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Tup - Taguig Campus CITIZEN’S CHARTER
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
TAGUIG CAMPUS
CITIZEN’S CHARTER
2016
Tup - Taguig Campus CITIZEN’S CHARTER
TUP TAGUIG CAMPUS VISION The Technological University of the Philippines – Taguig Campus shall be a center of excellence for technology and engineering education in the country. MISSION Provide continuous training, development and advancement of highly qualified and competent technical manpower for national and global socio-economic and industrial growth, progress and prosperity. To pursue this mission, the TUP Taguig Campus shall:
1. Develop globally competitive technicians, engineers and technology oriented managers; 2. Conduct researches that will support technology and engineering education and enhance existing technical knowledge; 3. Provide quality extension services for the community and industry; and 4. Implement realistic resource generation.
UNIVERSITY CORE VALUES
1. Excellence 2. Professionalism 3. Commitment 4. Scholarship 5. Cooperation 6. Creativity and Resourcefulness 7. Hard Work 8. Team Work
Tup - Taguig Campus CITIZEN’S CHARTER
TUP OFFICES/UNITS/SECTIONS WHICH OFFERS FRONTLINE SERVICES
Registration and Admission Section
Guidance Office/Office of the Student Affairs
Accounting Office
Collecting and Disbursing Office
Learning and Resource Center
Dental Clinic
Medical Clinic
Internet Facility
Tup - Taguig Campus CITIZEN’S CHARTER
REGISTRATION & ADMISSION SECTION
(REGISTRAR’S OFFICE)
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines
TAGUIG CAMPUS Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
REGISTRATION & ADMISSION SECTION
(REGISTRAR’S OFFICE) SERVICE : ACCOMMODATION OF ADMISSION INQUIRIES Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Parents / Graduating High School Students Requirements : for Senior HS: Filled up application form for Senior HS Photocopy of Form 138, NCAE,
passport size pictures for HS Graduates: Filled up application form for admission test; certified copy of Form 138/ Form 137A, TOR/Cert. of grades from last school attended; passport size pictures
Processing Time : 10 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 The Student submits
necessary documents needed
for admission
File application form for
TUPT Admission test
(TUPSTAT/HSH)
a. For senior High
School
2-10 minutes Testing
Fee:
P400.00
Student
Assistants
J. Yu
G. Usana
M. Doctor
Filled up
application form
for Senior HS
Photocopy of
Form 138,
NCAE,
passport size
pictures
Tup - Taguig Campus CITIZEN’S CHARTER
b. HS Graduates/
Transferees
5-10 minutes Testing
Fee:
P400.00
Student
Assistants
J. Yu
G. Usana
M. Doctor
Filled up
application form
for admission
test; certified
copy of Form
138/ Form
137A,
TOR/Cert. of
grades from
last school
attended;
passport size
pictures
2 Release of test permit with
schedule of examination
5-10 minutes None Student
Assistants
J. Yu
G. Usana
M. Doctor
Official receipt
(OR) of
required fees
3 Prepare and mail of test
result
2 weeks after
receipt of test
result from CEM
None Student
Assistants
J. Yu
G. Usana
M. Doctor
Test result
either passed
or failed,
waitlisted or
failed
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ENROLLMENT/REGISTRATION OF NEW STUDENTS & TRANSFEREES Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : New Students & Transferees Requirements : Complete Enrollment requirements stated on the Notice of Admission Processing Time : 35 minutes (Under Normal Circumstances) HOW TO AVAIL OF THE SERVICE: For senior High School:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Inspect and validate enrolment requirements
5-10 mins. Tuition & Misc. Fees
assessed by Acctg
office
Student Assistants
J. Yu G. Usana M. Doctor
Enrolment requirements:
Original copy of form138,NCAE,
NSO BC, certificate of GMC and ID
Pirctures
2 Issuance of certificate of enrolment and instruct to follow enrolment procedures
30 minutes to 1 hour
Student Assistants
J. Yu G. Usana M. Doctor
Certificate of enrollment,
copy of enrolment procedure
3 Enrollment, issue request for f137 and school calendar
5-10 minutes Student Assistants
J. Yu G. Usana M. Doctor
Student copy of COE,
request for f127/School
calendar
4 Inform enrollee about 2-3 minutes Student
Tup - Taguig Campus CITIZEN’S CHARTER
orientation program and opening of classes
Assistants J. Yu
G. Usana M. Doctor
End of Transaction
HS Graduate/Transferees:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Inspect and validate enrollment requirements
5-10 minutes Student Assistants
J. Yu G. Usana M. Doctor
Enrollment requirements: Originial copy of form 138/
certified copy of form 137;
Certificate of GMC, ID Pictures;
Photocopy of NSO Birth Certificate;
TOR or Certification of
grades; Interview form; Certificate of Enrolment
2 Report for interview Student Assistants
J. Yu G. Usana M. Doctor
3 Print Certificate of Enrolment
Student Assistants
J. Yu G. Usana M. Doctor
4 Issuance of Certificate of Enrolment & instruct student to follow the
30 min. - 1 hour if there is long cue
Tuition and Misc. assessed
Student Assistants
J. Yu
Certificate of Enrolment
Tup - Taguig Campus CITIZEN’S CHARTER
enrolment procedures by Acctg Office
G. Usana M. Doctor
5 Enroll, issuance of class cards, request for F137 & School Calendar
5-10 mins. Student Assistants
J. Yu G. Usana M. Doctor
6 Inform enrollee about orientation program and opening of classes
2-3 minutes Student Assistants
J. Yu G. Usana M. Doctor
School Calendar
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ENROLLMENT OF OLD STUDENTS Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Students Requirements : Checklist of subjects taken/subject clearance; accomplished subjects to enroll form Processing Time : 18 minutes HOW TO AVAIL OF THE SERVICE: Note: Checklist of subjects taken was prepared prior to enrolment procedure.
