Development of a Technical Procedure Manual for Norwegian

BACHELOR THESIS IN AERONAUTICAL ENGINEERING 15 CREDITS, BASIC LEVEL 300

Development of a Technical Procedure

Manual for Norwegian

Authors: Magnus Franzén and Kim Gunnarsson Report code: MDH.IDT.FLYG.0198.2008.GN300.15HP.M

School of Innovation, Design and Engineering

i

Abstract

This thesis describes the development of a Technical Procedure Manual for the airline

Norwegian. The airline was established, in its current form, in 2003 when Finnair bought

the Swedish airline FlyNordic. Finnair´s purpose was to be a part of the low cost carrier

competition that took place on the Swedish market. The result wasn´t that good as

expected and the year of 2007 Finnair sold FlyNordic to the Norwegian low cost carrier

Norwegian Air Shuttle. FlyNordic will now be a part of Norwegian Air Shuttle´s large

expansion plans where, for instance, a total fleet renewal is included. FlyNordic has also

changed name to Norwegian to better fit into the new organization.

The purpose with a TPM is to ease the workload for both the maintenance organization and

the airline. Until today Norwegian has had problems caused by absence of clear directives

how the administrative work between the maintenance organization and the airline should

go on. Norwegian wants a manual where issues about responsibility distribution, working

procedures and the way of business are clearly illustrated and described. In this project we

have focused on a couple of chosen procedures as “Technical Log Procedure”, “Work Order

Procedure” and “Spare Part Procedure”. We have tried to create an easy-lucid and user-

friendly manual as a result of flowcharts and declaring pictures. The work has been

performed in Norwegian´s head office at Stockholm Arlanda Airport.

ii

Sammanfattning

Det här examensarbetet beskriver utvecklingen av en teknisk procedurmanual för

Norwegian. Flygbolaget bildades i sin nuvarande form 2003 då Finnair köpte det svenska

flygbolaget FlyNordic. Finnairs syfte med det var att ge sig in i lågpriskonkurrensen på den

svenska flygmarknaden. Resultatet blev inte vad Finnair väntat sig och år 2007 sålde de

FlyNordic till det norska lågprisbolaget Norwegian Air Shuttle. FlyNordic blir nu en del av

Norwegian Air Shuttles stora expansionsplaner där bland annat en total uppgradering av

flygplansflottan ingår. FlyNordic har också bytt namn till Norwegian för att bättre passa in i

den nya organisationen.

Syftet med en TPM är att underlätta arbetet både för underhållsorganisationen och

flygbolaget. Norwegian har fram till idag haft problem med att det inte funnits klara direktiv

för hur det administrativa arbetet mellan underhållsorganisationen och flygbolaget ska

skötas. Norwegian vill ha en manual där frågor kring ansvarsfördelning, arbetssätt och

ärendets gång tydligt ska illustreras och beskrivas i innehållet. I det här examensarbetet har

vi fokuserat på ett antal utvalda processer så som ”Technical Log Procedure”, ”Work Order

Procedure” och ”Spare Part Procedure”. Vi har försökt skapa en lättöverskådlig och

användarvänlig manual med hjälp utav flödesscheman och förklarande bilder. Arbetet har

bedrivits vid Norwegian´s huvudkontor på Stockholm Arlanda Flygplats.

Date: 16 May 2008

Carried out at: Norwegian

Advisor at MDH: Tommy Nygren

Advisor at Norwegian: Torben Aldén

Examinator: Tommy Nygren

iii

Abbreviations

AD Airworthiness Directive

AOC Air Operator Certificate

CAME Continuing Airworthiness Management Exposition

EOM Engineering & Maintenance Software System

HIL Hold Item List

MEL Minimum Equipment List

Norwegian Swedish airline, fully owned by Norwegian Air Shuttle.

Norwegian Air Shuttle Parent company

SB Service Bulletin

TC Task Card

Tech Log Individual for each aircraft. Every flight or maintenance action

have an own sequence in the log.

TPM Technical Procedure Manual

WO Work Order

iv

Index

ABSTRACT______________________________________________________________ i

WORDLIST______________________________________________________________ iii

INDEX__________________________________________________________________iv

1. GENERAL____________________________________________________________1

1.1. BACKGROUND__________________________________________ 1

1.2. PURPOSE______________________________________________ 1

1.3. GOAL_________________________________________________ 2

1.4. METHOD______________________________________________ 2

2. NORWEGIAN________________________________________________________ 3

3. THE NEED OF A TPM__________________________________________________ 4

4. TPM OUTLINE________________________________________________________5

4.1. TECH LOG______________________________________________5

4.2. WORK ORDER__________________________________________ 5

4.3. SPARE PARTS___________________________________________ 6

5. RESULTS____________________________________________________________ 7

6. FUTURE WORK_______________________________________________________8

7. REFERENCES_________________________________________________________9

APPENDIX______________________________________________________________10

1

1. General

The technical department, as well as other departments in an airline, is controlled by a

great many mandatory manuals and documents. The manual that controls and summarize

the work at a technical department is CAME. It´s mandatory for every airline to have their

own CAME and every change of the content must be monitored and authorized by the

national civil aviation authority. This means that even the smallest change or update of

CAME will be a time-consuming and demanding process.

To make updates, or other comparable operations, to CAME easier; the airline can have a

Technical Procedure Manual. A TPM can contain how the department work step by step,

contact information and other procedures that changes often. The TPM is not a mandatory

manual and can therefore be updated and modified without agreement from the authority.

The airline can then refer from CAME to TPM in some cases that contains often changed

information.

This kind of manual can also be used towards other companies that work close together

with the airline, like a maintenance organization. Instead of having a 24 h support all the

questions shall be answered in a perfect TPM. That kind of solution makes it easier for both

the airline and the subcontractor.

1.1. Background

Norwegian is a low cost carrier where efficiency and cost reduction are important aspects

of the business. To make sure that no extra costs affects the company Norwegian have, as

well as other low cost carriers, a very slim and efficient organization. To maintain an

organization like that the work has to be as friction free as possible. Long and complicated

considerations within updating CAME or subcontractors that need support can be

expensive and cause a heavy work load. There are many advantages with having a manual

that tells how the work is practiced, which pathway and who carries the responsibility of

different cases within the department. The manual wouldn´t just help the technical

department but also all the subcontractors that have to suit themselves into Norwegian ´s

way of work.

1.2. Purpose

To create a manual that can be used for answering questions towards subcontractors and

make common processes more efficient. The manual shall also be easy to update and work

with for future revisions and changes. It will also work as a supplement to CAME, keeping

the kind of information that changes a lot and over short times.

2

1.3. Goal

The goal is to create a base for a manual that will be easy to update and complementing.

This manual shall include improvements towards the traditional way of creating a manual,

all this to make it easier for the user. Also, it shall be easy to navigate within the manual

and easy to handle it, both in digital as hard copy variants.

