Chat Reference for Librarians

Chat Reference for Librarians

Instructor: Nyssa J Walsh

Challenges in chat reference

• You won’t know your audience• You won’t have facial cues to react from• You may not know anything about what

they’re asking• You may not have an actual patron (may be a

prank)

• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance

Who was the first president?

• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance

Can you renew my books?

• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance

What is the PH after .15 mol of NaOh is added to .050 mol of propanic acid and ,080 M of sodium

propanoate with a ka of 1.3x10^.5?

• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance

What is a climax?

• Establish a relationship• Diagnose the problem• Solve the problem (if you can)• Assess your performance

Congratulations!

You’re ready to start doing chat reference!

Questions?

• nyssaj@gmail.com• 503-708-0999• Chat with me on Gchat, or find me on Lnet on

Wednesday mornings from 10-12