View
1
Download
0
Category
Preview:
Citation preview
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross
Sample Member CommunicationsLast updated: December 14, 2017
Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross
Table of Contents
Debit Card Carrier and Welcome Communication.....................................................................................................
Text Message Alerts.....................................................................................................................................................
System Generated Alerts.............................................................................................................................................
Account Balance Alert (HSA, FSA, FSL, HRA, HIP).................................................................................6
Manual Claim Entered Alert (ALL PLANS)................................................................................................7
Card Lost or Stolen Alert (HSA)................................................................................................................8
Direct Deposit Change Alert (ALL PLANS)...............................................................................................9
Account Balance Statement Alert (ALL PLANS).....................................................................................10
Reimbursement Processed Alert (ALL PLANS)......................................................................................11
Deposit Received Alert (HSA)................................................................................................................. 12
IRS Grace Period Reminder Alert (FSA, DCA)........................................................................................13
Run Out Date Reminder Alert (FSA, FSL, HRA, DCA, HIP)....................................................................14
Year End Reminder Alert (FSA, FSL, DCA)............................................................................................15
HSA Online Statement Alert (HSA).........................................................................................................16
Claim Letters...............................................................................................................................................................
Denial Claim Notification.........................................................................................................................17
Ineligible.................................................................................................................................................. 18
Pending Claim (Auto Denied).................................................................................................................. 19
Pending Transaction............................................................................................................................... 20
PNC Bank HSA Statement..........................................................................................................................................
HSA Overview Flier.....................................................................................................................................................
FSA Overview Flier.....................................................................................................................................................
2
Debit Card Carrier and Welcome CommunicationFRONT
3
Debit Card Carrier and Welcome CommunicationBACK
4
Text Message Alerts
5
System Generated Alerts
Account Balance Alert (HSA, FSA, FSL, HRA, HIP)SUBJECT: IMPORTANT INFORMATION ABOUT YOUR HEALTH ACCOUNT
EMAIL PORTAL MESSAGE
6
Manual Claim Entered Alert (ALL PLANS)SUBJECT: WE GOT YOUR REQUEST
EMAIL PORTAL MESSAGE
7
Card Lost or Stolen Alert (HSA)SUBJECT: WE’VE CANCELED YOUR CARD
EMAIL PORTAL MESSAGE
8
Direct Deposit Change Alert (ALL PLANS)SUBJECT: YOUR DIRECT DEPOSIT INFORMATION HAS CHANGED
EMAIL PORTAL MESSAGE
9
Account Balance Statement Alert (ALL PLANS)SUBJECT: YOUR HEALTH SPENDING ACCOUNT STATEMENT IS AVAILABLE
EMAIL PORTAL MESSAGE
10
Reimbursement Processed Alert (ALL PLANS)SUBJECT: YOUR REIMBURSEMENT REQUEST IS APPROVED
EMAIL PORTAL MESSAGE
11
Deposit Received Alert (HSA)SUBJECT: A DEPOSIT HAS BEEN MADE INTO YOUR HEALTH SAVINGS ACCOUNT
EMAIL PORTAL MESSAGE
12
IRS Grace Period Reminder Alert (FSA, DCA)SUBJECT: USE YOUR MONEY BEFORE THE DEADLINE
EMAIL PORTAL MESSAGE
13
Run Out Date Reminder Alert (FSA, FSL, HRA, DCA, HIP)SUBJECT: USE YOUR MONEY BEFORE THE DEADLINE
EMAIL PORTAL MESSAGE
14
Year End Reminder Alert (FSA, FSL, DCA)SUBJECT: USE YOUR MONEY BEFORE THE PLAN YEAR ENDS
EMAIL PORTAL MESSAGE
15
HSA Online Statement Alert (HSA)SUBJECT: YOUR HEALTH SAVINGS ACCOUNT (HSA) STATEMENT IS AVAILABLE
EMAIL PORTAL MESSAGENo portal alert.
16
Claim LettersDenial Claim Notification
17
Claim LettersIneligible
18
Claim Letters Pending Claim (Auto Denied)
19
Claim LettersPending Transaction
20
PNC Bank HSA StatementPAGE 1
21
PNC Bank HSA StatementPAGE 2
22
HSA Overview Flier
23
FSA Overview Flier
24
Recommended