1.4. Method

Interviews and different kind of hearings have been the main tool to make sure what

everyone in the technical department work with, which cases they handle and what cases

they are sending on to other instances. To make ourselves a picture of how the cooperation

between the airline and subcontractors are taking place, participation in meetings has been

an important part in our strategy.

3

2. Norwegian

The airline was established as FlyNordic in 2001. With the main base at Stockholm Arlanda

Airport FlyNordic flew regular traffic to Lulea. In the autumn of 2003 FlyNordic was bought

by the Finnish national carrier Finnair. With a new management team the airline started its

way to a fully low cost carrier and in relation with that, new destinations like Oslo, Umea,

Gothenburg and Copenhagen were established. In July 2007 FlyNordic was sold to the

Norwegian low cost carrier Norwegian Air Shuttle and the name FlyNordic was changed to

Norwegian.

Norwegian has a fleet existing of eight McDonnell Douglas MD 82 and 83, but in a couple of

years they will have a totally new fleet existing of Boeing 737-800. Norwegian is today flying

both regular and charter flights. Despite that they have a new name and a new owner they

are still operating under their own AOC. This means that they have to follow all the rules

and regulations like other airlines, with mandatory documents, technical organization etc.

From today and years to come Norwegian is in an exciting and necessary expansion. The

destinations Kiruna, Lulea, Umea, Olso, Gothenburg and Copenhagen will soon be

complemented with destinations like Dubai and many European cities as the new fleet

gradually are implemented.

4

3. The need of a TPM

A TPM is created to ease the workload of the maintenance organization and the technical

department. The manual can contain everything from just one process to the whole

organization. The TPM shall contain answers to the questions and the problems that might

show up, for example during line maintenance, both at the base and out-stations. In the

present situation, there is some uncertainty on how to handle hardcopies, spare parts,

work orders etc. This results in an inefficient work due to the need of handling phone calls

and e-mails. With a functional TPM the maintenance organization and the technical

department will be able to focus on their own assignments and this will result in a much

more cost-effective business.

As mentioned earlier a TPM doesn´t have to be approved by any authorities or any other

regulations. This means it will be much easier to make changes and extend the TPM. This

provides the means to formulate the manual to be suited for the organization in question.

The TPM could include only one single procedure, as well as an entire organization.

5

4. TPM outline

To delimit our work we have focused on three processes. Each process will start with a

flowchart in which one can create an overview of the process. After the flowchart a

detailed description of each part will follow which includes explanations, contact

information etc.

To enable easy navigation in the TPM we have used hyperlinks throughout the whole

manual. With these hyperlinks there is no need to scroll up and down the manual. The

manual is also functional in hard copy, without the hyperlinks.

4.1. Tech Log

Each aircraft individual has its own logbook. The logbook contains all the history since the

airplane was new, including reparations and maintenance that has been performed.

A new log sequence is created in the logbook every time a new flight is started. After the

flight, the commander fills out the log sequence either if it´s a remark/defect or just nil. The

next time the airplane has a night stop or a temporary stopover, a mechanic empties the

logbook and goes through the log sequences. If any job has to be performed, for example a

component change, the mechanic fills out the action field explaining what job has been

done. If the job that has to be performed is not urgent, according to MEL, the job can be at

hold on HIL and be performed at a later occasion. When the mechanic has performed a job

from HIL, a new log sequence has to be created in the logbook. All log sequences shall be

registered in EOM and the hard copies will be stored in fire-safe archives.

4.2. Work Order

Checks, inspections and component changes are collected in the due list in which they can

be sorted by due date. The due list holds information about the operation, if it´s an AD or

an SB and the estimated due date.

When due date for a job closes in, the Planning Manager has to create a Work Order. For

each job that has to be performed in a Work Order a Task Card is created. The Task Card

also informs if an AD or an SB is connected to the job.

After a job has been performed, the maintenance organization shall send the

documentation to Norwegian who will check signatures and stamps so that the ordered job

has been correctly performed. If a job has been deferred, due to MEL, it will once again be

placed on the due list and connected to a new Work Order. Jobs that has been checked by

the Planning Manager and are completed shall be registered in EOM, and the hard copies

stored in the archive.

6

4.3. Spare Parts

When spare parts are needed a request is sent to the store. If the spare part needed is out

of stock, the store makes an order for that item. If the airplane is an AOG due to MEL and

new spare parts will take too long to order, it is possible to borrow spare parts from

another operator/airline. If spare parts are borrowed, this must be registered in HIL.

7

5. Result

The result of our work is a compilation of information and manuals to the TPM. Flowcharts

which depict and describe processes has been created and implemented into the TPM. The

final result is shown in the appendix.

8

6. Future work

In present the TPM includes flowcharts which depict each main process. Our

recommendation is that these flowcharts can be divided into sub flowcharts. Also, some of

the text in the TPM can be substituted with new flowcharts. This would simplify the

understanding of the processes and also minimize the risk of misunderstanding. The

continued use of hyperlinks is preferred to secure more convenient and faster usage of the

TPM. The development of the manual is of great importance, and should proceed with the

changes already made. This includes the creation of a user-friendly and pedagogical

manual, which can be done using more flowcharts and less text.

