CMDB Autodiscovery and other fairy tales - · PDF file© noventum consulting GmbH CMDB Autodiscovery and other fairy tales noventum day 7th of April 2009 Marc Buzina Unit Manager IT

© noventum consulting GmbH

CMDB Autodiscovery and other fairy tales

noventum day

7th of April 2009

Marc Buzina

Unit Manager

IT Service Management

1CMDB autodiscovery and other fairy tales


Your Storyteller

Marc Buzina

>11 years experience in IT service management

Process Improvement & Implementation Projects

CMDB Implementations

Unit Manager for noventum IT service management

CMDB autodiscovery and other fairy tales 2


A little process prince named

Configuration Management,

Once upon a time, there was …



He was very lonely and was not well

respected at the kings court.



and they lived happily ever after.

Do not end the story too fast…

The little process prince if now occupying the

throne of ITILien.



How on earth could that happen?

A host of knights have fought …

… a crusade for him.


© noventum consulting GmbH7CMDB autodiscovery and other fairy tales

Unfortunately, he was bewitched …

CMDB autodiscovery

and federation

© noventum consulting GmbH8CMDB autodiscovery and other fairy tales

The End?


The Goals of Configuration Management



The Goals of Configuration Management



Requirements

Overview of the

IT-Landscape

Logical composition

and connections

Connected to the

processes

Status/Environment

Responsibility

Service & SLA

Standards

Impact analysis

Details of the IT-

Landscape

Technical interfaces and

access

Just with own platform

Networksegments

…manually…

…manually…

…manually…

…manual Data…



Advantages of autodiscovery

Infrastructure data

current state – Gather actuals

historical – gather a history of configuration

changes

Supports the Technical- and Application

Management with technical details



Details



Details



Details



Overview?



Services?



Real CMDB!

Client

• Organizations (Client/Customer, Own, Suppliers, Partners, …)

• Teams

• Persons, Roles

Services

• Service Modules

• Service Interaction

Appli-cations

• Business Applications

• Business Modules

• Interfaces/Dependencies

Infra-structure

• Infrastructure Services

• Software

• Systems



Client


• Teams

• Persons, Roles

Services

• Service Modules


Applications




Infrastructure


• Software

• Systems

Real CMDB!


History

• Changes

• Baselines

• Logging

Actual

• Scanning

• Inventory

Plan

• Within changes

• Your service pipeline

• Within the design phase

Target

• Within changes

• From Transitions


Client


• Teams

• Persons, Roles

Services

• Service Modules


Applications




Infrastructure


• Software

• Systems

History

• Changes

• Baselines

• Logging

Actual

• Scanning

• Inventory

Plan

• Within changes

• Your service pipeline

• Within the design phase

Target

• Within changes

• From Transitions

Real CMDB!


Instance

ModelsAttributes

Relationships


Here comes the process



The process


Filter

decide

plan

design

develop

release

ownership

dataentry &

provisioning

audit

verification

quality


changes

Changes

Interfaces


CapacityMgmt.

AvailabilityMgmt.

Service Request

Financial Mgmt.

Service Portfolio

Service Catalog

SupplierMgmt.

Service Continuity

Information Security

Service Asset & Configuration Management

Change Mgmt.

Release & Deployment

Demand Mgmt.

Service Level Mgmt.

ServiceDesign

Service

ITIL®

ServiceStrategy

Service

Operation

Service

Design

Continual ServiceImprovement

ServiceTransition

Architecture

Procurement


Dos & Don„ts

Do

focus on process

embed your process within

service design and

planning

evaluate tools

• realistically

• compare

• your criteria

think about the data‟s

value

Don‟t

focus on discovery

gather data disregarding

the costs

use tools to fix process

problems

underestimate the

complexity

“federate” blindly



Dos & Don„ts

Do

focus on process

embed your process within

service design and

planning

evaluate tools

• realistically

• compare

• your criteria

think about the data‟s

value

Don‟t

focus on discovery

gather data disregarding

the costs

use tools to fix process

problems

underestimate the

complexity

“federate” blindly


Are

youready for

Configuration

Management?


Discussion



noventum consulting GmbH


fon +49 (211) / 60 06 91 - 0Kaistraße 16

Unit Manager

IT Service Management

Marc Buzina

fax +49 (211) / 60 06 91 - 32

mobile +49 (163) 4 9302 - 84

[email protected]

40221 Düsseldorf

Thank you!

Text, Layout & contents: noventum consulting. Images: photocase.com slide 4_Prince of wales' hall.Slide 5_Thron,slide 6_Ritter der Kokosnuss,slide 7_Crazy frog,slide 12_Zähne,slide

16_Leuna Raffinerie Panorama,slide 25_Crazy frog,slide 26_Geheimnis, noventum consulting | Seite 1,2 & 27, TSO | slide 3_Service Desivery Service-Support Process Model, slide

21_Service Transition_4.10 Typical Configuration Management activity model,IBM slides 13-15 & 17_IBM Redpaper IBM Tivoli Common Data Model: Guide to best practices

Documents

CMDB Autodiscovery and other fairy tales - · PDF file© noventum consulting GmbH CMDB Autodiscovery and other fairy tales noventum day 7th of April 2009 Marc Buzina Unit Manager IT