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Community & Cultural Services TeamStaff Engagement Events
November 2011
Slide 2
The vision
The Neighbourhood Services Directorate is committed to developing, delivering and commissioning high quality services that best meet the needs of Manchester residents in the most cost effective, efficient and
responsive manner.
Through effective consultation and communication, working with members and partners, we will empower Manchester residents to play an active role
in shaping their future, supporting and contributing to sustainable neighbourhoods.
Within the Directorate we are focussed on improving capacity across all services to enable an effective, comprehensive, coordinated and most
importantly localised response to issues that impact on the quality of our neighbourhoods.’
Slide 3
Reminder of NS Transformation
Slide 3
• Financial pressure £35m saving from £108m net budget
• 46% reduction in management, 25% reduction in staff
• Opportunity to deliver Neighbourhood Focus Strategy
• Current 23 services brought together into 3 service areas
• CCS at the heart of this transformation
Slide 4
• Started late in 2009 with initial work on challenges ahead and opportunity
• Early 2010 Target Operating Model agreed• September 2010 Blueprint signed off• Moved into detailed design – work has continued
and intensified• Staff Engagement undertaken throughout the
process• Due to move into transition phase November 2011
The journey we have been on
Slide 5
CCS Vision
Slide 5
• to create a consistent offer of community service – previously delivered by leisure, libraries and culture
• a more integrated approach to community delivery and more relevant to each neighbourhood
• tailored community hubs for the specific needs and requirements of the neighbourhood
• easily accessible and inclusive
• providing enrichment opportunities and front office access to council services
• providing access to activities, information and advice with the added potential for customer self service
• reducing dependency and therefore costs
Slide 6
How this will be achieved
Slide 6
• rationalising buildings with invest-to-save opportunities
• improving locations that bring together services
• combining management and staffing structures - 5 strategic regeneration areas
• removing duplication and delayering
• joining up provision between directorates - Youth and Play
• moving to an increased enabling role
• reducing spend on items that contribute the least to delivering outcomes for residents
• Making use of appropriate and new technologies
Benefits for Customers
• Integrated access to a range of Council services
through CCS facilities and community venues
• Proposed changes and associated efficiencies
protect the service from further cuts.
• Employees will better understand customers
requirements at a local level
• Further enables communities to have their own
identities and individuals to have a voice.
• Building on good practice and sharing experience
i.e. Friends Groups
Slide 8
Benefits for Staff• Developmental opportunities will be available for
staff to gain skills in new areas
• Knowledge and experience of staff will be transferred across services
• Staff within the new generic roles will have more variety within their new roles
• Broadens knowledge and expertise beyond current area of responsibility
• Flexible approach to delivery
SRF Areas• A key element of the
future service is the
delivery of local services
• To support this the basis
for organising services
has been defined as the
five SRF areas
• These have been further
divided into 13 localities
and the city centre.
• Key roles in strategic arms now in post
• Area Managers recruited for N, C and S
• Recruitment for Wythenshawe and East Area
Managers to be finalised by end November
2011
• Neighbourhood Managers recruited for all Areas
• Decisions for all phase 5 posts including the
Delivery Assistants to be communicated to staff
by mid November 2011
Recruitment Progress to date
Slide 11 Slide 11Neighbourhood Services
Transformation
CCS Structure
Libraries & Archives Strategic Lead
Neil MacInnes
Head of CCS Eamonn O’Rourke
Sports Strategic LeadNeil Fairlamb