9

7. References

1. Kinnison, Harry A.: Aviation Maintenance Management, McGraw Hill, New York,

2004, ISBN 0-07-142251-X

2. Nygren, Tommy: Flygplansdrift och underhåll I MG1250, MDH, Västerås, 2006

3. Nygren, Tommy: Flygplansdrift och underhåll II MFL016, MDH, Västerås 2007

4. Aldén, Torben m.fl.: CAME FlyNordic, Stockholm, 2007

5. Lerström, Dan: E&M manual, Sigtuna, 2008

1

TPM

Technical

Procedure

Manual

Nordic Airlink Holding AB

Box 242

190 47 Stockholm-Arlanda

Sweden

+ 46 8 585 544 39

Part 0

Introduction

Part 1

Tech log procedures

Part 2

Work order procedures

Part 3

Spare part procedures

Part 4

Communication

procedures

TECHNICAL PROCEDURE MANUAL

Part 0 Introduction

TPM

Revision: Ini

Date: 2007-06-14

Chapter 1

Page:0-1

0-1

Part 0 Introduction

0.1 Table of Contents

PART 0 INTRODUCTION 0-1

0.1 Table of Contents 0-1

0.2 Abbreviations 0-3

0.2.1 Table of abbreviations used ................................... 0-3

0.3 Other Company publications and information system 0-4

0.3.1 Publications .................................................. 0-4

0.3.2 Information System related .................................... 0-4

0.4 Record of Amendments 0-5

0.4.1 Format ........................................................ 0-5

0.4.2 Paper copy editions ........................................... 0-5

0.4.3 Paper copy record of revision procedure ....................... 0-5

0.4.4 Lost or missing revisions ..................................... 0-5

0.4.5 Discrepancies ................................................. 0-5

0.5 List of effective pages 0-6

0.6 List of recipients 0-7

PART 1 TECH LOG PROCEDURES 1-1

1.1 PFI, Fuel and Anti/De-icing 1-2

1.2 Pilot complain and MEL release 1-3

Transfer to HIL 1-4

1.3 Action on complaint and closing HIL 1-5

1.4 Depart a station in accordance with MEL from a line station without

engineers. 1-7

1.5 Action with component change 1-9

1.6 Maintenance entries 1-10

1.6.1 MSC .......................................................... 1-10

1.6.2 Work order ................................................... 1-11

1.7 Operational acceptance 1-12

1.8 Records of oil refilled 1-13

1.9 Continue on next log sequence 1-14

1.10 Aircraft technical log 1-15

1.11 Register “Paper Log” 1-16

1.12 Registration of NIL Sequence 1-17

1.13 REMARK REGISTRATION 1-17

1.13.1 Answer Remark ................................................ 1-18

1.14 Transfer to HIL 1-19

1.15 Aircraft on ground 1-20

1.16 Internal Requisition 1-21

1.17 Arrival registration 1-22

1.18 Extra “Pilot Remarks” 1-22

1.19 Maintenance Log 1-23

1.20 Action 1-23

1.21 Performed action report 1-24


Part 0 Introduction

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1.22 Changes and complements 1-26

1.23 Job report 1-28

1.24 Change information in a HIL 1-29

PART 2 WORK ORDER PROCEDURES 2-1

2.1 Due-List 2-2

2.2 Form 2-3

2.3 Arrival registration 2-4

2.4 W/O 2-4

2.4.1 Maintenance Planning/Work order ............................... 2-4

2.4.2 Create a W/O from Due-List .................................... 2-5

2.4.3 Manually created Work Order ................................... 2-9

2.5 T/C 2-11

2.6 Print 2-11

2.7 PDF 2-11

2.8 Action 2-11

2.9 W/O & Serviceable tag control 2-11

2.10 New T/C Fel! Bokmärket är inte definierat.

2.11 Signature Missing 2-14

2.12 Registration 2-14

PART 3 SPARE PARTS PROCEDURES 15

3.1 Requesting spares from line station 16

3.1.1 Rotables ....................................................... 16

3.1.2 Consumables .................................................... 16

3.1.3 Action ......................................................... 16

3.2 Parts removed from aircrafts 16

3.3 Maintenance records procedures 16

3.3.1 White log original copy ........................................ 16

3.3.2 EASA form 1 and part tags ...................................... 16

3.3.3 Engine Trend Monitoring Forms .................................. 16

PART 4 COMMUNICATION PROCEDURES 17

4.1 Shipping procedures 17

4.2 Contact information and shipping addresses 18

4.2.1 Norwegian.se ................................................... 18

4.2.2 Priority Aero Maintenance ...................................... 18

4.2.3 Jet Pack ....................................................... 18

4.2.4 SAS Technical Services ......................................... 19


Part 0 Introduction

TPM

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0-3

0.2 Abbreviations

0.2.1 Table of abbreviations used

Abbreviation Description

A/C Aircraft

AMM Aircraft Maintenance Manual

AMP Aircraft Maintenance Program

AOG Aircraft on Ground

APU Auxiliary Power Unit

ATL Aircraft Technical Log

CDL Configuration Deviation List

CMD Commander

CQM Company Quality Manual

CRS Certified Release to Service.

CS Certified Staff from an approved Part-145 organisation

DM Director Maintenance

EASA European Aviation Safety Agency

EOM Engineering & Maintenance software system

HIL Hold Item List

MCC Maintenance Control Center

MEL Minimum Equipment List

MELM Company Minimum Equipment List Manual

MO Contracted Part 145 Maintenance Organisation

MOE Maintenance Organization Exposition

Part-147 Regulation for training of maintenance personnel

PFI Pre Flight Inspection/Check

PM Production Manager

QAR Quick Accessory Recorder

SRM Structural Repair Manual

TC Task Card

TPM Technical Procedure Manual

WO Work Order


Part 0 Introduction

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0-4

0.3 Other Company publications and information system

0.3.1 Publications

Aircraft Maintenance Programme - AMP

Aircraft Maintenance Programme, instructions and specific maintenance

information for applicable aircraft type and individual is published in an

Aircraft Maintenance Programme for each aircraft type.

Specific procedures regarding contracted Part-145 MOs are described in the

each Maintenance Contract and if applicable, Technical Procedure Manual -

TPM.

Aircraft Minimum Equipment List - MEL

Aircraft Minimum Equipment List – MEL for each aircraft type is published

as a part of the MEL Manual – MELM.

Configuration Deviation List – CDL

Configuration Deviation List – CDL for each aircraft type is published as a

part of the MEL Manual – MELM.

Quality system

The quality assurance system for this exposition as well for all other

publications and departments within Norwegian.se is described in the

Company Quality Manual-CQM.

0.3.2 Information System related

Company Notice - Technical

Information regarding Technical Notices and other Norwegian.se notices are

described in OM-A.


Part 0 Introduction

TPM

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0-5

0.4 Record of Amendments

0.4.1 Format

The TPM latest revision is distributed in a PDF format using e-mail to all

recipients according to list in chapter 0.

0.4.2 Paper copy editions

A paper copy of this manual shall be kept up-to-date by immediately

inserting all revisions and amendments. Each revision shall be numbered.

0.4.3 Paper copy record of revision procedure

When a paper copy shall be updated the below table shall be updated.

Fill in:

Current revision number

Current revision date

Date of inserting the revision into exposition

Signature by the person inserting the revision

Rev.

No:

Rev. date Ins. date Sign: Rev.

No:

Rev. date Ins. date Sign:

2007-06-14 Initial revision 9

1 10

2 11

3 12

4 13

5 14

6 15

7 16

8 17

0.4.4 Lost or missing revisions

If a revision is lost or found to be missing the revisions shall be

requested from DM.

0.4.5 Discrepancies

Discrepancies found in this manual or any other exposition by the company

shall be reported by using Company report form, found on home page and the

discrepancy shall be noted by referring to the discrepancy found, chapter

and page. The report shall be forwarded to DM as soon as convenient.


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0-6

0.5 List of effective pages

Chapter Page Rev.

No.

Date Chapter Page Rev.

No.

Date Chapter Page Rev.

No.

Date

0 1 Ini 2007-06-14

0 2 Ini 2007-06-14

0 3 Ini 2007-06-14

0 4 Ini 2007-06-14

0 5 Ini 2007-06-14

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3 5 Ini 2007-06-14


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0-7

0.6 List of recipients

This manual and all revisions and amendments to it should be distributed to

the persons and/or departments/companies listed below.

Copy No. Recipients Company

1

2

3

4

5

6

7

8

9

10


Part 1 Tech log procedures

TPM

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Chapter 2

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1-1


This is a guidance material for the Norwegian.se tech log. The approved

descriptions are to be found in Norwegian.se CAME part 1.1.

Log

EOM

NIL

Remark AOG

Arrival registration

Remark

HIL

Material

Action

Maintenance Log

Report

No

Yes

No

Internal Requisition

Yes



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1-2

1.1 PFI, Fuel and Anti/De-icing

Flight information, anti/de-icing and fuel fields are entered by CMD. Pre-

departure check field is filled in by CMD or CS.

