Chat Reference for Librarians

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    06-Feb-2016

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Chat Reference for Librarians. Instructor: Nyssa J Walsh. Challenges in chat reference. You wont know your audience You wont have facial cues to react from You may not know anything about what theyre asking You may not have an actual patron (may be a prank). Establish a relationship - PowerPoint PPT Presentation

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Chat Reference for Librarians

Chat Reference for LibrariansInstructor: Nyssa J WalshChallenges in chat referenceYou wont know your audienceYou wont have facial cues to react fromYou may not know anything about what theyre askingYou may not have an actual patron (may be a prank)Establish a relationshipDiagnose the problemSolve the problem (if you can)Assess your performance

Who was the first president?Establish a relationshipDiagnose the problemSolve the problem (if you can)Assess your performance

Can you renew my books?Establish a relationshipDiagnose the problemSolve the problem (if you can)Assess your performance

What is the PH after .15 mol of NaOh is added to .050 mol of propanic acid and ,080 M of sodium propanoate with a ka of 1.3x10^.5?

Establish a relationshipDiagnose the problemSolve the problem (if you can)Assess your performance

What is a climax?Establish a relationshipDiagnose the problemSolve the problem (if you can)Assess your performance

Congratulations!Youre ready to start doing chat reference! Questions?nyssaj@gmail.com503-708-0999Chat with me on Gchat, or find me on Lnet on Wednesday mornings from 10-12