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
233444 4 876876876678 676876 7678687
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1.7 Operational acceptance
If a MEL expires and a MEL extension is approved by flight department open
a new log seq and enter “ref HIL#” in subject and “ref. Operational
acceptance” in the action field.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
MAINT ARN 001 0 3 0 6 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
kg Litres Litres kg kg 1 2 0 0 1 2 2
PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date Time Sign/Stamp. A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action REF. OPERATIONAL ACCEPTANCE Type I Type II Other Type
Subject: REF HIL 060524-001 ATA/Mhrs
05 PERMISSION NUMBER 2006-06-03 BÖ01
CAPTAIN AUTO THROTTLE OFF LIGHT IS U/S MEL TIME OVERRUN GRANTED
BY BJÖRN ÖGREN. NEW DUE DATE 13JUN06
Certificate of release to service
Date:
24MAY06 Time:
04:00 Sign/Stamp.
SIGN/STAMP Part 145 org. code: EASA APP No
Commander:
BO Ek Sign: Certifies that the work specified except as otherwise specified was carried out in
accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.
Tag / Batch no: Position: Part number: S/N In: S/N Out:
In the HIL reference list, fill out the approval number and insert the
operational acceptance in the tech log, close to hold item reference list.
ATL A/C reg:
SE- RDV
List no:
1 Hold Item Reference List
Opened HIL Closed HIL
Y Y M M D D ATL # Sign: Y Y M M D D ATL # Sign: Additional Info. / Parts requisitioned.
0 6 0 5 2 4 001 sign OPERATIONAL ACCEPTANCE P/N
2006-06-06BJ01 DUE 13JUN06
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1.8 Records of oil refilled
The fields for oil add shall always be filled out when PFI or/and MSC is
performed. If nothing is added, zero shall be entered.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3500kg 3375 Litres 3387Litres 6209 kg 6200 kg 0 0 0 0 0 0 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506 Time
06:45 Sign/Stamp. SIGN/STAMP
A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action:
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil 2 Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
08:30 Sign/Stamp.
PIC A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action:
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1.9 Continue on next log sequence
If it’s not enough space for the remark or action text, enter “cont. On
seq#” in the end of subject field and “cont. From seq#” on the next log
seq.
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3500kg 3375 Litres 3387Litres 6209 kg 6200 kg PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506 Time
06:45 Sign/Stamp. SIGN/STAMP
A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 06:55
Subject: ATA/Mhrs SE SEQ 002
REMARK
Certificate of release to service
CONT . ON SEQ 002 Date: Time: Sign/Stamp. Part 145 org. code:
Commander:
Johan Björlin Sign:
SIGN Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:
LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H
3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 2 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:
Date
240506
Time
08:30 Sign/Stamp.
PIC A B C D
Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 75/25 08:40
Subject: CONT FROM SEQ 001 ATA/Mhrs
ACTION
REMARK
Certificate of release to service
Date: Time: Sign/Stamp. Part 145 org. code:
Commander:
Johan Björlin Sign:
Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered
ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:
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1.10 Aircraft technical log
The picture above shows the choices of the menu that are available.
“Technical Log” maintains all the aircraft movements and the actions that
have been taken and registered in the aircrafts log. “Cabin Log” and
“Defects” have the same look as the technical log but are not used in the
same statistics and reports etc.
“HIL” opens a routine that shows all the remarks which have been sent to
HIL.
“Remarks” shows almost the same information as the “Technical Log” but with
the difference that you can choose to just look at the remarks, more
selections and search functions are also available.
“Next Due” shows which jobs etc. that have to be done on the aircraft in
short term. Repetitive jobs shows just once in the list (next due-date).
“Statistics & Reports” opens the window where you can choose “report” and
make selections to the report.
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1.11 Register “Paper Log”
Open the window “Flight Log” and choose aircraft from the list.
Flights and times are transferred automatically from “RM” to the logbook.
The flights are put in the list without “Seq. No”. Some information has to
be supplemented.
Open the flight by double click on the row with no “Seq. No”, the rows are
sorted in convert order so that the last flight added shows at the top of
the window.