In the anti/de-ice field the CMD enters with a cross if type 1 or/and type

2 are used. If another type is used, enter type in field “other type”. The

field for mixture is used for type 2.

If the CMD doesn’t have anything to report, the CMD enters “nil” in the

subject field

Note: yellow copy is kept at the departing station by the handling agent,

no additional copy of the tech log is kept at the maintenance organisation

for the departing flights.

Flight #: Dep. STA Dep. Time Arr. STA Arr. Time SEQ: D D M M Y Y A/C reg.:

LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3450kg 3563 Litres 3595Litres 6326 kg 6300 kg PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date

240506

Time

08:30 Sign/Stamp.

PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 75/25 08:40

Subject: ATA/Mhrs

NIL

Certificate of release to service

Date: Time: Sign/Stamp. Part 145 org. code:

Commander:

Johan Björlin Sign: Certifies that the work specified except as otherwise specified was carried out in

accordance with Part-145 and in respect to that work the aircraft is considered

ready for release to service. Tag / Batch no: Position: Part number: S/N In: S/N Out:

FLOWCHART



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1.2 Pilot complain and MEL release

The CMD makes the entry in the subject field, subject (main ATA), ATA

number, the complaint and in block letters the CMD names and sign the

complaint.

The CS fills out the MEL ref field with MEL item number, makes a cross in

the category field (cat. A, B, C or D) and enters due date for the MEL.

Fill out the action field as in the example. If there is more than one

alternative in the maintenance procedure, CS must enter the procedure that

are used ex. (21-2, 1 or 21-1, 2). The CS must also fill out release to

service.

When the log slip is completed, transfer defect to HIL acc to procedures in

1.3


LF55

5

ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV

RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3500k

g 3375 Litres 3387Litres 6209 kg 6200 kg

PFI / Pre-Departure Check MEL Ref:

21-1 Category: Due at:

03JUN06 Date

240506 Time

06:45 Sign/Stamp. SIGN/STAMP

A B C

D

Anti- / De-Ice Info Mixture Starttime/HOT Action: AIRCRAFT RELEASED IAW MEL 21-1 Type I Type II Other Type

Subject: AIR CONDITION ATA/Mhrs 21

R/H AIR CONDITION SYSTEM DEACTIVATED

RIGHT AIR CONDITION PRESSURE INDICATOR IAW MEL MAINTENANCE PROCEDURES 21-1, 1.

INDICATES 0.5 PSI, AND ITS DIFFICULT TO TRANSFER TO HIL

CONTROL CABIN TEMP


Date:

24MAY06 Time:

08:30 Sign/Stamp.

SIGN /STAMP Part 145 org. code:

EASA APP. No Commander: Johan Björlin

Sign:

SIGN

Certifies that the work specified except as otherwise specified was carried out in

accordance with Part-145 and in respect to that work the aircraft is considered ready for release to service.

Tag / Batch no: Position: Part number: S/N In: S/N Out:

FLOWCHART



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Transfer to HIL

CS removes the green copy and inserts the slip in folder for HIL slips in

the forward part of the tech log, and updates the hold item reference list

with date the complain was opened, sequence number (the date and sequence

number becomes the unique HIL number.) and in the field “additional

info/parts req.” enter parts on order and the request number.

FLOWCHART

ATL A/C reg:

SE- RDV

List no:

1 Hold Item Reference List

Opened HIL Closed HIL

Y Y M M D D ATL # Sign: Y Y M M D D ATL # Sign: Additional Info. / Parts requisitioned.

0 6 0 5 2 4 001 sign P/N 46546 ARN REQ 545



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1.3 Action on complaint and closing HIL

To close a defect the CS fills out the action part of the log slip with

information of the maintenance action that have been taken, with reference

to approved data (AMM, SRM, SWPM, etc). And also fills out the fields for

release to service.


LF210 ARN 13:00 UME 13:50 003 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3575kg 6782Litres 6812Litres 9025kg 9000kg PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date

240506

Time

12:45 Sign/Stamp.

SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS Type I Type II Other Type


BITE TEST. CONTROLLER REPLACED

FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX

CONTROLLER


Date:

24MAY06 Time:

15:00 Sign/Stamp. Sign/stamp

Part 145 org. code: EASA APP. No

Commander: Sign: Certifies that the work specified except as otherwise specified was carried out in



12345 1 67657676 343

12345 1 87998798 323

When closing a HIL, the CS must open a new log sequence. In flight# field

enter “MAINT” and the dep. STA field enter station. In the subject field

enter the item number on the HIL from hold item reference list, fill in the

actual complaint and the CS name signature. In the action field enter the

maintenance action carried out with references and also the text “HIL

CLOSED”.



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MAINT ARN 004 2 5 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

kg Litres Litres kg kg

PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date Time Sign/Stamp. A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: RIGHT AIR CONDITION PRESSURE Type I Type II Other Type

Subject: REF HIL 060524-001 ATA/Mhrs

21 REGULATOR VALVE REPLACED IAW

AIR CONDITION: RIGHT AIR CONDITION AMM 21-XX-XX.

INDICATES 0,5 PSI, AND ITS DIFFICULT TO HIL CLOSED

CONTROL CABIN TEMP.


Date:

25MAY06 Time:

06:00 Sign/Stamp.

SIGN/STAMP Part 145 org. code: EASA APP No

Commander:

BJÖRN ÖGREN Sign:

SIGN

Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered


654654 R/H 546546546 5456 6546

When the log sequence is completed, remove the green HIL copy from the HIL

folder. And in the closed part of the HIL reference list for the HIL.

Enter date, log slip ref number for the closed HIL and signature.

ATL A/C reg:

SE- RDV

List no:




0 6 0 5 2 4 001 SIGN 0 6 0 5 2 5 004 SIGN P/N 46546 ARN REQ 545

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1.4 Depart a station in accordance with MEL from a line station without engineers.

In the event that it’s a remark on an aircraft departing from a station

where there is no CS available. The aircraft can continue in service, if

the defect is in compliance with MEL and CMD accept to continuing

operation. In this case the CMD enters the MEL item number, due date/cycles

and mark the category in the MEL ref field. On the next tech log sequences,

the crew fill out “no further seq#” until the aircraft arrives to an

airport where the complaint can be closed or transferred to HIL by CS.


LF555 ARN 07:00 CPH 08:10 001 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3500kg 3375 Litres 3387Litres 6209 kg 6200 kg PFI / Pre-Departure Check MEL Ref:

22-12 Category: Due at:

03jun06 Date

240506 Time


A B C

D

Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type

Subject: AUTO FLIGHT ATA/Mhrs

22

CAPTAINS AUTO THROTTLE OFF LIGHT ARE U/S



Commander:

Johan Björlin Sign: SIGN

Certifies that the work specified except as otherwise specified was carried out in






Date

240506

Time

08:30 Sign/Stamp.