Cultural Strategic Lead
Fran Toms
Area Manager(x5)
Graham Herstell, Eunice Long, Mick Regan (2x
vacancies)
Slide 12
Culture Strategic Structure
Slide 12
Culture Strategic Lead
Fran Toms
Cultural Ambition Lead*
Team Leader Cultural Economy
S. Elderkin
CCS Structure – Culture
Project Officer
F. Buckley
Programme Officer
B. Evans
Team Leader Cultural
PartnershipJ. Johnston
Business Support
Officer Lvl 2 (Projects)
J. Core
Business Support Lead
Lvl 1R.Chillag
G9 G9/G10
SeniorProject Manager
D. WhittingtonG10
G7 G7 G9
G5
G4
Business Support Officer
Lvl 2 (Programmes)
R. Williams G3
* Work in progress – grade to be confirmed after JE
Slide 13
Library, Information and Archives Structure
Key
External Funded
Generic Role
Archives + ManagerK.Bolton G9
Delivery Officer
X 4
Heritage Access
ManagerX1
P.Collins
Archive Officer2.6
S.Hobbs, A.lees
1 x vacancy
General Assistant
x0.71P.Minchella
Conservation Officer
X1N.Rayner
G6 G6
G5
G2
G7
Delivery Assistant
x8G3
Heritage Collection Manager
X1D.Govier
G7
Service DevelopmentCo-ordinator
F.Bashir
Resource AssistantX 2.5
A.Brown, V.Quigley, L.Graves
Libraries & Archives Strategic Lead
Neil MacInnes
Central Library Customer Service
ManagerD.Green G8
Neighbourhood Delivery Officersx 9.5
Neighbourhood Delivery Assistantsx 28
G3
City wide Services Manager
J. Sharp / J.McKelveyG10
CCS Structure - Libraries Strategy
G3
Service Development
OfficerL.Tempest
G7
Prison Services LibrarianJ.Stevens
G7
Library Information
OfficerD.Boyd G5
Macmillan Project
ManagerP.Doran
Community Outreach Workers
x 1.6Clare Moran1 x vacancy
Library Information Assistant
x 0.3R.Whitehead
G8
G6G3
Service DevelopmentManager
M.Clarkson / C.Pridgeon G8
Service Development Co-ordinator
x 2J.Splaine, T.Harrison
Resource Officerx 3
E.Edwards, E.Turner, E.Gent
O.5 x vacancyG5
G6
G6
G5
Facilities Officerx 3
M.Joyce, J.Power, D.Woodcock
G5
Facilities Assistant
x 7G.Bishop,
D.Chambers, J.Cowen, P.Mellor, J.Turner,
H.Walters, C.Kelly
G3
Facilities Driver
x 4P.Carroll,
P.Henstock, M.Lineham,
S.Ward
G4
Principal Facilities OfficerN.Lee
Libraries Facilities Manager
P.Thompson
G7
G9
Service Development Officer
x 2D.Middleton, D.Rawcliffe G7
Service Development Co-ordinator
x 2S.Lawson, R.Edwards
G6
Archives + ManagerK.Bolton G9
Service Development
ManagerJ.Ebbs G8
Service Development
ManagerJ.Shadbolt G8
Time to ReadCo-ordinatorJ.Mathieson G8
Engagement Officer
G5
Engagement Officer
G5
Central Library Transformation
ManagerP.Wright G9
Project Officer (IAG)
B.ShepardG6
EngagementOfficer
G5
Business Support Officer
Lv1 1 (Facilities)V.Brown G3
Service Development Officer
S.Wild / A.BassirianG7
Neighbourhood Delivery
AssistantG3
LIA: Driverx 3
G4
Slide 14
Sport Strategic StructureSport Strategic
LeadNeil Fairlamb
Principal Events Manager Y.Abbass
G9
Events ManagerX3
J.Williams, A.Dunn,
C.Fitzgerald
G7
Business Development Manager
X2
D.Boothroyd, J.Kendal
G8
Principal Education Manager Vacant G9
Manchester Sport & Leisure Trust
The Velodrome
Trust
Platt Lane JVC
The Forum Trust
Schools Development
ManagerA.Thompson
Volunteer Development
OfficerC.AbelG7
G6
Swim Co-ordinator
L.Rice
Swim Co-ordinatorD.Hennessey
Aquatics Instructor
X3D.Kelly,
S.Tarmsarei, L.Hadfield, F.Leighton
Swim Instructor
(Term Only)X3
I.Tarmsarei, N.BarberVacant
G4
Head of Sports Development
Lee Preston
Sports Development
ManagerP.Clarke
Sports Development
ManagerJ. Jones
Sports Development
ManagerL. Belcher
Sports Development
ManagerL.Johnson
Sports Development
ManagerN. Boothroyd
Sports Development
Officer J.Alderson
Rugby LeagueOutsourced
Sport Programmes
Sports Development OfficerX 3.5
K.Holland, L.Turner, P.Hulme, D.Ashton
DisbilityOutsourced
Sport Programme
Sports Development Officer
X 3D.Kevan,
C.Richardson, L.Kinrade
Gym & TaeOutsourced Sport
Programme
Football, Hockey & Lacross
Outsourced Sport
Programme
NetballOutsourced
Sport Programme
G10
G8 G8
G6 G6
G8 G8
G6
G8
Key
External Funded (Part or Whole)External Programme
G5 G5
G6
Sports Development
Officer(School Swim)
J.Alderson
G3
G6
CCS Structure – Sport Strategy
Head Rugby Coach X3
J.Cammiss, S.Williams, Vacant
G6
Head of Aquatic CoachingM. Rose
Swimming & Waterpolo
Outsourced Sport
Programme
Sports Development
OfficerK.WilliamsG6