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Submit enrollment requirements; accomplished subjects clearance & subject to enroll form
3-5 minutes Student Assistants
J. Yu G. Usana M. Doctor
Checklist of subjects
taken/subject clearance;
accomplished subjects to enroll
form
2 Print certificate of enrolment Student Assistants
J. Yu G. Usana M. Doctor
3 Issuance of certificate of enrolment and instruct to follow enrolment proceudre
30 mins – 1 hr if there is long cue
Tuition and Misc assessed by Acctg Office
Student Assistants
J. Yu G. Usana M. Doctor
Certificate of enrollment
4 Issue student copy of COE, class card and vn validate school ID
3-5 minutes COE, Class Cards, Validation
Sticker
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ISSUANCE OF DIPLOMA Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Graduates / Authorized Representative Requirements : Student Clearance, Valid ID, Authorization letter with valid ID if needed (For second copy: accomplished request form, valid id and affidavit of loss, doc stamps, authorization letter with valid ID if needed) Processing Time : 30-45 days after graduation HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Graduate requests Diploma Inquires about student data
5 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Student Clearance, Valid ID,
Authorization letter with valid ID if
needed
(For second copy: accomplished
request form, valid id and affidavit of loss,
doc stamps, authorization letter
with valid ID if needed)
2 For 1980 to 2003 Graduates: Instructs accomplishment of Clearance
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
3 Instructs requestor to pay at the Cashier’s Office (1980 to 1999 Graduates)
3 minutes P 150.00 Student
Assistants
J. Yu
G. Usana
Payment Order Form
Tup - Taguig Campus CITIZEN’S CHARTER
M. Doctor
4 Presents Official Receipt Records O.R. number and instructs requestor to sign receiving copy
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Official Receipt
5 Issues Diploma 1 minute Student
Assistants
J. Yu
G. Usana
M. Doctor
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : APPLICATION FOR TRANSCRIPT OF RECORDS & TRUE COPY OF GRADES Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Graduates, Transferring Students, and Current Students Requirements : Valid Identification Card / School I.D., Accomplished Clearance Form (1980 – 2003 Graduates) Processing Time : 1 – 2 days HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Clients requests for Transcript of Records / True Copy of Grades
Instructs requestor to accomplish clearance (1980-2003 graduates and transferring students; 2004 and current graduates have Clearance Form on file)
3 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Clearance Form
2 Submits accomplished Clearance Form
Receives accomplished form and instructs requestor to pay fee at the Cashier’s Office
2 minutes P 100 per page
Student
Assistants
J. Yu
G. Usana
M. Doctor
Payment Order Form
3 Records Official Receipt Number and issues Claim Stub
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Official Receipt Clam Stub
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ISSUANCE OF CERTIFICATION/S FOR SCHOLARSHIP/EMPLOYMENT Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Students, Graduates, Authorized Representative ,and Industry Requirements : Accomplished request form, valid ID, doc stamps if needed, authorization with valid ID if
needed Processing Time : 15 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Requests for Certification Inquires about specific request
2 minutes Student Assistants J. Yu G. Usana M. Doctor
Request form
2 Verifies student’s records 5 minutes Student Assistants J. Yu G. Usana M. Doctor
3 Instructs the requestor to pay at the Cashier’s Office
1 minute P 100.00 / doc
Student Assistants J. Yu G. Usana M. Doctor
4 Prepares request 5 minutes Student Assistants J. Yu G. Usana M. Doctor
5 Presents Official Receipt Records Official Receipt 1 minute Student Assistants
Tup - Taguig Campus CITIZEN’S CHARTER
J. Yu G. Usana M. Doctor
Instructs requestor to sign receiving copy
Student Assistants J. Yu G. Usana M. Doctor
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ISSUANCE OF CERTIFICATION/ AUTHENTICATION/ VERIFICATION (FOR CHED/DFA, FOR EMPLOYMENT AGENCY/EMBASSY, FOR WES AND OTHER INTERNATIONAL COMPANY)
Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Students, Graduates, Authorized Representative,and Industry Requirements : Accomplished request form, valid ID, doc stamps if needed, authorization with valid ID if
needed Processing Time : 5-10 minutes (1-2 days processing time) HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Requests for Certification Inquires about specific request
2 minutes Student Assistants J. Yu G. Usana M. Doctor
Request form
2 Verifies student’s records 5 minutes Student Assistants J. Yu G. Usana M. Doctor
3 Instructs the requestor to pay at the Cashier’s Office
1 minute P 100.00 / doc
Student Assistants J. Yu G. Usana M. Doctor
4 Prepares request 5 minutes Student Assistants J. Yu G. Usana M. Doctor
Tup - Taguig Campus CITIZEN’S CHARTER
5 Presents Official Receipt Records Official Receipt 1 minute Student Assistants J. Yu G. Usana M. Doctor
Instructs requestor to sign receiving copy
Student Assistants J. Yu G. Usana M. Doctor
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : TRANSFER CREDENTIALS Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Students, Graduates, Authorized Representative ,and Industry Requirements : Request letter of guardian (minor age); approved clearance and request for TC; Doc.
