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AS IT MONTHLY
REPORTS
For October 2016
AUXILIARYSERVICESI T
• Service Desk Reports
• Aging Report
• Website Reports
• Email Campaign Reports
• Customer Satisfaction Report
USCAUXILIARY SERVICESITAGENDA
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0
200
400
600
800
1000
1200
May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16
Nu
mb
er
of
Req
uests
Total New Requests
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
BKS HOU RAD HSP TRXEXE
CSS-HR
SS-FIN
OTHER
SS-IT ATH DESCUS
TColi
Total Requests 36 39 17 136 25 5 107 31 340 115 0 2 0 35
Closed Requests 31 38 14 121 20 0 101 25 150 63 0 2 0 27
0
30
60
90
120
150
180
Nu
mb
er
of
Req
uests
Total New Vs Closed Requests
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0
10
20
30
40
50
60
70
80
90
100N
um
ber
of
Req
ues
ts
Requests By BU System
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0-7 Days 8-14 Days 15-21 Days 21+ Days
# of requests 38 20 24 226
0
50
100
150
200
250
# o
f R
equ
ests
Open Requests Aging Report
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0
10
20
30
40
50
60
70
Open Completed Assignedto Level 2
Assignedto Vendor
Waiting forUser
NoResponse
In Progress
# of Web Requests Opened By Status
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0
5
10
15
20
25
30
35
# of Web Requests Opened By Unit
USCAUXILIARYSERVICESIT
Service Desk Reports
October 2016
0
5
10
15
20
25
30
35
# of Web Requests Closed By Unit
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
*To be updated with web visits
per month – HSP micro sites
USCAUXILIARYSERVICESIT
Website Reports
October 2016
*To be updated with web visits
per month – Other sites
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
USCAUXILIARYSERVICESIT
Website Reports
October 2016
14 12 16 23 19 11
260340
472
1906
458
264
0
500
1000
1500
2000
2500
May-16 June-16 Jul-16 Aug-16 Sep-16 Oct-16
Usage
# of Downloads
TSP Mobile App Stats
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
BKS List 1,510 1,508 346 6 0
0
200
400
600
800
1,000
1,200
1,400
1,600
Test a Dell on Columbus Day - 10/07/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
BKS List 46,980 46,912 10,931 470 53
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
50,000
USC Breast Cancer Awareness Products Now Available - 10/10/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
BKS List 56,658 56,531 15,022 878 54
0
10,000
20,000
30,000
40,000
50,000
60,000
Join the Tojan Empire with USC Star Wars Apparel and Accessories! -10/29/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
BKS List 56,572 56,503 14,858 656 71
0
10,000
20,000
30,000
40,000
50,000
60,000
SC Football Styles for the Family - 10/01/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 2,226 2,223 406 42 2
0
500
1,000
1,500
2,000
2,500
**Eat On Campus** Food Mail - October 2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,590 1,587 474 139 0
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
University Club October Newsletter - 2016 - 10/03/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,590 1,587 611 8 0
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Invitation to Presidential Election - 2016 - 10/03/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,036 1,032 221 9 1
0
200
400
600
800
1,000
1,200
Game Day Dining - Beat Colorado! - 10/06/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,591 1,588 417 0 1
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
University Club - Football Buffet - Colorado - 10/06/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,590 1,587 486 3 0
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Invitation to Wine and A Movie Night - 10/07/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 2,192 2,188 289 30 2
0
500
1,000
1,500
2,000
2,500
**Eat on Campus** October 10-16, 2016 - 10/10/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,601 1,601 423 49 0
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
University Club - This Week - October 7, 2016 - 10/10/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1,602 1,602 476 4 1
0
200
400
600
800
1,000
1,200
1,400
1,600
1,800
Reminder for Presidential Election Panel - 2016 - 10/12/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 9 9 3 0 0
0
1
2
3
4
5
6
7
8
9
10
Trojan Family Weekend - USC Hospitality Follow Up - 10/17/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 2,191 2,188 399 27 3