PIC A B C D


Subject: ATA/Mhrs

NO FURTHER SEQ 001



Commander:

Johan Björlin Sign:

SIGN Certifies that the work specified except as otherwise specified was carried out in





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When the aircraft arrives to a station where CS is available, CS must to

take action on the complaint or transfer to HIL.



3500kg 3375 Litres 3387Litres 6209 kg 6200 kg PFI / Pre-Departure Check MEL Ref:

22-12

Category: Due at:

03jun06 Date

240506 Time


A B C

D

Anti- / De-Ice Info Mixture Starttime/HOT Action: AIRCRAFT RELEASED IAW MEL 22-12

Type I Type II Other Type

Subject: AUTO FLIGHT ATA/Mhrs

22 TRANSFERRED TO HIL

CAPTAINS AUTO THROTTLE OFF LIGHT U/S


Date:

24MAY06 Time:

10:30 Sign/Stamp.

SIGN/STAMP Part 145 org. code: EASA APPNo.

Commander:







Date

240506

Time

08:30 Sign/Stamp.

PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: SE SEQ 001


Subject: ATA/Mhrs

NO FURTHER SEQ 001


Date: 24MAY06

Time: 10:30

Sign/Stamp. SIGN/STAMP

Part 145 org. code: EASA APPNo

Commander:




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1-9

1.5 Action with component change

When a component change has been performed during a maintenance action, the

parts data is entered in the lower part of the slip. It is possible to have

two components changed on each log sequence.




Date

240506

Time

12:45 Sign/Stamp.

SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS Type I Type II Other Type



FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX AND CABIN PRESS

CONTROLLER CONTROL PANEL REPLACED IAW

AMM 21-XX-XX


Date:

24MAY06 Time:



Commander:

Johan Björlin

Sign:

sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered


12345 1 67657676 343 655

65659 1 87998798 895 558

If the part number of the installed part differs from removed part.




Date

240506

Time

12:45 Sign/Stamp.

SIGN/STAMP A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: CABIN PRESS CONTROLLER No 1 FAILS




FAULT LIGHT ON PRIMARY CABIN PRESS IAW AMM 21-XX-XX

CONTROLLER


Date:

24MAY06 Time:



Commander:

Johan Björlin

Sign:

sign Certifies that the work specified except as otherwise specified was carried out in



12345 1 67657676 343 12345 1 87998798 323

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1.6 Maintenance entries

Maintenance entries must to be entered on an unused log slip. Fill in

“maint” in the field for flight number and station where the maintenance is

performed in the dep. Field. Enter the maintenance performed in the subject

field.

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1.6.1 MSC



kg Litres Litres kg kg 1 2 0 0 1 2 2




Subject: MSC ATA/Mhrs

05 MSC performed

AIRCRAFT DUE FOR MSC


Date:

24MAY06 Time:

04:00 Sign/Stamp.


Commander:

Bo Ek Sign:

Sign Certifies that the work specified except as otherwise specified was carried out in



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1.6.2 Work order






Anti- / De-Ice Info Mixture Starttime/HOT Action W/O 06-0225 PERFORMED


Subject: REF W/O 06-0225 ATA/Mhrs

05 SLIDE REPLACED IAW AMM 24-XX-XX

REPLACE TAIL CONE SLIDE DUE TO TIME

EXPIRED


Date:

24MAY06 Time:

04:00 Sign/Stamp.


Commander:

Bo Ek Sign:

sign Certifies that the work specified except as otherwise specified was carried out in



564654 TAIL 6546545454 4554 5656


MAINT CPH 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

kg Litres Litres kg kg



Anti- / De-Ice Info Mixture Starttime/HOT Action: BRAKE REPLACED IAW AMM 32-XX-XX Type I Type II Other Type

Subject: LANDING GEAR ATA/Mhrs 32

BRAKE No 4 WORN OUT


Date: 24MAY06

Time: 04:00

Sign/Stamp. SIGN/STAMP

Part 145 org. code: EASA APP No

Commander:

Torbjörn Bernhardsson Sign:

Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered


233444 4 876876876678 676876 7678687

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1.7 Operational acceptance

If a MEL expires and a MEL extension is approved by flight department open

a new log seq and enter “ref HIL#” in subject and “ref. Operational

acceptance” in the action field.






Anti- / De-Ice Info Mixture Starttime/HOT Action REF. OPERATIONAL ACCEPTANCE Type I Type II Other Type

Subject: REF HIL 060524-001 ATA/Mhrs

05 PERMISSION NUMBER 2006-06-03 BÖ01

CAPTAIN AUTO THROTTLE OFF LIGHT IS U/S MEL TIME OVERRUN GRANTED

BY BJÖRN ÖGREN. NEW DUE DATE 13JUN06


Date:

24MAY06 Time:

04:00 Sign/Stamp.


Commander:

BO Ek Sign: Certifies that the work specified except as otherwise specified was carried out in



In the HIL reference list, fill out the approval number and insert the

operational acceptance in the tech log, close to hold item reference list.

ATL A/C reg:

SE- RDV

List no:




0 6 0 5 2 4 001 sign OPERATIONAL ACCEPTANCE P/N

2006-06-06BJ01 DUE 13JUN06

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1.8 Records of oil refilled

The fields for oil add shall always be filled out when PFI or/and MSC is

performed. If nothing is added, zero shall be entered.



3500kg 3375 Litres 3387Litres 6209 kg 6200 kg 0 0 0 0 0 0 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date

240506 Time


A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action:


LF556 CPH 08:45 ARN 09:55 002 2 4 0 5 0 6 SE-RDV RFOB Planned Uplift Actual Uplift. Actual Block Ind. Total Eng1 oil 2 Eng2 oil CSD1 oil CSD2 oil APU oil Hyd L/H Hyd R/H

3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date

240506

Time

08:30 Sign/Stamp.

PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action:

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1.9 Continue on next log sequence

If it’s not enough space for the remark or action text, enter “cont. On

seq#” in the end of subject field and “cont. From seq#” on the next log

seq.




Date

240506 Time


A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 06:55

Subject: ATA/Mhrs SE SEQ 002

REMARK


CONT . ON SEQ 002 Date: Time: Sign/Stamp. Part 145 org. code:

Commander:


SIGN Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered




3450kg 3563 Litres 3595Litres 6326 kg 6300 kg 2 1 1 0 1 2 0 PFI / Pre-Departure Check MEL Ref: Category: Due at:

Date

240506

Time

08:30 Sign/Stamp.

PIC A B C D

Anti- / De-Ice Info Mixture Starttime/HOT Action: Type I Type II Other Type 75/25 08:40

Subject: CONT FROM SEQ 001 ATA/Mhrs

ACTION

REMARK



Commander:


Sign Certifies that the work specified except as otherwise specified was carried out in accordance with Part-145 and in respect to that work the aircraft is considered


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1.10 Aircraft technical log

The picture above shows the choices of the menu that are available.