Transfers are almost made in real time (within 10 minutes all flights that
are registered in “RM” are transferred to the logbook). Register number,
flight number, date, take off- and landing times and airports are
transferred. The information has to be supplemented with “Seq. No”,
refilled oil and fuel and if there is a remark in the log it has to be
registered. The remark shall also be closed either by responding or
transfer to HIL.
Only the flight are transferred from “RM”, if more than one remark is done
during flight it shall be added, a new “Pilot Remark” is created (More
about “Pilot Remark” further ahead). The same for remarks that are done by
ground personnel, a new “Maintenance Log” is created (more about that
further on).
FLOWCHART
Choose
aircraft
individual
from the
list.
State the first
and the last date
that you want in
your selection.
New Selection Update
When “sequence no” is
empty, it means that the
log is not entire
registered.
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1.12 Registration of NIL Sequence
The figure above shows the
layout of the window, fill out
sequence number fuel and oil
information (if no oil have
been refilled you have to
write 0 in the fields).
Click on the “NIL” button. The
window will now update and
save. Close the window.
FLOWCHART
1.13 REMARK
REGISTRATION
Follow the procedure mentioned
above but instead of clicking
the “NIL” button you should
write ATA in the field for
ATA. When you start writing, a
list will be shown and you can
pick appropriate ATA.
Fill out the remark and then
click the “SIGN” button. A
standardsign for the paperlog
will automatically be added
and the remark will be saved.
When the remark is saved it
can be transferred to HIL or otherwise be responded directly in the
“ACTION” field.
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1.13.1 Answer Remark
In the same time as the “SIGN” button is activated a signing is done of the
remark (in signing of “paperlogs”, a standardsign will be befallen). At the
same time you sign, the left side of the window will be closed and the
right side will be opened.
Before the sequence has been signed by the technician, the “OPEN” button is
still active and with this button the remark can be opened and changed.
To end the registration, fill out the “ACTION” field and click on the
“SIGN” button directly under the “ACTION” field.
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Part 1 Tech log procedures
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1.14 Transfer to HIL
When a remark shall be transferred
to HIL, click on the button marked
“HIL”, fill out contingent MEL
reference and decide what category
should be administered.
A due-date will be calculated as a
standard for every HIL, even if it´s
not a MEL. The date can be changed.
The program will present a standard
text in the “ACTION” field. If
needed, the text can be changed.
If materiel is missing, it can be
registered as an internal
requisition.
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1.15 Aircraft on ground
If remark causes AOG contact MCC and they will contact Norwegian.se OP if
remark causes time delay.
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1.16 Internal Requisition
In need of materiel the technician shall use the “Purchase Item-form” to
send an internal requisition to the store.
Fill out the information that is missing. A P/N that is not included in the
system can also be ordered, first pick the “Part no not known by system”
and then fill out all information about the P/N. Fill out quantity and, if
known, price and value.
On the Internal Requisition form it is an “I” button, this button is used
to open a window where messages between the technician and the purchaser
can be written. The information can be opened in both directions so that
the technician can be aware when he got an answer etc.
On the HIL list you can see the number of orders which are bound to a
specific HIL. From that row, on the list, the different order windows can
be opened. You can see if a purchase order has been sent and to whom, you
can also see if the materiel has arrived.
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”Item no” will be
filled out
automatically.
State priority and
date when materiel
will be needed.
Aircraft ID, HIL
etc will be
automatically
filled out and
will then follow
the order via
purchase order to
arrival
registration.
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1.17 Arrival registration
If the request is for an AOG, confirm that Norwegian.se store have received
the request with a phone call.
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1.18 Extra “Pilot Remarks”
More than one remark can occur during a flight. These remarks have to be
registered manually. To do this, mark intended flight in list and right
click.
Select “Insert new Pilot remark”.
Registration, time and flight No will be
transferred automatically to new log.
State Seq. No and click the OK button.
ATL window will open and remark can be
registered.
When extra “Pilot remark” are registered
this way it will not affect the
calculation of flight time and number of
landings.
Respond of Remark, transfer to HIL etc
follows the same procedure as above.
