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Just Send Me the Numbers
Speaking to the
Corporate Culture
Copyright © 2015 HCMA 1
Jeffrey Funk, MDiv, BCCHealthcare Chaplains Ministry Association
http://www.prevent-it.ca/by-the-numbers
Language
2Copyright © 2015 HCMA
http://www.language-exchanges.org/
Words reflect experience
Copyright © 2015 HCMA 3
Language expresses what is important
Copyright © 2015 HCMA 4
Culture
5Copyright © 2015 HCMA
http://www.therapeuticcode.com/post/76970290358/geeks-adolescents-trapped-in-adult-bodies
Culture = sum of norms
+ influences language
Copyright © 2015 HCMA 6
Subcultures = dialects
(not “pure”)
Copyright © 2015 HCMA 7
Organizational Culture
8Copyright © 2015 HCMA
http://novalead.co/category/culture/
Large organizations have specific “cultures”
Copyright © 2015 HCMA 9
Have rules How people communicate How power is distributed How decisions are made How resources are allocated
Copyright © 2015 HCMA 10
Subcultures use different words
Copyright © 2015 HCMA 11
Healthcare Sub-Cultures
12Copyright © 2015 HCMA
http://ipep.arizona.edu/blog/advancement_healthcare_culture_through_interprofessional_education
Physicians Nurses Administrators Ancillary Staff Finance/Business Office Patient/Families Chaplains
Copyright © 2015 HCMA 13
Healthcare Cultural Functions
14Copyright © 2015 HCMA
http://tcpshome.com/pp.html
Physicians: diagnose, treat
Nursesassess, care, educate
Administratorsmanage, direct, lead
Copyright © 2015 HCMA 15
Ancillary Staff scan, culture, rehabilitate, dispense
Finance/Business Officeaccounting, budgeting, controlling
Patient/Familiestell, cry, withdraw, comply, complain
Chaplains listen, assess, counsel, pray
Copyright © 2015 HCMA 16
Healthcare Language
17Copyright © 2015 HCMA
http://blog.healthlanguage.com/the-critical-role-of-data-normalization-in-healthcare
Physicians: medical jargon
Nursesvital signs, medications
Administratorsgoals, regulations, mission, policies
Copyright © 2015 HCMA 18
Ancillary Staff treatment
Finance/Business Officedollars, time, productivity
Patient/Familiesfeelings
Chaplains Spiritual pain, meaning, hope
Copyright © 2015 HCMA 19
Culture of Chaplains
20Copyright © 2015 HCMA
http://www.creech.af.mil/news/story.asp?id=123352113
Reduce spiritual distress
Emphasize “presence”
Explore meaning
Engage patients to gain insight and find strength for spiritual healing
Ministry / Pastoral Care
Copyright © 2015 HCMA 21
Culture of Administration
22Copyright © 2015 HCMA
http://www.washingtonpost.com/blogs/wonkblog/wp/2015/01/16/cms-administrator-marilyn-tavenner-is-stepping-down/
Set mission and goals
Accountable to board, community and stockholders
Compliance with regulatory requirements
Monitor progress toward goals
Copyright © 2015 HCMA 23
Quality improvement
Take action, delegate
Obtain tangible results
Copyright © 2015 HCMA 24
Culture of Finance
25Copyright © 2015 HCMA
http://www.elforo.com/showthread.php?t=60623&page=9
Develop budget; allocate resources
Demand greater than supply
Assure fiduciary accountability
Monitor progress; make adjustments
Strive for maximum productivity
Copyright © 2015 HCMA 26
Language of Chaplains
27Copyright © 2015 HCMA
http://www.boston.com/news/health/articles/2009/08/31/more_patients_seeking_spiritual_guidance_from_chaplains/
Spiritual pain
Pastoral presence
Prayer
Sacraments, rituals
Spiritual care plan
Ministry
Copyright © 2015 HCMA 28
Language of Administrators
29Copyright © 2015 HCMA
http://www.lcsun-news.com/las_cruces-news/ci_24557887/new-mmc-ceo-aims-grow-hospital
Mission and vision
Goals and targets
Regulations, standards, policies and procedures
Benchmarks
Indicators
Copyright © 2015 HCMA 30
Language of Finance
31Copyright © 2015 HCMA
http://www.macmillandictionaryblog.com/the-language-of-finance
Budgets
Variances
Productivity
Costs, expenses (control and reduce)
Revenue (maintain and increase)
Ratios
Copyright © 2015 HCMA 32
Language of Conflict
33Copyright © 2015 HCMA
http://blog.jobzella.com/en/what-does-your-body-say-about-you-during-a-job-interview/
CHAPLAINPain
Presence
Prayer
Sacraments
Spiritual Care
Ministry
CEOMission
Vision
Goals
Regulations
Policies
Benchmarks
Indicators
34
CFOBudgets
Variances
Productivity
Costs
Revenue
Ratios
Copyright © 2015 HCMA
Bridging the Gap
35Copyright © 2015 HCMA
http://thegradstudentway.com/blog/?p=251
We’re foreigners in a host nation
Copyright © 2015 HCMA 36
http://www.theepochtimes.com/n2/opinion/foundations-boost-chinese-government-not-ngos-213260.html
Translate what we do into their language
Copyright © 2015 HCMA 37
http://www.thirdyearabroad.com/graduates/item/1239.html
“Unit of Service”
=
what we do
Copyright © 2015 HCMA 38
“Resources”
=
what we use to produce a Unit of Service
Copyright © 2015 HCMA 39
Productivity
40Copyright © 2015 HCMA
https://www.cms2cms.com/blog/boosting-productivity-wordpress/
How many resources to produce something?
Copyright © 2015 HCMA 41
Ratio
# client visits
# hours
Copyright © 2015 HCMA 42
Unit of Service =
client contacts
family counseling
bioethics consults
code blue
end of life care
grief follow upCopyright © 2015 HCMA 43
resources =
staff hours
(training, supplies)
Copyright © 2015 HCMA 44
Application
45Copyright © 2015 HCMA
https://mylordandmyblog.wordpress.com/tag/hospital-chaplain/
Set productivity goal:
Respond to all deaths
Copyright © 2015 HCMA 46
Collect data:
# of deaths
# of staff hours
Copyright © 2015 HCMA 47
Communicate Outcomes84 deaths … at 77 (91%)
97 hours … 1¼ hrs per visit avg
Ratio = .79 pt/hr
Copyright © 2015 HCMA 48
Policy and procedure compliance Mission fulfillment High family satisfaction Decreased staff stress Reduced litigation Increased attendance at grief
support group
Copyright © 2015 HCMA 49
Challenegs
50Copyright © 2015 HCMA
http://marutimirkar.blogspot.com/2014_10_01_archive.html
Variability
Balance
Priority
Copyright © 2015 HCMA 51
Benefits
52Copyright © 2015 HCMA
https://login.touricoholidays.com/benefits/
Validates Duties
Vision for Growth
Basis for Salary
Copyright © 2015 HCMA 53
Questions?
54Copyright © 2015 HCMA
http://wolberts.com/questions-about-monsanto-or-roundup/
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