Stamps, Valid ID and School request; authorization with valid ID if needed Processing Time : 15 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Requests for Transfer Credentials
Inquires about specific request
2 minutes Student Assistants J. Yu G. Usana M. Doctor
Request form
2 Verifies student’s records 5 minutes Student Assistants J. Yu G. Usana M. Doctor
3 Instructs the requestor to pay at the Cashier’s Office
1 minute P 100.00 / doc
Student Assistants J. Yu G. Usana M. Doctor
4 Prepares request 5 minutes Student Assistants J. Yu G. Usana M. Doctor
5 Presents Official Receipt Records Official Receipt 1 minute Student Assistants
Tup - Taguig Campus CITIZEN’S CHARTER
J. Yu G. Usana M. Doctor
Instructs requestor to sign receiving copy
Student Assistants J. Yu G. Usana M. Doctor
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : APPLICATION FOR GRADUATION Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Graduating Students Requirements : Application for Graduation and Clearance; official receipt; doc stamps; passport size pictures Processing Time : 35 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE
ACTIVITY FEE
PERSON RESPONSIBLE
FORM
1 Student applies for graduation Check student academic records if qualified to apply, issue application for graduation and clearance
2-3 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Application for graduation/ Clearance
2 Student presents official receipts
Receive accomplished application for graduation, clearance and inspects official receipt
2-3 minutes TOR P100/page
Diploma P150
Grad fee –P300
Student
Assistants
J. Yu
G. Usana
M. Doctor
Clearance Form &
Application for Graduation
3 Issue student’s copy 1 minute Student
Assistants
J. Yu
G. Usana
M. Doctor
Payment Order Form
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : APPLICATION FOR TRANSCRIPT OF RECORDS (FOR EMPLOYMENT/TRANSFER) Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : non-graduates, Transferring Students, and Current Students Requirements : Accomplished request form; approved clearance; Valid ID, Doc stamps; authorization letter with Processing Time : 1 – 3 days HOW TO AVAIL OF THE SERVICE: Note: TOR/TC is subject for clearance
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Clients requests for Transcript of Records
Instructs requestor to accomplish clearance
3 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Clearance Form
2 Submits accomplished Form Receives accomplished form and instructs requestor to pay fee at the Cashier’s Office
2 minutes P 100 per page
Student
Assistants
J. Yu
G. Usana
M. Doctor
Payment Order Form
3 Records Official Receipt Number and issues Claim Stub
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Official Receipt Clam Stub
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : APPLICATION FOR TRUE COPY OF SCHOLASTIC RECORDS/ TERM GRADES/ TRANSFER CREDENTIAL (FOR EMPLOYMENT/SCHOLARSHIP/TRANSFER)
Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : non-graduates, Transferring Students, and Current Students Requirements : Accomplished request form; approved clearance; Valid ID, Doc stamps; authorization letter with Processing Time : 1 – 3 days HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Clients requests for scholastic records/term grades/ transfer credentials
Instructs requestor to accomplish clearance
3 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Clearance Form
2 Submits accomplished Form Receives accomplished form and instructs requestor to pay fee at the Cashier’s Office
2 minutes P 100 per page
Student
Assistants
J. Yu
G. Usana
M. Doctor
Payment Order Form
3 Records Official Receipt Number and issues Claim Stub
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Official Receipt Clam Stub
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ISSUANCE OF CERTIFICATION/S FOR SCHOLARSHIP/EMPLOYMENT/ TRANSFER Schedule : 8:00 AM to 5:00 PM (No Noon Break) Clients / Customers : Students, Authorized Representative ,and Industry Requirements : Accomplished request form, valid ID, authorization with valid ID if needed Processing Time : 1-2 days HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Requests for Certification Inquires about specific request
2 minutes Student Assistants J. Yu G. Usana M. Doctor
Request form
2 Verifies student’s records 5 minutes Student Assistants J. Yu G. Usana M. Doctor
3 Instructs the requestor to pay at the Cashier’s Office
1 minute P 100.00 / doc
Student Assistants J. Yu G. Usana M. Doctor
4 Prepares request 5 minutes Student Assistants J. Yu G. Usana M. Doctor
5 Presents Official Receipt Records Official Receipt 1 minute Student Assistants J. Yu
Tup - Taguig Campus CITIZEN’S CHARTER
G. Usana M. Doctor
Instructs requestor to sign receiving copy
Student Assistants J. Yu G. Usana M. Doctor
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : APPLICATION FOR DESCRIPTION OF GRADES Clients / Customers : non-graduates, Transferring Students, and Current Students Requirements : Accomplished request form; Valid ID; authorization letter with valid ID if needed Processing Time : 1 – 2 days HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE
FORM
1 Clients requests for Description of subjects
Instructs requestor to accomplish clearance
3 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Clearance Form
2 Submits accomplished Form Receives accomplished form and instructs requestor to pay fee at the Cashier’s Office
2 minutes P 100 per page
Student
Assistants
J. Yu
G. Usana
M. Doctor
Payment Order Form
3 Records Official Receipt Number and issues Claim Stub
2 minutes Student
Assistants
J. Yu
G. Usana
M. Doctor
Official Receipt Clam Stub
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
GUIDANCE OFFICE/ OFFICE OF THE STUDENT AFFAIRS