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Menu alternative one, two
and the last one require
special authority. ”Insert
new Pilot Remark” and
“Create Maintenance log”
are always available.
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1.19 Maintenance Log
In connection with overhaul of A/C etc
one or several “Maintenance Log” will be
created. This “Maintenance Log” has to
be registered manually, the same way as
extra “Pilot Remark” (as above).
Registration, date and “MAINT” are
transferred automatically. Fill out
time, airport (3 letter-code) and the
new “Seq. No”.
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1.20 Action
Work is accomplished by maintenance organisation.
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1.21 Performed action report
When an action is performed, the maintenance organisation has to report in
the maintenance system as follows.
When a “Maintenance log” has been created, certain jobs can be reported via
the “routine”.
“From HIL” are used when closing a HIL (Remove from HIL). Create a
Maintenance Log (as shown above) and fill out remark. Double click on “From
HIL”. A window with current HIL items are shown (see next page).
Choose from the list, by clicking on it, which HIL you like to close. Fill
out the Action field and click on “save”.
Logbook, HIL list etc are automatically updated.
If a component has been replaced, this shall be registered later on via the
component routine.
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The “MSC” button automatically registers “next” MSC that shall be
performed.
The “W/O” button activates the routine used for register a performed Work
order. This routine creates a note in the system that shows that the work
is done. Final registration shall be performed at later occasion. “History”
is created when final registration is performed.
Finish by clicking on the “SIGN” button.
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1.22 Changes and complements
Changes and complements of registration in the ATL routine are performed
via other routines.
Component change, final registration of a W/O and registration of completed
job or Work Pack are registered via the “Remark” routine.
Choose current remark from the list. Right click and choose “Edit Remark”.
A Remark window will open. In the example shown above, a closed HIL is
shown.
The Remark field and the Action field can be changed/updated. Information
on the tags can be changed via routines on the menu.
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Click on the tools icon to open the menu (as shown above).
“Transfer to HIL”, “Remove from HIL” and “MSC” are performed on the same
way as the routines explained earlier.
“Task Card”, “Work Pack” and “Work Order” have another routine than in the
ATL window. A Work Order registered as performed via the ATL routine has to
be complemented with registration here. All cards connected with the W/O
are briefed.
Single Task Card or Work Pack performed can only be registered via this
routine.
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1.23 Job report
The list shows the most urgent jobs. Choose by clicking on “SELECT”.
If the selected job contains a “connected card” (a Work Order or a Work
Pack) additional information are shown.
Information about time etc is automatically imported from the logbook.
When a job is performed it will disappear from the list and a row is added
to the remark window.
The Action field is automatically updated and so is “history”. The next
time the job has to be performed, is calculated.
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1.24 Change information in a HIL
Information according to a HIL or a MEL cannot be changed in the “Remarks”
window. Open “change-routine” by choosing “Edit HIL/MEL information” from
the menu.
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TECHNICAL PROCEDURE MANUAL
Part 2 Work order
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Part 2 Work order procedures
This is a guidance material for the Norwegian.se Work Order Procedure.
Due List
WO
No
TC
Component change
Form
Arrival registration
Yes
Print Mail
Action
WO
& Serviceable Tag control
Ok
Registration
Deferred Maintenance
Signature / Stamp 0
No No
Yes
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2.1 Due-List
Checks / inspections and component changes (hard time) are to be found in
the Due-List.
In the Due-List you will find, among others, a short description of the
operation, if it´s an AD, SB etc and estimated due-date.
When it is a negative time in the TTG column the due-date has passed and
the operation will be placed in top of the list. The explanation is that
either has the operation been overreached or intentionally left to later
maintenance, if it´s okay due to regulations.
Smaller routine jobs shall be ordered from the maintenance organisation at
last one week before duedate.
A-checks shall be planned and booked at maintenance organisation at last 3
weeks before the check.
C-checks are lambasted by the Planning Manager and the Production Manager.
The Production Manager then books a slot at the maintenance organisation.
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2.2 Form
When a component change appears on the Due-List the Planning Manager fills
out a form that includes which aircraft the component belongs to, which
P/N, quantity and time of date when the component has to be in the store.