0
500
1,000
1,500
2,000
2,500
**Eat On Campus** October 17-23, 2016 - 10/17/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 2,187 2,184 415 26 2
0
500
1,000
1,500
2,000
2,500
It's LA Dodgers Week at Traddies! - 10/18/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1601 1599 420 66 1
0
200
400
600
800
1000
1200
1400
1600
1800
University Club - This Week - October 19, 2016 - 10/19/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 2188 2185 354 32 2
0
500
1000
1500
2000
2500
**Eat on Campus** October 24-30, 2016 - 10/24/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 5897 5897 3021 410 0
0
1000
2000
3000
4000
5000
6000
7000
Trojans! We want to hear from you - Customer Satisfaction Survey -10/24/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
HSP List 1608 1605 456 86 0
0
200
400
600
800
1000
1200
1400
1600
1800
University Club - This Week - October 24, 2016 - 10/24/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1031 1028 199 9 4
0
200
400
600
800
1000
1200
Game Day Dining - Beat Cal! - 10/26/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
HSP List 1607 1603 500 51 0
0
200
400
600
800
1000
1200
1400
1600
1800
University Club - Football Pre-Game Buffet this Thursday - 10/26/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
HSP List 2185 2178 360 24 4
0
500
1000
1500
2000
2500
**Eat On Campus** October 31 - November 6, 2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1605 1598 627 0 1
0
200
400
600
800
1000
1200
1400
1600
1800
Invitation to Annual Holiday Dinner - 10/31/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
HSP List 1606 1599 452 65 0
0
200
400
600
800
1000
1200
1400
1600
1800
USC University Club Newsletter: October 31, 2016 - 10/31/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUniqueOpens
Unique Clicks Unsubscribes
OCTOBER 8TH USC VS COLORADO 85 85 81 23 0
0
10
20
30
40
50
60
70
80
90
INTERIOR DETAIL OCTOBER 8TH - 10/03/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUniqueOpens
UniqueClicks
Unsubscribes
OCTOBER 8THSERGANTS
12 12 11 4 0
0
2
4
6
8
10
12
14
OCTOBER 8TH SERGANTS - 10/03/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
ALL OFFICERS 207 206 195 155 0
0
50
100
150
200
250
List of officers for next 3 Coliseum football events - 10/03/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
october 9th sergeants 10 10 10 1 0
0
2
4
6
8
10
12
October 9th Rams - 10/04/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUniqueOpens
UniqueClicks
Unsubscribes
October 9th interiorofficers
84 84 81 19 0
0
10
20
30
40
50
60
70
80
90
October 9th interior officers - 10/04/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
all officers 10/12/16 211 210 191 170 0
0
50
100
150
200
250
List of officers for the next three Coliseum football games - 10/12/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
October 27 Sergeant list 15 15 15 10 0
0
2
4
6
8
10
12
14
16
Thursday October 27 - 10/20/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
Regular officers October 27 Game 84 84 80 53 0
0
10
20
30
40
50
60
70
80
90
Thursday October 27 USC vs. California - 10/20/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUnique Opens Unique Clicks Unsubscribes
officers 27 84 84 70 47 0
0
10
20
30
40
50
60
70
80
90
Parking for todays event changed - 10/27/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
TotalSent
Totaldelivere
d
UniqueOpens
UniqueClicks
Unsubscribes
all officers current 10/28/16 210 209 184 134 0
0
50
100
150
200
250
Scheduled officers for back to back games - 10/27/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
SET LIST LAPD 11.5.6 91 91 74 8 0
0
10
20
30
40
50
60
70
80
90
100
USC vs. Oregon - 10/31/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
SET LIST 11.6.16 95 95 76 8 0
0
10
20
30
40
50
60
70
80
90
100
Rams vs. Carolina Panthers - 10/31/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total SentTotal
deliveredUniqueOpens
UniqueClicks
Unsubscribes
SGT SET LIST11.5.16
9 9 4 0 0
0
1
2
3
4
5
6
7
8
9
10
USC vs. Oregon - 10/31/2016
USCAUXILIARYSERVICESIT
Email Campaign Reports
October 2016
Total Sent Total delivered Unique Opens Unique Clicks Unsubscribes
SGT SET LIST 11.6.16 9 9 5 0 0
0
1
2
3
4
5
6
7
8
9
10
Rams vs. Carolina Panthers - 10/31/2016
USCAUXILIARYSERVICESITCustomer Satisfaction Report
October 2016
94
95
96
97
98
99
100
101
Perc
en
tag
e
Month
Customer Satisfaction
Thank You !!
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