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines TAGUIG CAMPUS
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
GUIDANCE OFFICE
SERVICE : REQUEST FOR GOOD MORAL CHARACTER CERTIFICATE
Schedule : 8:00 a.m.-6:30 p.m., Monday- Friday
Clients/ Customers : Students
Requirements : student clearance; accomplished Good Moral Form
Processing time : 3 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Present the Accomplished Student Clearance and Official receipt to the Guidance Office
Review the Student Clearance Form
1 minute P 100.00 David James Enojas
Student Clearance Form
2 Fill up the Request for Good Moral Certificate
Verify the purpose of the Certification and check duration of student stay in the university. Pay the Good Moral Certificate Fee
1 minute P100.00 David James Enojas
Accomplish the Good Moral
Form; Official receipt
3 Return the Student Clearance Form and Official Receipt
Schedule the release of Good Moral Certificate in two (2) working days
1 minute David James Enojas
Tup - Taguig Campus CITIZEN’S CHARTER
4 Release of Good Moral Certification
Provide 2 copies of the certificate (1) original copy for the client and (1) copy for the Guidance File. Log in your name at the Log book to acknowledge the transaction
10 minutes
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : CONSULTATION HOUR WITH PARENT / GUARDIAN : Academic Status
Schedule : 8: 00 a.m. to 6:30 p.m. with no noon break, Monday - Friday
Clients / Customers : Guardian
Requirements : None
Processing Time : 75 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Follow-up Academic Standing of their children
Get the information of the student; and verify the data to the Guidance Information Sheet
5 minutes no fees required
David James
Enojas
Consultation Clientele Log Book
2 Proceed to the Registrar Office for the Grade Records of the Student
10 minutes David James
Enojas
Evaluation Sheet of the Student / Grading Sheet
3 If the student has no academic problem
Advise parent/guardian for continuous follow-up
5 minutes David James
Enojas
4 If the student has academic deficiencies
Verify the Schedule of the student concern and give referral to the Class Adviser / Technology Coordinator to verify the present class standing of the student.
10 minutes David James
Enojas
Guidance Referral Form
If the adviser is not around, subject teacher who are
15 minutes David James Class Standing Verification Form
Tup - Taguig Campus CITIZEN’S CHARTER
present will be given class standing verification form to give the academic class standing of the student
Enojas
End of transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : REQUEST FOR STUDENT HANDBOOK
Schedule : 8:00 a.m.-6:30 p.m., Monday- Friday
Clients/ Customers : Students
Requirements : Specific Requirements:
1) Copy of Student's Registration Form
2) Official Receipt (Payment for Student Handbook)
Processing Time : 75 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Get a payment order form from the Guidance Coordinator Pay for the handbook
Present a payment order form for the student
1 minute
2 minutes
P60.00 David James
Enojas
Payment Order Form
2 Present the Registration Form and Official receipt
Verify the registration form and the official receipt
1 minute David James
Enojas
3 receive the student handbook and fills the details at the back
Gives the student a copy of the handbook and takes the information sheet at the back
2 minutes David James
Enojas
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines
TAGUIG CAMPUS Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
OFFICE OF THE STUDENT AFFAIRS
SERVICE : REQUEST FOR ID (New Student) / REPLACEMENT OF LOSS /DAMAGED ID
Schedule : 8:00 a.m.-6:30 p.m., Monday- Friday
Clients/ Customers : Students
Requirements : Specific Requirements:
1) Copy of Student's Registration Form
2) Official Receipt (Payment for ID)
3) Affidavit of Loss (Notarized)
Processing time : 3 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Present the Registration Form and Official Receipt to the ID Maker for New Student/
Give the student the Request Form for ID
1 minute P 150.00 Anna Abalajen/ David James
Enojas
Request for ID Form
Notarized Affidavit of Loss for Loss ID Replacement/
Tup - Taguig Campus CITIZEN’S CHARTER
If replacement for damaged ID' present the damaged ID
2 Fill up the Request for ID Verify the data given by the student; to double check the spelling of name, address, contact number and guardian of the student
1 minute Anna Abalajen/ David James
Enojas
3 Take the Picture and Signature of the Student
Save the Picture and Signature of the Students; and Encode the data needed in the ID
5 minutes Anna Abalajen
4 Return the Registration Form and Official Receipt to the Student
Process the ID using the ID machine program and ID Printer
5 minutes Anna Abalajen
Inform the student to claim the ID at the Registrar
David James Enojas
Present the Registration Form and Official Receipt to claim the ID
Bring the Student ID to the Registrar Office for Validation
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
ACCOUNTING OFFICE
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines TAGUIG CAMPUS
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
ACCOUNTING OFFICE
SERVICE : ASSESSMENT OF ENROLLMENT OF FEES FOR SENIOR HIGH SCHOOL STUDENTS
Schedule : 8:00 a.m. - 5:00 p.m., Monday – Friday (No noon break)
Clients/Customers : Enrollees and authorized representatives
Requirements : Certificate of Registration (COR); School ID with Learner’s reference Number (LRN)/ESC Certificate/ QVR Certificate
Processing Time :10 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Enrollee presents his/her
Certificate of Registration (COR)
duly signed by the Dept. Head
and ADAA for assessment and
documents required.