When the form is filled out the Planning Manager sends it to the store.
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2.3 Arrival registration
When due date, for the component change, approaches on the Due-List the
Planning Manager should contact the store and verify that the ordered
component has arrived.
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2.4 W/O
If checks / inspections or component changes have to be performed the
Planning Manager creates a Work Order.
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2.4.1 Maintenance Planning/Work order
A Work Order can be created in three ways; from “Precompiled Due-List”, the
graphical planning module or directly from the W/O module.
A W/O normally contains of a “head” and a couple of items which are engaged
to the order. A W/O item can be a T/C and/or a manually created item. A W/O
can also contain only a “head”.
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2.4.2 Create a W/O from Due-List
Open the “PRECOMPILED DUE-LIST”
It can be handy choosing not to see the items which are already planned in
a W/O. In that case it is easier to see what have to be done next.
Open the menu by marking
the row (click on one of
the cells) and then right
click on the row.
Open “settings and selections”. Now you
can make some different settings, for
instance to hide W/O items, that means
items that already have been planned on
a W/O. The list which is used for
settings is hidden by clicking the icon
again.
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From “Due-List” a new W/O can be created. Items on the “Due-List” can also
be added to an existing W/O.
When you choose “Create new Work Order” from the menu a routine for
creating a W/O will be started.
A new W/O will automatically be assigned a W/O number, this will happen the
first time the W/O is saved. Normally it will be given an identity as a
planning item, that means the W/O will be visible on the Due-list. You can,
by clicking the button “Exclude from due-list”, shut down this function.
Next time opening the W/O, you will be told whether it is shown as a
planning item or not.
Fill out all the information and click on the button “save” (fields with a
three spots button is connected to steering tables and/or get information
from other fields). When you for instance connect aircraft registration to
a W/O, all the information about the aircraft will automatically be filled
out.
When the registration is done, a new W/O item will automatically be created
from the information on the Due-list. The information will be shown on the
screen.
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When the row is added, two more “standard” rows will be added
automatically.
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2.4.2.1 Add items to a existing W/O
When you choose “Add Items to Work Order”, a window with present W/O
connected to the aircraft will be shown. Choose W/O by double click on the
row with desired W/O.
The window with W/O items will be shown again. Changes in this window can
be done before it is saved, but also it´s easy to open the window later and
make changes.
To handle/change a W/O etc, open the main “WORK ORDER” window.
Many settings can be done, for instance just to show opened W/O for an
aircraft.
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The window is divided in two parts, the upper list is all the W/Os that
agrees with the selection criterion stated, the lower list shows the items
connected to the W/O marked in the upper list. A menu can be opened in both
the upper and lower part of the window. The menu is activated by a right
click on the mouse. The small pointer to the left shows which of the rows
are active when you open the menu. If you, for instance, choose “Edit” from
the menu, the W/O in the active row will be opened.
Some of the alternatives in the menu require special authorization. If the
user choose an alternative but miss the authorization, a failure message
will be shown.
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2.4.3 Manually created Work Order
From the W/O window a manually W/O can be created. On the tool list in the
upper part of the window it is an icon named “New” (empty paper). Click
this icon to activate the routine.
When the “head” is filled out and saved, no item is created automatically.
New W/O is added in the upper half of the window. Click on the new row and
the lower half will be shown empty.
You can now add new items in the lower half of the window by using the icon
“New” on the lower tool list.
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2.4.3.1 Sort Items on a W/O
The sort function sorts out marked rows.
First mark the rows that will be sorted (don´t mark the last two rows with
automatically created items) and then click on the icon “Sort”. Sorting
will be done on the second column. If you want to create an own sorting,
you can open each item and add index manually. If you have an item that you
want to have in top, then put index “1” on the item and don´t include it in
the sorting.
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2.5 T/C
If Task Card doesn’t already exist create a new one.
Connect one or more Task Cards to the Work Order (one Task Card for each
job that has to be performed).
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2.6 Print
Checks are always printed. This is done by the Planning Manager. The
printed copy/copies are delivered personally by either the planning- or the
production manager to MCC along with the Task Card/s.
