Copyright © 2015 HCMA 1 Jeffrey Funk, MDiv, BCC Healthcare Chaplains Ministry Association

Just Send Me the Numbers

Speaking to the

Corporate Culture

Copyright © 2015 HCMA 1

Jeffrey Funk, MDiv, BCCHealthcare Chaplains Ministry Association

http://www.prevent-it.ca/by-the-numbers

http://prevent-it.ca/wp-content/uploads/2011/10/numbers.jpg

Language

2Copyright © 2015 HCMA

http://www.language-exchanges.org/

Words reflect experience


Language expresses what is important


Culture


http://www.therapeuticcode.com/post/76970290358/geeks-adolescents-trapped-in-adult-bodies

Culture = sum of norms

+ influences language


Subcultures = dialects

(not “pure”)


Organizational Culture


http://novalead.co/category/culture/

Large organizations have specific “cultures”


Have rules How people communicate How power is distributed How decisions are made How resources are allocated


Subcultures use different words


Healthcare Sub-Cultures


http://ipep.arizona.edu/blog/advancement_healthcare_culture_through_interprofessional_education

Physicians Nurses Administrators Ancillary Staff Finance/Business Office Patient/Families Chaplains


Healthcare Cultural Functions


http://tcpshome.com/pp.html

Physicians: diagnose, treat

Nursesassess, care, educate

Administratorsmanage, direct, lead


Ancillary Staff scan, culture, rehabilitate, dispense

Finance/Business Officeaccounting, budgeting, controlling

Patient/Familiestell, cry, withdraw, comply, complain

Chaplains listen, assess, counsel, pray


Healthcare Language


http://blog.healthlanguage.com/the-critical-role-of-data-normalization-in-healthcare

Physicians: medical jargon

Nursesvital signs, medications

Administratorsgoals, regulations, mission, policies


Ancillary Staff treatment

Finance/Business Officedollars, time, productivity

Patient/Familiesfeelings

Chaplains Spiritual pain, meaning, hope


Culture of Chaplains


http://www.creech.af.mil/news/story.asp?id=123352113

Reduce spiritual distress

Emphasize “presence”

Explore meaning

Engage patients to gain insight and find strength for spiritual healing

Ministry / Pastoral Care


Culture of Administration


http://www.washingtonpost.com/blogs/wonkblog/wp/2015/01/16/cms-administrator-marilyn-tavenner-is-stepping-down/

Set mission and goals

Accountable to board, community and stockholders

Compliance with regulatory requirements

Monitor progress toward goals


Quality improvement

Take action, delegate

Obtain tangible results


Culture of Finance


http://www.elforo.com/showthread.php?t=60623&page=9

Develop budget; allocate resources

Demand greater than supply

Assure fiduciary accountability

Monitor progress; make adjustments

Strive for maximum productivity


Language of Chaplains


http://www.boston.com/news/health/articles/2009/08/31/more_patients_seeking_spiritual_guidance_from_chaplains/

Spiritual pain

Pastoral presence

Prayer

Sacraments, rituals

Spiritual care plan

Ministry


Language of Administrators


http://www.lcsun-news.com/las_cruces-news/ci_24557887/new-mmc-ceo-aims-grow-hospital

http://www.lcsun-news.com/portlet/article/html/imageDisplay.jsp?contentItemRelationshipId=5554312

Mission and vision

Goals and targets

Regulations, standards, policies and procedures

Benchmarks

Indicators


Language of Finance


http://www.macmillandictionaryblog.com/the-language-of-finance

http://www.macmillandictionaryblog.com/wp-content/uploads/2011/05/qfinance-march-2010-wordle1.jpg

Budgets

Variances

Productivity

Costs, expenses (control and reduce)

Revenue (maintain and increase)

Ratios


Language of Conflict


http://blog.jobzella.com/en/what-does-your-body-say-about-you-during-a-job-interview/

CHAPLAINPain

Presence

Prayer

Sacraments

Spiritual Care

Ministry

CEOMission

Vision

Goals

Regulations

Policies

Benchmarks

Indicators

34

CFOBudgets

Variances

Productivity

Costs

Revenue

Ratios

Copyright © 2015 HCMA

Bridging the Gap


http://thegradstudentway.com/blog/?p=251

http://thegradstudentway.com/blog/wp-content/uploads/2012/09/gap.jpg

We’re foreigners in a host nation


http://www.theepochtimes.com/n2/opinion/foundations-boost-chinese-government-not-ngos-213260.html

http://www.theepochtimes.com/n2/images/stories/large/2012/03/31/136066927+china+protest.jpg

Translate what we do into their language


http://www.thirdyearabroad.com/graduates/item/1239.html

“Unit of Service”

=

what we do


“Resources”

=

what we use to produce a Unit of Service


Productivity


https://www.cms2cms.com/blog/boosting-productivity-wordpress/

How many resources to produce something?


Ratio

# client visits

# hours


Unit of Service =

client contacts

family counseling

bioethics consults

code blue

end of life care

grief follow upCopyright © 2015 HCMA 43

resources =

staff hours

(training, supplies)


Application


https://mylordandmyblog.wordpress.com/tag/hospital-chaplain/

Set productivity goal:

Respond to all deaths


Collect data:

# of deaths

# of staff hours


Communicate Outcomes84 deaths … at 77 (91%)

97 hours … 1¼ hrs per visit avg

Ratio = .79 pt/hr


Policy and procedure compliance Mission fulfillment High family satisfaction Decreased staff stress Reduced litigation Increased attendance at grief

support group


Challenegs


http://marutimirkar.blogspot.com/2014_10_01_archive.html

Variability

Balance

Priority


Benefits


https://login.touricoholidays.com/benefits/

Validates Duties

Vision for Growth

Basis for Salary


Questions?


http://wolberts.com/questions-about-monsanto-or-roundup/

Documents

Copyright © 2015 HCMA 1 Jeffrey Funk, MDiv, BCC Healthcare Chaplains Ministry Association