Require the students
to provide school ID
with LRN for grade
10 completers from
PUBLIC SCHOOLS;
or
Require the students
to provide ESC
Certificate for grade
10 completers from
PRIVATE SCHOOLS
4 minutes Clarissa
Diongzon/
Ernesto Paradero
Jr.
Tup - Taguig Campus CITIZEN’S CHARTER
(ESC Grantees); or
Require the students
to provide QVR
Certificate for grade
10 completers from
PRIVATE SCHOOLS
(non ESC grantees)
Evaluate applicable
fees, the voucher
amount covers the
tuition fees and other
school fees. If the
total school fees
exceed the voucher
amount; the
beneficiary is
expected to shoulder
the top-up.
Tup - Taguig Campus CITIZEN’S CHARTER
2 Enrollee presents his/her COR
and payment to the Cashier for
payment of the Top-up
Issues an Official receipt
(OR) only when the school
fees exceeded the voucher
amount
2 minutes Ms. Corazon
Dela Rosa/
Iluminada
Millanes
3 Enrollee presents his/her OR
and COR to the Accounting
Office
Checks amount in the
OR and COR,
indicates the OR
number, amount paid
and date in the COR
Returns the COR to
the student but
retains the COR
green copy for
recording/encoding
purposes
2 minutes Clarissa
Diongzon/
Ernesto Paradero
Jr.
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : PAYMENT OF MONTHLY FEES (DORMITORY, STALLS AND PARKING), REMAINING BALANCE OF TUITION FEES AND OTHER RENTAL FEES
Schedule : 8:00 a.m. - 12:00 noon; 1:00 - 5:00 p.m., Monday – Friday (NO noon break)
Clients/Customers : Dormitory Lodgers, Stall Lessees, University Facility Lessees
Requirements : ID or a copy of Billing Statement
Processing Time :7 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Student/ payor requests for a Payment Order before paying the amount due
Retrieves the Subsidiary Ledger of the client, computes the amount due and prepares the Payment Order For one time transactions, client is requested to present his/her billing statement
2 minutes Clarissa Diongzon
2 Presents duly accomplished Payment Order together with the payment to the Cashier
Cashier issues an official receipt: Copy 1: to the Student/Payor Copy 2:retained as file copy Copy 3: accounting copy with the Payment Order duly attached
3 minutes Clarissa Diongzon
Tup - Taguig Campus CITIZEN’S CHARTER
3 Presents the Official receipt for posting/ recording in the Accounting Office
Checks the Official Receipt and posts/ records payment in the Client/Payor’s Account Ledger
2 minutes Clarissa Diongzon
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ISSUANCE OF CERTIFICATION FOR SCHOOL FEES
Schedule : 8:00 a.m. - 5:00 p.m., Monday – Friday (No noon break)
Clients/Customers : Enrollees/Authorized representatives
Requirements : Accomplished Certificate of Registration (COR) and Official receipt (OR) for Certification Fee
Processing Time :10 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Enrollee will inform the
Accounting Office that
certification is needed for
scholarship/sponsorship or other
legal purpose
Require the students
to present COR and
pay the
corresponding
certification fee at the
Cashier’s Office
Verify the total school
fees paid by the
requestor from the
records based from
the COR presented
4 minutes Ernesto Paradero
Jr.
2 Enrollee presents his/her COR
and payment to the Cashier
Issues Official Receipt (OR)
based on the approved
amount by the BOR
2 minutes Ernesto Paradero
Jr.
Tup - Taguig Campus CITIZEN’S CHARTER
3 Enrollee presents his/her OR
and COR to the Accounting
Office
Prepare the certification
signed by the Chief
Accountant or Officer-in-
Charge
2 minutes Ernesto Paradero
Jr.
4 Receives the requested
certification and original OR for
the paid certification fee
Release of
Certification together
with original official
receipt
Release of
certification maybe
done also on the
following day only if
the assigned staff
administers other
student during
enrollment
2 minutes Ernesto Paradero
Jr.
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : ASSESSMENT OF ENROLLMENT OF FEES
Schedule : 8:00 a.m. - 5:00 p.m., Monday – Friday (No noon break)
Clients/Customers : Enrollees and Authorized Representative
Requirements : Certificate of Registration (COR), Certificate of Scholarship/School Fee Discount Grant for the applicable term
Processing Time : 8 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Enrollee presents his/her Certificate of Registration (COR) duly assigned by the Dep’t Head and ADAA for assessment and documents required for Scholarship/Discount
Retrieves enrollee’s payment record to check unpaid fees
Evaluates applicable fees
Applies scholarship discount (if applicable)
4 minutes Clarissa
Diongzon/
Ernesto Paradero
Jr.
2 Enrollee presents his/her COR and payment to the Cashier
Issues an Official Receipt (OR) based on the net amount indicated in the COR
2 minutes Clarissa
Diongzon/
Ernesto Paradero
Jr.