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2.7 PDF
Service Bulletins (SB) and Airworthiness Directives (AD) can be exported to
PDF and sent by e-mail to maintenance organisation. To ensure redundancy
one extra copy are sent to the Engineering Manager.
Maintenance organisation prints the received PDF and when the work is done
they will sign the printed copy.
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2.8 Action
Work is accomplished by maintenance organisation.
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2.9 W/O & Serviceable tag control
When maintenance organisation is ready with the Work Order the Planning
Manager or the Production Manager picks up the Work Order, Task Cards, QAR
Cards, Log Sequences and in case of a component change also a serviceable
tag at maintenance organisation.
The Planning Manager controls the Work Order, Task Cards and serviceable
tag to make sure they are signed and stamped like the example follows. The
Work Order shall be available, signed and stamped, at last 24 hours after
work accomplished.
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2.10 Deferred Maintenance
If the Work Order, of some reason, couldn’t be performed and are to be
found in MEL the Planning Manager creates a new Task Card (if there is no
existing TC for that item) or uses the current Task Card and connect this
with a new Work Order or changes the date on the existing Work Order.
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2.11 Signature Missing
If the Work Order is missing the signature or/and the stamp the Work Order
has to be delivered back to maintenance organisation. It´s possible to scan
the Work Order and send the copy via e-mail.
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2.12 Registration
If the Work Order is authorised it shall be stored in the archive. The
Planning Manager also has to register the Work Order as completed in EOM.
Control of a Serviceable Tag:
The Serviceable Tag contains information about a component that has been
taken out of or been installed into the aircraft. The Planning Manager
controls if the P/N and S/N are correct. Then the Planning Manager
registers the component change in EOM.
It´s important to control EASA Form 1 for a new component.
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Part 3 Spare parts procedures
This is a guidance material for the Norwegian.se spare parts procedure.
Request
AOG / MEL
Action
Material
Store
No
Loan HIL Yes
No
Yes
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3.1 Requesting spares from line station
3.1.1 Rotables
Rotables components shall be requested from Norwegian.se store using
Norwegian.se Request form. Send the request on E-mail to Norwegian.se
store. If the request is for an AOG, confirm that Norwegian.se store have
received the request with a phone call.
Norwegian.se spare request form: Enter all applicable data (date, time,
station, request number, part number, description, IPC ref. quantity,
priority level, date and time required, a/c reg. HIL number, shipment
location, nature of the defect, person that has ordered the spares) and E-
mail the request to Norwegian.se store.
3.1.2 Consumables
Consumables preferable purchased local if there are available. If not,
request the part from Norwegian.se store using Norwegian.se request form.
If the component is loaned from another company, notify that in the HIL-
list.
3.1.3 Action
Work is accomplished by maintenance organisation.
3.2 Parts removed from aircrafts
All components removed from Norwegian.se aircraft shall be sent to
Norwegian.se store at ARN.
3.3 Maintenance records procedures
3.3.1 White log original copy
Fax a copy of the white original when the three log sequences are
completed.
Only for aircraft based in OSL a CPH, Remove the white original from the
log book when the three log sequences are completed. Fax a copy to
Norwegian.se Technical office. Send the original by mail two times each
week (Mondays and Thursdays) to Norwegian.se Technical office.
3.3.2 EASA form 1 and part tags
After installation of a component, fill out the component tag. And fax a
copy of the component tag and the EASA Form 1 to Norwegian.se Technical
Office and attach the tag and Form 1 to the removed component. The tag and
the FORM 1 will be picked up by Norwegian.se store and forward to
Norwegian.se Technical Office.
3.3.3 Engine Trend Monitoring Forms
Fax Engine Trend Monitoring Forms to Norwegian.se Technical Office after
each flight where the crew have filled out the form.
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Part 4 Communication procedures
Norwegian.se OP shall always be informed about technical delays or expected
technical delays as soon as possible, primary by phone. If OP is not
staffed, use Maintavi or E-mail.
Priority Line Coordinator will be supporting line stations in technical
issues and main contact for coordinating spares. Priority Line Coordinator
has 24 hour service.
