CMDB Autodiscovery and other fairy tales - · PDF file© noventum consulting GmbH CMDB...

CMDB Autodiscovery and other fairy tales

noventum day

7th of April 2009

Marc Buzina

Unit Manager

IT Service Management

1CMDB autodiscovery and other fairy tales

Your Storyteller

Marc Buzina

>11 years experience in IT service management

Process Improvement & Implementation Projects

CMDB Implementations

Unit Manager for noventum IT service management

CMDB autodiscovery and other fairy tales 2

A little process prince named

Configuration Management,

Once upon a time, there was …

He was very lonely and was not well

respected at the kings court.

and they lived happily ever after.

Do not end the story too fast…

The little process prince if now occupying the

throne of ITILien.

How on earth could that happen?

A host of knights have fought …

… a crusade for him.

Unfortunately, he was bewitched …

CMDB autodiscovery

and federation

The End?

The Goals of Configuration Management

Requirements

Overview of the

IT-Landscape

Logical composition

and connections

Connected to the

processes

Status/Environment

Responsibility

Service & SLA

Standards

Impact analysis

Details of the IT-

Landscape

Technical interfaces and

access

Just with own platform

Networksegments

…manually…

…manual Data…

Advantages of autodiscovery

Infrastructure data

current state – Gather actuals

historical – gather a history of configuration

changes

Supports the Technical- and Application

Management with technical details

Details

Overview?

Services?

Real CMDB!

Client

• Organizations (Client/Customer, Own, Suppliers, Partners, …)

• Teams

• Persons, Roles

Services

• Service Modules

• Service Interaction

Appli-cations

• Business Applications

• Business Modules

• Interfaces/Dependencies

Infra-structure

• Infrastructure Services

• Software

• Systems

Client

• Teams

• Persons, Roles

Services

• Service Modules

Applications

Infrastructure

• Software

• Systems

Real CMDB!

History

• Changes

• Baselines

• Logging

Actual

• Scanning

• Inventory

• Within changes

• Your service pipeline

• Within the design phase

Target

• Within changes

• From Transitions

Client

• Teams

• Persons, Roles

Services

• Service Modules

Applications

Infrastructure

• Software

• Systems

History

• Changes

• Baselines

• Logging

Actual

• Scanning

• Inventory

• Within changes

• Your service pipeline

• Within the design phase

Target

• Within changes

• From Transitions

Real CMDB!

Instance

ModelsAttributes

Relationships

Here comes the process

The process

Filter

decide

design

develop

release

ownership

dataentry &

provisioning

verification

quality

changes

Changes

Interfaces

CapacityMgmt.

AvailabilityMgmt.

Service Request

Financial Mgmt.

Service Portfolio

Service Catalog

SupplierMgmt.

Service Continuity

Information Security

Service Asset & Configuration Management

Change Mgmt.

Release & Deployment

Demand Mgmt.

Service Level Mgmt.

ServiceDesign

Service

ITIL®

ServiceStrategy

Service

Operation

Service

Design

Continual ServiceImprovement

ServiceTransition

Architecture

Procurement

Dos & Don„ts

focus on process

embed your process within

service design and

planning

evaluate tools

• realistically

• compare

• your criteria

think about the data‟s

Don‟t

focus on discovery

gather data disregarding

the costs

use tools to fix process

problems

underestimate the

complexity

“federate” blindly

Dos & Don„ts

focus on process

embed your process within

service design and

planning

evaluate tools

• realistically

• compare

• your criteria

think about the data‟s

Don‟t

focus on discovery

gather data disregarding

the costs

use tools to fix process

problems

underestimate the

complexity

“federate” blindly

youready for

Configuration

Management?

Discussion

noventum consulting GmbH

fon +49 (211) / 60 06 91 - 0Kaistraße 16

Unit Manager

IT Service Management

Marc Buzina

fax +49 (211) / 60 06 91 - 32

mobile +49 (163) 4 9302 - 84

marc.buzina@noventum.de

40221 Düsseldorf

Thank you!

Text, Layout & contents: noventum consulting. Images: photocase.com slide 4_Prince of wales' hall.Slide 5_Thron,slide 6_Ritter der Kokosnuss,slide 7_Crazy frog,slide 12_Zähne,slide

16_Leuna Raffinerie Panorama,slide 25_Crazy frog,slide 26_Geheimnis, noventum consulting | Seite 1,2 & 27, TSO | slide 3_Service Desivery Service-Support Process Model, slide

21_Service Transition_4.10 Typical Configuration Management activity model,IBM slides 13-15 & 17_IBM Redpaper IBM Tivoli Common Data Model: Guide to best practices

CMDB Autodiscovery and other fairy tales - · PDF file© noventum consulting GmbH CMDB...

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