G9
Business Support
Officer – Lvl 1(sport)S.Chike
G3
Business Support Officer Lvl 1
(sport)J.Smith
G3
Eastlands Estate Team
ManagerG.Crate
Assistant Estate
ManagerM.Kelly
G11
G8
Head Basketball Coach x 0.5J.CarnegieG6
Slide 15
Neighbourhood Structure
Area ManagerMick Regan
Neighbourhood Manager x 3D.Ludlam, D.Conroy,
H.Blagbrough / E.McCarten
Strategic Health Manager J.Herring
Health Activity Development
ManagerA.Keating
Health Systems &
Performance ManagerJ.Holmes
Health Social Marketing Manager
Health Activity Development
ManagerS.Lydon
Head Exercise Specialist
x 2R.Pilling, J.McLean
Community Development
Activator
Community Development
Activator x 3
Community Development
OfficeM.Seycell
Community Development
Activatorx 2
Engagement Officer x 2
Delivery OfficerX 6
Delivery AssistantX 18.59
G9
G7
G7
G7 G7 G7
G6 G5 G6 G5 G5
G8
G5 G5
G3
Generic Role
Central CCS Structure – (Health & Wellbeing)
Health Activity Development
ManagerA.MatthewsG7
South & Wythenshawe CCS Structure – (Recreational Open Space)
Area ManagerEunice Long
Wythenshawe Neighbourhood Manager x 3
i.Hopkinson, L.Sutton, S.West
Delivery OfficerX 6
Delivery AssistantX 16.79
G8
G5
G3
Engagement Officer
X 3
Chief WardenS.Marshall
Estate Supervisor
Estate Team Wardensx 4
D.Harrison, J.Harten, A.Lee, A.Lee
Delivery Officer
G5
G7
G7
G5
G4
G5
Delivery Assistant
G3
North CCS Structure – (Heaton Park)
Area ManagerGraham Herstall
Neighbourhood Manager x 3
L.Cunningham, G.Wightman, P.Clarke
Delivery OfficerX 7
Delivery AssistantX 18.32
G8
G5
G3
Engagement Officer
X 3G5
North City Library
ManagerT.Clive G6
General Manager
(Heaton ParkK.Warren G9
Delivery Officerx 3
Delivery Assistant
x 7
G5
G3
Engagement Officer
G5
Assistant Park Managerx 2
W.Eastwood, P.ReeceG6
Neighbourhood Manager x 3M.Goulding,
S.Downey, K.Nutall
Delivery OfficerX 9
Delivery AssistantX 17.18
G8
G5
G3
Engagement Officer
X 2G5
Area ManagerMick Regan
Youth Inclusion Manager
A.Lindsay
Youth Inclusion Officer
P.BarberG6
G9
Youth Transition Manager
Placementx 5 G8
East CCS Structure – (Youth)
External Funded
Mainstream
Key
Reach Out Placement
South Neighbourhood Manager x 3
Y.O’Malley, K.Ward, S.Moores
Delivery OfficerX 13
Delivery AssistantX 30.62
G8
G5
G3
Engagement Officer
X 4G5
Allotment ManagerK.Wilson
G7
Slide 16
CCS Area Structure
Slide 16
Eamonn O’Rourke
Head of Community & Cultural Services
Graham HerstellNorth Area Manager(Parks & Heaton Park
Theme)
Mick ReganCentral (& East) Area Manager
(Health & Youth Theme)
Eunice LongSouth Area (&Wyth) Manager (HR & Educ/
Volunteer Theme)
VacantEast Area Manager
VacantWythenshawe Area
Manager
Neighbourhood Manager x3
G.Wightman, L.Cunningham, P.Clarke
Neighbourhood Manager x3
D.Ludlam, D.Conroy, E.McCarten (Job Share)
Neighbourhood Manager x3
Y.O’Malley, K.Ward, S.Moores
Neighbourhood Manager x3
M.Goulding, S.Downey, K.Nutall
Neighbourhood Manager x3
I.Hopkinson, L.Sutton, S.West
Area Management
Delivery Officer x 7Engagement Officer x 3
Delivery Assistants x 18.32
Delivery Officer x 6Engagement Officer x 2
Delivery Assistants x18.59
Delivery Officer x13Engagement Officer x 4
Delivery Assistants x30.62
Delivery Officer x 9Engagement Officer x 2
Delivery Assistants x 17.18
Delivery Officer x6Engagement Officer x3
Delivery Assistants x16.79
Area management plus thematic responsibility
Slide 17
Timescales• Moving into transition now• Likely to last up to March 2012 with change to new
ways of working over time• Neighbourhood Managers moving into new office
arrangements • Initially these will be Mauldeth House, Hexagon
Tower, Alderman Downward House, NEM, • Various hot desking locations have been put in
place to support closer Neighbourhood working and links to Thematic delivery.
Slide 18
Key changes• Whole team focussed on SRF area• Create strong links to Strategic arms of CCS and
wider stakeholders ie RSL’s, GMP, Regeneration & NDT
• Good communication will be critical – managing expectations of members, residents and partners
• Whole team approach• Senior Management recognise the scale of the
change and that it will take time to deliver the required new ways of working
Slide 19
Thank You !
Any Questions ?
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