Maintavi shall be sent to Norwegian.se OP when there has been a technical
delay (all technical delays) or when an aircraft have been released IAW
MEL.
4.1 Shipping procedures
Norwegian.se store is responsible to send requested spare to the line
stations and store will send a proforma invoice to appointed contact at the
station that requires the part.
Components removed from Norwegian.se aircraft shall be sent to Norwegian.se
store at ARN.
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4.2 Contact information and shipping addresses
4.2.1 Norwegian.se
Technical department
Fax +46 8 585 544 47
Mail Address
Nordic Airlink Holding AB
Box 242
S-190 47 Stockholm
Sweden
Norwegian.se OP
Phone: +46 8 585 544 90
Fax: +46 8 585 544 99
E-mail: op@flynordic.com
SITA: ARNOPLF
Norwegian.se Store
Shipment address for spare parts for stock and contact information
Send the proforma invoice to Norwegian.se store
Fax: +46 8 593 600 99
Phone: +46 70 388 01 44
E-mail: store@flynordic.com
Shipping Address
Norwegian.se Store
c/o Priority Aero Maintenance AB
Hangar 5
Apron J
S-190 45 Stockholm – Arlanda
Sweden
4.2.2 Priority Aero Maintenance
Priority Line Coordinator
Phone +46 7 020 930 23
Fax
E-mail: line.arn@priority.com
4.2.3 Jet Pack
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4.2.4 SAS Technical Services
STS OSL
Tech. Coordinator Foreign Airlines
Jan Andersen
E-mail: jan-b.andersen@sas.no
Phone: +47 648 189 64
Mobile: +47 957 189 64
Fax: +47 648 171 46
SITA: OSLTVSK
S/E on duty 24 hrs
Phone: +47 648 171 70/+47 648 17 161
Mobile: +47 957 151 26
Fax: +47 648 171 46
SITA: OSLTMSK
Quick Service Desk (Spare Parts)
Phone: +47 648 168 47
SITA: OSLJGSK
Shipments address for spare parts and contact information.
Normal shipment of spares, send proforma invoice to B8 send a copy
to hangar gate and contact B8.
For AOG shipment send proforma to hangar gate and a copy to B8 and
contact hangar gate.
SAS Hangar Gate
Phone +47 648 168 47
Fax +47 648 170 10
SITA: OSLJGSK
E-mail: mailto:osljl-g.hangare-gate@sas.no
B8
Phone +47 648 166 35
Mobile+47 957 150 85
Fax +47 648 171 46
SITA OSLTVSK (Attn B8)
E-mail : mailto:b8-oslo.sts@sas.no
Shipment address
SAS Technical base
Henrik Ibsens vei
2061 Gardemoen
Norway
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STS CPH
Duty Manager CPHTS
Phone: +45 3232 2511
Fax: +45 3232 7611
SITA CPHTSSK
E-mail sasdmcph@sas.dk
Line Maintenance Office
Phone +45 3232 4361
Fax +45 3232 4168
SITA CPHTVSK
E-mail duty-manager.cphts@sas.dk
VHF 131.450
Troubleshooting CPHTS_Z
Phone +45 3232 3441
Fax +45 3232 7611
E-mail cphts-z@sas.dk
SAS Component AOG Team
Phone +45 3232 4912
Fax +45 3232 5825
SITA: CPHJNSK
E-mail aog@sas.dk
Shipment address and contact information for urgent and AOG spares
to CPH.
Fax proforma invoice to AOG team and “cc” Duty Manager all
communication.
Phone +47 3232 3867
Fax +47 3232 5504
E-mail: aog@sas.dk
Shipment Address
ATT: Dutymanager CPHTS
SAS Component A/S
CPHJL
Global Distrubution Center
Kystevejen 18
2770 Kastrup
Denmark
Shipment address for spare parts for stock and contact information
Send proforma invoice to Leif Herdrup
Phone +45 3232 4370
Fax: +45 32327257
E-mail: leif.herdrup@sas.dk
Shipment address
Norwegian.se
c/o Scandinavian Airline System
STS Line Maintenance
Dept. CPHTS-B, Gate 30
P.O. Box 150
Copenhagen, Denmark 2770
Recommended