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Chapter 11
Flashcards
administration
administrationthe act of supervising or managing an office or an organization
authoritarian leader
authoritarian leader gives orders and is concerned with productivity
bureaucracy
bureaucracya structure that assigns individuals specific authority and responsibilities according to
their position in a predetermined hierarchy
bureaucratic leader
bureaucratic leader rule oriented leadership style with a tendency to lead from the top down
democratic leader
democratic leader communicates through explanation and elaboration rather than by orders
idiosyncratic leader
idiosyncratic leader likely to work over, under, around, and through the hierarchy by exerting direct contact
and control over decision making
laissez-faire leader
laissez-faire leader administrator who provides little or no direction for subordinates
management
management using organizational resources to achieve specific goals
nepotism
nepotismthe consideration of family connections in deciding appointments or promotions
participative leader
participative leader more group oriented than autocratic or bureaucratic leaders they have frequent
informal contact with employees under their direction
political patronage
political patronage the appointment of an individual to an office based on whom he or she knows, not
what he or she knows
technocratic leader
technocratic leader manager who has achieved their position based on some area of expertise
total quality management (TQM)
total quality management (TQM) an approach to operations that defines success in terms of customer orientation,
maximum worker input, and concern for the quality of the product
unit management
unit management a method of managing prisons that creates “prisons within prisons” by allowing more
personal inmate contact and greater decentralization of decision making for most routine matters