“Technical Log” maintains all the aircraft movements and the actions that

have been taken and registered in the aircrafts log. “Cabin Log” and

“Defects” have the same look as the technical log but are not used in the

same statistics and reports etc.

“HIL” opens a routine that shows all the remarks which have been sent to

HIL.

“Remarks” shows almost the same information as the “Technical Log” but with

the difference that you can choose to just look at the remarks, more

selections and search functions are also available.

“Next Due” shows which jobs etc. that have to be done on the aircraft in

short term. Repetitive jobs shows just once in the list (next due-date).

“Statistics & Reports” opens the window where you can choose “report” and

make selections to the report.

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1.11 Register “Paper Log”

Open the window “Flight Log” and choose aircraft from the list.

Flights and times are transferred automatically from “RM” to the logbook.

The flights are put in the list without “Seq. No”. Some information has to

be supplemented.

Open the flight by double click on the row with no “Seq. No”, the rows are

sorted in convert order so that the last flight added shows at the top of

the window.

Transfers are almost made in real time (within 10 minutes all flights that

are registered in “RM” are transferred to the logbook). Register number,

flight number, date, take off- and landing times and airports are

transferred. The information has to be supplemented with “Seq. No”,

refilled oil and fuel and if there is a remark in the log it has to be

registered. The remark shall also be closed either by responding or

transfer to HIL.

Only the flight are transferred from “RM”, if more than one remark is done

during flight it shall be added, a new “Pilot Remark” is created (More

about “Pilot Remark” further ahead). The same for remarks that are done by

ground personnel, a new “Maintenance Log” is created (more about that

further on).

FLOWCHART

Choose

aircraft

individual

from the

list.

State the first

and the last date

that you want in

your selection.

New Selection Update

When “sequence no” is

empty, it means that the

log is not entire

registered.



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1.12 Registration of NIL Sequence

The figure above shows the

layout of the window, fill out

sequence number fuel and oil

information (if no oil have

been refilled you have to

write 0 in the fields).

Click on the “NIL” button. The

window will now update and

save. Close the window.

FLOWCHART

1.13 REMARK

REGISTRATION

Follow the procedure mentioned

above but instead of clicking

the “NIL” button you should

write ATA in the field for

ATA. When you start writing, a

list will be shown and you can

pick appropriate ATA.

Fill out the remark and then

click the “SIGN” button. A

standardsign for the paperlog

will automatically be added

and the remark will be saved.

When the remark is saved it

can be transferred to HIL or otherwise be responded directly in the

“ACTION” field.

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1.13.1 Answer Remark

In the same time as the “SIGN” button is activated a signing is done of the

remark (in signing of “paperlogs”, a standardsign will be befallen). At the

same time you sign, the left side of the window will be closed and the

right side will be opened.

Before the sequence has been signed by the technician, the “OPEN” button is

still active and with this button the remark can be opened and changed.

To end the registration, fill out the “ACTION” field and click on the

“SIGN” button directly under the “ACTION” field.

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1.14 Transfer to HIL

When a remark shall be transferred

to HIL, click on the button marked

“HIL”, fill out contingent MEL

reference and decide what category

should be administered.

A due-date will be calculated as a

standard for every HIL, even if it´s

not a MEL. The date can be changed.

The program will present a standard

text in the “ACTION” field. If

needed, the text can be changed.

If materiel is missing, it can be

registered as an internal

requisition.

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1.15 Aircraft on ground

If remark causes AOG contact MCC and they will contact Norwegian.se OP if

remark causes time delay.

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1.16 Internal Requisition

In need of materiel the technician shall use the “Purchase Item-form” to

send an internal requisition to the store.

Fill out the information that is missing. A P/N that is not included in the

system can also be ordered, first pick the “Part no not known by system”

and then fill out all information about the P/N. Fill out quantity and, if

known, price and value.

On the Internal Requisition form it is an “I” button, this button is used

to open a window where messages between the technician and the purchaser

can be written. The information can be opened in both directions so that

the technician can be aware when he got an answer etc.

On the HIL list you can see the number of orders which are bound to a

specific HIL. From that row, on the list, the different order windows can

be opened. You can see if a purchase order has been sent and to whom, you

can also see if the materiel has arrived.

FLOWCHART

”Item no” will be

filled out

automatically.

State priority and

date when materiel

will be needed.

Aircraft ID, HIL

etc will be

automatically

filled out and

will then follow

the order via

purchase order to

arrival

registration.



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1.17 Arrival registration

If the request is for an AOG, confirm that Norwegian.se store have received

the request with a phone call.

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1.18 Extra “Pilot Remarks”

More than one remark can occur during a flight. These remarks have to be

registered manually. To do this, mark intended flight in list and right

click.

Select “Insert new Pilot remark”.

Registration, time and flight No will be

transferred automatically to new log.

State Seq. No and click the OK button.

ATL window will open and remark can be

registered.

When extra “Pilot remark” are registered

this way it will not affect the

calculation of flight time and number of

landings.

Respond of Remark, transfer to HIL etc

follows the same procedure as above.

FLOWCHART

Menu alternative one, two

and the last one require

special authority. ”Insert

new Pilot Remark” and

“Create Maintenance log”

are always available.



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1.19 Maintenance Log

In connection with overhaul of A/C etc

one or several “Maintenance Log” will be

created. This “Maintenance Log” has to

be registered manually, the same way as

extra “Pilot Remark” (as above).

Registration, date and “MAINT” are

transferred automatically. Fill out

time, airport (3 letter-code) and the

new “Seq. No”.

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1.20 Action

Work is accomplished by maintenance organisation.

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1.21 Performed action report

When an action is performed, the maintenance organisation has to report in

the maintenance system as follows.

When a “Maintenance log” has been created, certain jobs can be reported via

the “routine”.

“From HIL” are used when closing a HIL (Remove from HIL). Create a

Maintenance Log (as shown above) and fill out remark. Double click on “From

HIL”. A window with current HIL items are shown (see next page).

Choose from the list, by clicking on it, which HIL you like to close. Fill

out the Action field and click on “save”.

Logbook, HIL list etc are automatically updated.

If a component has been replaced, this shall be registered later on via the

component routine.



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1-25

The “MSC” button automatically registers “next” MSC that shall be

performed.

The “W/O” button activates the routine used for register a performed Work

order. This routine creates a note in the system that shows that the work

is done. Final registration shall be performed at later occasion. “History”

is created when final registration is performed.

Finish by clicking on the “SIGN” button.

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1.22 Changes and complements

Changes and complements of registration in the ATL routine are performed

via other routines.

Component change, final registration of a W/O and registration of completed

job or Work Pack are registered via the “Remark” routine.

Choose current remark from the list. Right click and choose “Edit Remark”.

A Remark window will open. In the example shown above, a closed HIL is

shown.

The Remark field and the Action field can be changed/updated. Information

on the tags can be changed via routines on the menu.



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Click on the tools icon to open the menu (as shown above).

“Transfer to HIL”, “Remove from HIL” and “MSC” are performed on the same

way as the routines explained earlier.