3 Enrollee presents his/her OR and COR to the Accounting Office
Checks amount in the OR and COR, indicates the OR number, amount paid and date in the OR
Returns the COR to
2 minutes Clarissa
Diongzon/
Ernesto Paradero
Jr.
Tup - Taguig Campus CITIZEN’S CHARTER
the student but retains the COR green copy for recording/encoding purposes
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
COLLECTING AND DISBURSING OFFICE
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines
TAGUIG CAMPUS Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
COLLECTING AND DISBURSING OFFICE
SERVICE : ISSUANCE AND RELEASING OF CHECKS/CASH
Schedule : 8:00 am - 5:00 pm with no noon break, Monday - Friday
Clients/Service : Students, Parents, Guardians and other creditors
Requirement : Identification Card, Authorization Letter and other receipts to be issued
Duration : 5-10 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 CASH PAYMENT Inform the claimant or coordinator for the release of Check by presenting Valid ID In case of representative, authorization letter and IDs of claimant and representative are required
Validate IDs of Claimants/representative and ensure that the payroll had been properly signed opposite their name Release of claims
5 minutes
Salaries, wages,
honoraria, Professor’s
fee, allowances, school fee refund and
other claims
C. Dela Rosa I.L Millanes
payroll
Tup - Taguig Campus CITIZEN’S CHARTER
2 CHECKS PAYMENT Inform the Collecting and Disbursing personnel and present their valid IDs
Validate IDs of claimants/collectors/representative and issue the corresponding official receipt and have them signed the warrant register and disbursement voucher Release checks
5-10 minutes
Equipment, supplies
and materials, services, wages,
honoraria, school fee
refund, allowances and other
claims
C. Dela Rosa I.L Millanes
Check
Disbursement Voucher
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : COLLECTION OF SCHOOL FEES
Schedule : 8:00 am - 5:00 pm with no noon break, Monday - Friday
Clients/Service : Students, Parents, Guardians and other clients
Requirement : Order of Payment
Duration : 5 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Present duly accomplished
certificate of registration/adding
form with proper assessment form
the accounting office
Verify and review duly
accomplished certificate of
registration and issue the
corresponding official receipt
Instruct
students/guardians/parents to
proceed to the accounting
office for posting of or and to
get their copy of certificate of
registration
5 minutes Tuition fee,
misc fee, lab
fee and other
fees
C. Dela Rosa I.L Millanes
Official Receipt
(OR)
Certificate of
registration
2 Inform collecting and disbursing
office for the availability of checks
from industry (Industry Based
Program)
Verifies and review duly
accomplished billing and issue
the corresponding official
receipt
1 hour Tuirion fee,
misc. fee, lab.
Fee,
professor’s fee
of admin staff
and other fees
C. Dela Rosa I.L Millanes
Official receipt
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : COLLECTION OF SCHOOL FEES FOR DOCUMENTS AND RENTAL FEES
Schedule : 8:00 am - 5:00 pm with no noon break, Monday - Friday
Clients/Service : students, parents, guardians, stall lessees, employees, dormitory lodgers, parking space occupants and other creditors
Requirement : Registration Card
Duration : 5 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE
PROVIDER
DURATION OF THE
ACTIVITY FEE
PERSON RESPONSIBLE
FORM
1 Present order of payment
coming from the Registrar,
OSA and Library Office
Verifies and review
order of payment and
issue the
corresponding official
receipt
5 minutes Transcript of records,
certification, classcard,
testing fee, school ID,
graduation fee, true
copy of grades,
certificate of registration,
hand book, transfer
credentials,
authentication,
certificate of good moral
character, graduation
venue, overdue books
and other school fees
C. Dela Rosa I.L Millanes
Official receipt
Tup - Taguig Campus CITIZEN’S CHARTER
2 Present order of payment
coming from the
accounting office
Verifies and review
order of payment and
issue the
corresponding official
receipt
Instruct
student/creditors to
proceed to the
accounting office for
posting of official
receipt
5 minutes Dormitory fee, rental
fee, bid documents, bid
bond, car and motor
sticker, parking fee,
water and electricity
bills, maintenance fee,
laboratory manual and
other fees
C. Dela Rosa I.L Millanes
Official receipt
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
LEARNING RESOURCE CENTER
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines TAGUIG CAMPUS
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
LEARNING RESOURCE CENTER
SERVICE : BORROWING / RETURNING OF BOOKS AND OTHER LIBRARY MATERIALS
Schedule : 7:00 am - 7:00 pm without noon break
Clients / Customers : Bonafide students of TUPT
Requirements : School ID
Processing time : 5 Minutes
Duration . : Whole day use
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Library attendance Upon entering the LRC, scan school ID (for students) at the computer located at the entrance door
Leilani G. Oledan/ Anna Abalajen
2 Searching for books/library collections and borrowing of books
Consult OPAC
4 minutes
Leilani G. Oledan/
Anna Abalajen
Write the call number of the book at the piece of paper provided near the OPAC
Tup - Taguig Campus CITIZEN’S CHARTER
Give call number to the
attending librarian at the
Circulation counter
Present school ID for
verification and processing
of books
3 Photocopying of books are allowed only for 15 minutes
Lend books for Photocopy service / research
Private Private
4 For overnight use of books
Books can be borrowed for overnight
Leilani G. Oledan/
Anna A.
