Chapter 11 Flashcards. administration the act of supervising or managing an office or an...

Chapter 11

Flashcards

administration

administrationthe act of supervising or managing an office or an organization

authoritarian leader

authoritarian leader gives orders and is concerned with productivity

bureaucracy

bureaucracya structure that assigns individuals specific authority and responsibilities according to

their position in a predetermined hierarchy

bureaucratic leader

bureaucratic leader rule oriented leadership style with a tendency to lead from the top down

democratic leader

democratic leader communicates through explanation and elaboration rather than by orders

idiosyncratic leader

idiosyncratic leader likely to work over, under, around, and through the hierarchy by exerting direct contact

and control over decision making

laissez-faire leader

laissez-faire leader administrator who provides little or no direction for subordinates

management

management using organizational resources to achieve specific goals

nepotism

nepotismthe consideration of family connections in deciding appointments or promotions

participative leader

participative leader more group oriented than autocratic or bureaucratic leaders they have frequent

informal contact with employees under their direction

political patronage

political patronage the appointment of an individual to an office based on whom he or she knows, not

what he or she knows

technocratic leader

technocratic leader manager who has achieved their position based on some area of expertise

total quality management (TQM)

total quality management (TQM) an approach to operations that defines success in terms of customer orientation,

maximum worker input, and concern for the quality of the product

unit management

unit management a method of managing prisons that creates “prisons within prisons” by allowing more

personal inmate contact and greater decentralization of decision making for most routine matters