“Task Card”, “Work Pack” and “Work Order” have another routine than in the

ATL window. A Work Order registered as performed via the ATL routine has to

be complemented with registration here. All cards connected with the W/O

are briefed.

Single Task Card or Work Pack performed can only be registered via this

routine.

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1.23 Job report

The list shows the most urgent jobs. Choose by clicking on “SELECT”.

If the selected job contains a “connected card” (a Work Order or a Work

Pack) additional information are shown.

Information about time etc is automatically imported from the logbook.

When a job is performed it will disappear from the list and a row is added

to the remark window.

The Action field is automatically updated and so is “history”. The next

time the job has to be performed, is calculated.

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1.24 Change information in a HIL

Information according to a HIL or a MEL cannot be changed in the “Remarks”

window. Open “change-routine” by choosing “Edit HIL/MEL information” from

the menu.

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Part 2 Work order

procedures

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2-1

Part 2 Work order procedures

This is a guidance material for the Norwegian.se Work Order Procedure.

Due List

WO

No

TC

Component change

Form

Arrival registration

Yes

PDF

Print Mail

Action

WO

& Serviceable Tag control

Ok

Registration

Deferred Maintenance

Signature / Stamp 0

No No

Yes


Part 2 Work order

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2.1 Due-List

Checks / inspections and component changes (hard time) are to be found in

the Due-List.

In the Due-List you will find, among others, a short description of the

operation, if it´s an AD, SB etc and estimated due-date.

When it is a negative time in the TTG column the due-date has passed and

the operation will be placed in top of the list. The explanation is that

either has the operation been overreached or intentionally left to later

maintenance, if it´s okay due to regulations.

Smaller routine jobs shall be ordered from the maintenance organisation at

last one week before duedate.

A-checks shall be planned and booked at maintenance organisation at last 3

weeks before the check.

C-checks are lambasted by the Planning Manager and the Production Manager.

The Production Manager then books a slot at the maintenance organisation.

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2.2 Form

When a component change appears on the Due-List the Planning Manager fills

out a form that includes which aircraft the component belongs to, which

P/N, quantity and time of date when the component has to be in the store.

When the form is filled out the Planning Manager sends it to the store.

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2.3 Arrival registration

When due date, for the component change, approaches on the Due-List the

Planning Manager should contact the store and verify that the ordered

component has arrived.

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2.4 W/O

If checks / inspections or component changes have to be performed the

Planning Manager creates a Work Order.

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2.4.1 Maintenance Planning/Work order

A Work Order can be created in three ways; from “Precompiled Due-List”, the

graphical planning module or directly from the W/O module.

A W/O normally contains of a “head” and a couple of items which are engaged

to the order. A W/O item can be a T/C and/or a manually created item. A W/O

can also contain only a “head”.

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2.4.2 Create a W/O from Due-List

Open the “PRECOMPILED DUE-LIST”

It can be handy choosing not to see the items which are already planned in

a W/O. In that case it is easier to see what have to be done next.

Open the menu by marking

the row (click on one of

the cells) and then right

click on the row.

Open “settings and selections”. Now you

can make some different settings, for

instance to hide W/O items, that means

items that already have been planned on

a W/O. The list which is used for

settings is hidden by clicking the icon

again.


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From “Due-List” a new W/O can be created. Items on the “Due-List” can also

be added to an existing W/O.

When you choose “Create new Work Order” from the menu a routine for

creating a W/O will be started.

A new W/O will automatically be assigned a W/O number, this will happen the

first time the W/O is saved. Normally it will be given an identity as a

planning item, that means the W/O will be visible on the Due-list. You can,

by clicking the button “Exclude from due-list”, shut down this function.

Next time opening the W/O, you will be told whether it is shown as a

planning item or not.

Fill out all the information and click on the button “save” (fields with a

three spots button is connected to steering tables and/or get information

from other fields). When you for instance connect aircraft registration to

a W/O, all the information about the aircraft will automatically be filled

out.

When the registration is done, a new W/O item will automatically be created

from the information on the Due-list. The information will be shown on the

screen.


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When the row is added, two more “standard” rows will be added

automatically.

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2.4.2.1 Add items to a existing W/O

When you choose “Add Items to Work Order”, a window with present W/O

connected to the aircraft will be shown. Choose W/O by double click on the

row with desired W/O.

The window with W/O items will be shown again. Changes in this window can

be done before it is saved, but also it´s easy to open the window later and

make changes.

To handle/change a W/O etc, open the main “WORK ORDER” window.

Many settings can be done, for instance just to show opened W/O for an

aircraft.


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The window is divided in two parts, the upper list is all the W/Os that

agrees with the selection criterion stated, the lower list shows the items

connected to the W/O marked in the upper list. A menu can be opened in both

the upper and lower part of the window. The menu is activated by a right

click on the mouse. The small pointer to the left shows which of the rows

are active when you open the menu. If you, for instance, choose “Edit” from

the menu, the W/O in the active row will be opened.

Some of the alternatives in the menu require special authorization. If the

user choose an alternative but miss the authorization, a failure message

will be shown.

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2.4.3 Manually created Work Order

From the W/O window a manually W/O can be created. On the tool list in the

upper part of the window it is an icon named “New” (empty paper). Click

this icon to activate the routine.

When the “head” is filled out and saved, no item is created automatically.

New W/O is added in the upper half of the window. Click on the new row and

the lower half will be shown empty.

You can now add new items in the lower half of the window by using the icon

“New” on the lower tool list.

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2.4.3.1 Sort Items on a W/O

The sort function sorts out marked rows.

First mark the rows that will be sorted (don´t mark the last two rows with

automatically created items) and then click on the icon “Sort”. Sorting

will be done on the second column. If you want to create an own sorting,

you can open each item and add index manually. If you have an item that you

want to have in top, then put index “1” on the item and don´t include it in

the sorting.

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2.5 T/C

If Task Card doesn’t already exist create a new one.

Connect one or more Task Cards to the Work Order (one Task Card for each

job that has to be performed).

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2.6 Print

Checks are always printed. This is done by the Planning Manager. The

printed copy/copies are delivered personally by either the planning- or the

production manager to MCC along with the Task Card/s.

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2.7 PDF

Service Bulletins (SB) and Airworthiness Directives (AD) can be exported to

PDF and sent by e-mail to maintenance organisation. To ensure redundancy

one extra copy are sent to the Engineering Manager.

Maintenance organisation prints the received PDF and when the work is done

they will sign the printed copy.

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2.8 Action


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2.9 W/O & Serviceable tag control

When maintenance organisation is ready with the Work Order the Planning

Manager or the Production Manager picks up the Work Order, Task Cards, QAR

Cards, Log Sequences and in case of a component change also a serviceable

tag at maintenance organisation.

The Planning Manager controls the Work Order, Task Cards and serviceable

tag to make sure they are signed and stamped like the example follows. The

Work Order shall be available, signed and stamped, at last 24 hours after

work accomplished.