Abalajen/ Roy J.
Garbin
Return books on or before 9am the following day
5 Payment for overdue of books Overdue books shall be penalized
10 pesos / day / book
Corazon Dela Roza/Iluminada
Millanes
Overdue form
6 Returning of books
Return books at the Circulation counter provided with school ID for verification
1 minute
Leilani G. Oledan/ Anna A.
Abalajen/ Roy J. Garbin
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : SCHOOL / LIBRARY ID APPLICATION / ISSUANCE
Schedule : 8:00 am - 5:00pm without noon break during enrolment period
Clients / Customers : All enrolled TUPT students
Requirements : A I pproved enrollment form (COR), application form
Processing time : 5 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Present Certificate of Enrolment for current enrolled student
Give client application form
1 minute P150 Leilani G. Oledan/ Anna A. Abalajen/ Roy J.
Garbin
Application for ID
2 Fill up application form Encode applicant information to Ateilla system, capture photo and affix signature
2 minutes
3 Check information data on previews School ID.
Printing of ID 1 minute Leilani G. Oledan/ Anna A. Abalajen/ Roy J.
Garbin
4 Sign on record book Releasing of school ID 1 minute
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
DENTAL CLINIC
Tup - Taguig Campus CITIZEN’S CHARTER
Technological University of the Philippines TAGUIG CAMPUS
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
DENTAL CLINIC
SERVICE : DENTAL TREATMENT (Extraction, Permanent Filling, Oral Prophylaxis) Schedule : 8:00 a.m.- 12:00 noon, 1:00 – 5:00 pm Monday – Friday Client/Customers : Students, Faculty and Staff Requirements : School ID Processing : 1 hour and 5 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Sees the Dental Aide Checks school ID and directs patient to see the Dentist
2 minutes none Dr. Normita Mata
None
2 Sees the Dentist Locates Dental Records and interviews the patient for complaints. Conducts examination, treatment, records results and gives advice. Prescribes medicine and directs patients to see the nurse
1 hour none Dr. Normita Mata
Dental Record
Tup - Taguig Campus CITIZEN’S CHARTER
3 Goes back to the Dental Aide Checks prescription for initial dose and gives available medicines Records issuance of medicines
3 minutes none Leonila Corbito None
4 Receives medicines and signs logbook
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
SERVICE : DENTAL HEALTH EXAMINATION Schedule : 8:00 a.m.- 12:00 noon, 1:00 – 5:00 pm Monday – Friday Client/Customers : Students, Faculty and Staff Requirements : School ID Processing : 15 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Sees the dental aide Checks School ID and directs student to fill up Dental Health Card
3 minutes none Leonila Corbito Dental Record
2 Accomplishes Dental Health Card and return to dental aide
Checks entries in the Dental Health Card and directs student to see Dentist
2 minutes None Leonila Corbito Dental Record
3 Sees the Dentist Conducts examination and record findings Gives advice and referral, if needed Issues Dental Certificate
10 minutes
None Dr. Normita Mata
Dental Record Dental
Certificate
4 Receives copy of the Dental certificate
End of Transaction
SERVICE : DENTAL CONSULTATION Schedule : 8:00 a.m.- 12:00 noon, 1:00 – 5:00 pm Monday – Friday
Tup - Taguig Campus CITIZEN’S CHARTER
Client/Customers : Students, Faculty and Staff Requirements : School ID Processing : 10 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Sees the Dental Aide Checks School ID and directs patient to see the Dentist
2 minutes none Leonila Corbito none
2 Sees the Dentist Locates Dental Record and interviews the patient for complaints Conducts examination, records findings and gives advice or referral, if needed Prescribes medicine and directs patient to see the dental aide
5 minutes none
Dr. Normita Mata
Dental Record
3 Goes back to the dental aide
Checks prescription for initial dose and gives available medicines
3 minutes None Leonila Corbito none
4 Receives medicines and signs logbook
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
MEDICAL CLINIC
Technological University of the Philippines TAGUIG CAMPUS
Tup - Taguig Campus CITIZEN’S CHARTER
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
MEDICAL CLINIC
SERVICE : MEDICAL HEALTH EXAMINATION FOR NEW STUDENTS DURING ENROLLMENT Schedule : 8:00 AM – 5:00 PM (Mondays to Fridays) No Noon Break Client/Customers : New Students, Transferees and Returning Students Requirements : Medical Laboratory Test Results and Enrollment Form Processing Time : 15 minutes
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Enrollee gets list of medical requirements and schedule of Health Examination
Medical staff disseminates information to students about the medical requirements and schedule of medical health examination before enrollment period
1-2 weeks none M.C. Silvino V.T. Pangan
Information attached with
Notice of Admission
2 Student brings all the medical requirements on said schedule
Medical staff checks the completeness of the medical requirements
1-2 minutes none M.C. Silvino V.T. Pangan
3 Student undergoes physical examination on said schedule
1. Nurse takes & records student’s anthropometric measurements (weight and heaight)& blood
5-10 minutes depending on
the case
None M.C. Silvino V.T. Pangan
Student’s Health Record
Tup - Taguig Campus CITIZEN’S CHARTER
pressure 2. Medical Officer
does physical check-up and evaluates the submitted laboratory tests
4 Issuance of medical report Issuance of medical Clearance if physically fit to proceed to enrolment process If there is a health problem noted, student will undergo further medical test or referral to specialist If unfit for enrollment due to serious health problem, student will be advised to undergo medical treatment
2-3 minutes None M.C. Silvino V.T. Pangan
Student’s health record
End of Transaction
SERVICE : HEALTH SERVICE FOR INJURIES AND OTHER MEDICAL EMERGENCIES Schedule : 8:00 AM – 5:00 PM (Mondays to Fridays) No Noon Break
Tup - Taguig Campus CITIZEN’S CHARTER
Client/Customers : Students, Employees Requirements : School ID Processing Time : 10-15 MINUTES
HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Either patient is brought to clinic or medical staff is called to site where patient is located
1. Medical staff checks vital signs and gathers data relevant to the case
2. Medical staff stabilizes the patient and transports to clinic once deemed safe
5-10 minutes
depending on
the case
none M.C. Silvino V.T. Pangan
Health record
2 Patient receives first aid treatment
1. Medical officer provides necessary initial medical care based on physical findings
2. Medical officer informs the parent/guardian/relative as necessary
3. Referral or transport to nearest hospital as the case warrants
5-10 depending on the case
none M.C. Silvino V.T. Pangan
Health record
3 Patient is discharged from the Medical Staff records all 1-2 minutes None M.C. Silvino Health record
Tup - Taguig Campus CITIZEN’S CHARTER
clinic, either allowed to go home or referred to a hospital
data and medical treatment in the health record and logbook
V.T. Pangan
End of Transaction
SERVICE : MEDICAL CONSULTATION/CHECK UP FOR NON-EMERGENCY HEALTH PROBLEMS Schedule : 8:00 AM – 5:00 PM (Mondays to Fridays) No Noon Break
Tup - Taguig Campus CITIZEN’S CHARTER
Client/Customers : Students, Employees Requirements : School ID Processing Time : 14-15 minutes (May vary for certain medical cases) HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Patients voluntary approaches any medical staff
1. Nurse interviews patient’s health problem
2. Nurse retrieves health record on file
3. Nurse gives initial nursing care and gets vital signs as necessary
4. Nurse directs the patient to see the Medical Officer if needed
1-2 minutes None V.T. Pangan M.C. Silvino
Health record
2 Patient undergoes check-up and receives medical treatment
1. Medical Officer interviews the patient’s history of present illness, related past medical history and performs physical examination
2. Medical officer provides necessary medical care based
5-10 minutes depending on
case
None V.T. Pangan M.C. Silvino
Health record
Tup - Taguig Campus CITIZEN’S CHARTER
on findings 3. Medical Officer
gives prescription, medicines, referral or medical advise
3 Patient is discharged from the clinic, either back to classroom or allowed to go home
1. Medical officer records all medical treatment in the health record
2. Nurse records the medical consultation in the logbook
1-2 minutes None V.T. Pangan M.C. Silvino
Health record and log book
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
INTERNET FACILITY
Technological University of the Philippines TAGUIG CAMPUS
Tup - Taguig Campus CITIZEN’S CHARTER
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
INTERNET FACILITY
SERVICE : AVAILMENT OF INTERNET SERVICE Schedule : 8:00 – 12:00 a.m., 1:00 – 5:00p.m., 5:00pm-8:30pm, Monday – Friday, 8:00am-5pm, Saturday Clients/Customer : Students Requirements : School ID, Internet Card Processing Time : 1 hour HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1
Present school ID and Internet Card to avail of the Internet Service.
Check school ID, requires student to log in the logbook Informs the student of the internet service policies
1 Minute
1 Minute
None
None
Rogen Hallarsis None
2
Log in at the logbook, proceed to the internet room
Monitor the Internet users. 58 Minutes None Rogen Hallarsis None
3 1. After the 1 hour time, all students must leave and give way to other to avail the service. If there’s no available unit, waits to avail the service 2. Follows Step 2
End of Transaction
Tup - Taguig Campus CITIZEN’S CHARTER
RECORDS OFFICE
Technological University of the Philippines TAGUIG CAMPUS
Tup - Taguig Campus CITIZEN’S CHARTER
Western Bicutan, Km. 14 East Service Road, SS Highway, Taguig, Metro Manila
RECORDS OFFICE
SERVICE : RELEASING OF MAILS AND PACKAGES
SCHEDULE : 8: 00 a.m. to 5:00 p.m. with no noon break,Monday - Friday
CLIENTS/CUSTOMERS : Students,Faculty,Staff and Service Providers
REQUIREMENTS : I.D.
PROCESSING TIME : 2 minutes HOW TO AVAIL OF THE SERVICE:
STEP CUSTOMER / CLIENT
ACTIVITY SERVICE PROVIDER
DURATION OF THE ACTIVITY
FEE PERSON
RESPONSIBLE FORM
1 Presents I. D. to claim mails/packages
Checks I.D. and requires student, faculty, staff and service providers to sign in the control list
1 minute none Luz Ricohermoso none
Releases mail/packages
1 minute none Luz Ricohermoso
2 Acknowledges receipt of mails/packages in the control list
End of Transaction
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