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2.10 Deferred Maintenance

If the Work Order, of some reason, couldn’t be performed and are to be

found in MEL the Planning Manager creates a new Task Card (if there is no

existing TC for that item) or uses the current Task Card and connect this

with a new Work Order or changes the date on the existing Work Order.

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2.11 Signature Missing

If the Work Order is missing the signature or/and the stamp the Work Order

has to be delivered back to maintenance organisation. It´s possible to scan

the Work Order and send the copy via e-mail.

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2.12 Registration

If the Work Order is authorised it shall be stored in the archive. The

Planning Manager also has to register the Work Order as completed in EOM.

Control of a Serviceable Tag:

The Serviceable Tag contains information about a component that has been

taken out of or been installed into the aircraft. The Planning Manager

controls if the P/N and S/N are correct. Then the Planning Manager

registers the component change in EOM.

It´s important to control EASA Form 1 for a new component.

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Part 3 Spare parts procedures

This is a guidance material for the Norwegian.se spare parts procedure.

Request

AOG / MEL

Action

Material

Store

No

Loan HIL Yes

No

Yes



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3.1 Requesting spares from line station

3.1.1 Rotables

Rotables components shall be requested from Norwegian.se store using

Norwegian.se Request form. Send the request on E-mail to Norwegian.se

store. If the request is for an AOG, confirm that Norwegian.se store have

received the request with a phone call.

Norwegian.se spare request form: Enter all applicable data (date, time,

station, request number, part number, description, IPC ref. quantity,

priority level, date and time required, a/c reg. HIL number, shipment

location, nature of the defect, person that has ordered the spares) and E-

mail the request to Norwegian.se store.

3.1.2 Consumables

Consumables preferable purchased local if there are available. If not,

request the part from Norwegian.se store using Norwegian.se request form.

If the component is loaned from another company, notify that in the HIL-

list.

3.1.3 Action


3.2 Parts removed from aircrafts

All components removed from Norwegian.se aircraft shall be sent to

Norwegian.se store at ARN.

3.3 Maintenance records procedures

3.3.1 White log original copy

Fax a copy of the white original when the three log sequences are

completed.

Only for aircraft based in OSL a CPH, Remove the white original from the

log book when the three log sequences are completed. Fax a copy to

Norwegian.se Technical office. Send the original by mail two times each

week (Mondays and Thursdays) to Norwegian.se Technical office.

3.3.2 EASA form 1 and part tags

After installation of a component, fill out the component tag. And fax a

copy of the component tag and the EASA Form 1 to Norwegian.se Technical

Office and attach the tag and Form 1 to the removed component. The tag and

the FORM 1 will be picked up by Norwegian.se store and forward to

Norwegian.se Technical Office.

3.3.3 Engine Trend Monitoring Forms

Fax Engine Trend Monitoring Forms to Norwegian.se Technical Office after

each flight where the crew have filled out the form.



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Part 4 Communication procedures

Norwegian.se OP shall always be informed about technical delays or expected

technical delays as soon as possible, primary by phone. If OP is not

staffed, use Maintavi or E-mail.

Priority Line Coordinator will be supporting line stations in technical

issues and main contact for coordinating spares. Priority Line Coordinator

has 24 hour service.

Maintavi shall be sent to Norwegian.se OP when there has been a technical

delay (all technical delays) or when an aircraft have been released IAW

MEL.

4.1 Shipping procedures

Norwegian.se store is responsible to send requested spare to the line

stations and store will send a proforma invoice to appointed contact at the

station that requires the part.

Components removed from Norwegian.se aircraft shall be sent to Norwegian.se

store at ARN.



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4.2 Contact information and shipping addresses

4.2.1 Norwegian.se

Technical department

Fax +46 8 585 544 47

Mail Address

Nordic Airlink Holding AB

Box 242

S-190 47 Stockholm

Sweden

Norwegian.se OP

Phone: +46 8 585 544 90

Fax: +46 8 585 544 99

E-mail: [email protected]

SITA: ARNOPLF

Norwegian.se Store

Shipment address for spare parts for stock and contact information

Send the proforma invoice to Norwegian.se store

Fax: +46 8 593 600 99

Phone: +46 70 388 01 44


Shipping Address

Norwegian.se Store

c/o Priority Aero Maintenance AB

Hangar 5

Apron J

S-190 45 Stockholm – Arlanda

Sweden

4.2.2 Priority Aero Maintenance

Priority Line Coordinator

Phone +46 7 020 930 23

Fax


4.2.3 Jet Pack

mailto:[email protected]





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4.2.4 SAS Technical Services

STS OSL

Tech. Coordinator Foreign Airlines

Jan Andersen


Phone: +47 648 189 64

Mobile: +47 957 189 64

Fax: +47 648 171 46

SITA: OSLTVSK

S/E on duty 24 hrs

Phone: +47 648 171 70/+47 648 17 161

Mobile: +47 957 151 26

Fax: +47 648 171 46

SITA: OSLTMSK

Quick Service Desk (Spare Parts)

Phone: +47 648 168 47

SITA: OSLJGSK

Shipments address for spare parts and contact information.

Normal shipment of spares, send proforma invoice to B8 send a copy

to hangar gate and contact B8.

For AOG shipment send proforma to hangar gate and a copy to B8 and

contact hangar gate.

SAS Hangar Gate

Phone +47 648 168 47

Fax +47 648 170 10

SITA: OSLJGSK

E-mail: mailto:[email protected]

B8

Phone +47 648 166 35

Mobile+47 957 150 85

Fax +47 648 171 46

SITA OSLTVSK (Attn B8)

E-mail : mailto:[email protected]

Shipment address

SAS Technical base

Henrik Ibsens vei

2061 Gardemoen

Norway






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STS CPH

Duty Manager CPHTS

Phone: +45 3232 2511

Fax: +45 3232 7611

SITA CPHTSSK

E-mail [email protected]

Line Maintenance Office

Phone +45 3232 4361

Fax +45 3232 4168

SITA CPHTVSK


VHF 131.450

Troubleshooting CPHTS_Z

Phone +45 3232 3441

Fax +45 3232 7611


SAS Component AOG Team

Phone +45 3232 4912

Fax +45 3232 5825

SITA: CPHJNSK


Shipment address and contact information for urgent and AOG spares

to CPH.

Fax proforma invoice to AOG team and “cc” Duty Manager all

communication.

Phone +47 3232 3867

Fax +47 3232 5504


Shipment Address

ATT: Dutymanager CPHTS

SAS Component A/S

CPHJL

Global Distrubution Center

Kystevejen 18

2770 Kastrup

Denmark

Shipment address for spare parts for stock and contact information

Send proforma invoice to Leif Herdrup

Phone +45 3232 4370

Fax: +45 32327257


Shipment address

Norwegian.se

c/o Scandinavian Airline System

STS Line Maintenance

Dept. CPHTS-B, Gate 30

P.O. Box 150

Copenhagen, Denmark 2770







Documents

Development of a Technical Procedure Manual for Norwegian