app center client faq - Concur Concur App Center provides partner apps and services that extend the...

LastUpdate:April15,2016

TheConcurAppCenterprovidespartnerappsandservicesthatextendthevalueofyourConcursolution.Theseappsandservicesprovidegreaterinsightsintoyourtotalspend,simplifytravelandexpenses,andbringtravelersclosertotheperfectbusinesstrip.

IfyouhaveAppCenterquestionsnotcoveredinthisdocumentpleaseemailAppCenterMarketing@concur.com.

Concur App Center - Client FAQ

Q: What is the Concur App Center?

TheConcurAppCenterisalistingofapplicationsthatofferpre-builtintegrationwithConcur.

TheAppCenterisavailablewithinConcurSolutionsandatwww.concur.com/appcenter.There

arebothappsforcompaniesandappsforindividualusers:

• AppsforMyBusiness:Clientscandiscoverturnkeybusinesssolutionsthatseamlessly

integratewithConcur.ExamplesincludeappslikeTaxbackinternational,whichhelps

companiesreclaimValueAddedTaxforinternationaltravelandindustrysolutionsfrom

IMStohelpensurecompliancewithinternationalregulationsfortheLifeSciences

industry.

• AppsforMe:IndividualuserscanlinkappsformetotheirownConcuraccount.

ExamplesincludeUber,Lyft,Starbucks,andavarietyofappstohelpusersmanagetheir

expensesmoreefficiently.Additionally,userswithTripLinkwillbeabletolinktheir

accountswithtravelsupplierslikeIHGorStarwoodsoreservationsmadeontheir

websitesflowautomaticallyintoConcur.

TheConcurAppCenterhelpscompaniesimprovespendmanagementandcompliancewhile

makingtravelandexpensingeasierforusers.Pre-builtintegrationsallowforeasyadoption

anddeployment.

Q: Will users be downloading apps in Concur?

No,becauseourAppCenterisonlyaboutenablingtheflowofdatabetweenConcurandother

tools,thereisnothingtodownloadinConcur.Iftheydon’talreadyuseanapp,

userswouldneedtofirstsetupanaccountwiththatprovider(andinsomecasesdownload

theprovider’sappontheirmobiledevice)andthenlinktheiraccounts.

Q: How do I access the Concur App Center?

TheAppCenterisavailableonConcur’spublicwebsite,the“In-Product”solutionandin

ConcurMobile(onlyAppsforMeapps).

• PublicWebsite:https://www.concur.com/en-us/app-center

• In-Product:https://www.concursolutions.com/

• ConcurMobile:Downloadthemostrecentversionoftheapp

Q: Who can see the Concur App Center tab?

AllConcurusersandadmins.Allpartnerlistingscanbefoundinthepublicand“In-Product”

AppCenter.TheConcurMobileAppCentercurrentlyonlydisplaysappsintheAppsforMe

category.AllConcurStandard,ProfessionalandPremiumEditionclientsandusershaveaccess.

Q: What is a Concur App Center Developer or Partner?

AppCenterDevelopersandPartnershaveabusinessrelationshipwithConcurandhavebuilt

appsthatintegratewithTravel,Expenseand/orInvoice.Theappsarevettedandcertified

beforereleasetoensuresecureintegrationwithConcursolutions.

EachappappearingintheAppCenterisreviewedbyConcurbeforeclientsorenduserscan

connectwiththeapplication.Concurreviewstheapplicationtoconfirmthefollowing:

• Theapprequestspermissiontoaccessonlywebservicessuitableforthepurposeofthe

app(AppsforMyBusiness).

• Forappsthatrequestaccesstocreditcardinformation,Concurconfirmsthattheapp

providerisPCIcompliant.

Q: How does Concur review App Center Partners and integrations?

• Theappdoesnotgenerateunacceptablevolumesofrequests.

• Theappdoesnotgenerateunacceptablelevelsoferrormessages.

• Theapp’suserinterfacegenerallyconformstotheappprovider’sdocumentation.

Concurensuresthatthepartnerinformstheuserofthetypeofdatatheywillbesharingwith

thepartneriftheyconnect.Thisprovidescompletetransparencytotheuseronthedatathey

aresharingwiththepartner.

Concur'splatformenforcesseverallayersofsecurity:

• OAuth2.0isusedtocontrolinformationsharingsothatanappcannotaccess

informationassociatedwithauserorcustomerwithoutapprovalfromtheuseror

customer.

• SecureSocketsLayer(SSL)isusedtomanagethesecurityofdatatransmissions.

• Appregistrationandformalcertificationensuresonlyknownappsmayintegratewith

Concur.

OAuthisanopenstandardforauthorization.OAuthprovidesamethodforclientstoaccess

serverresourcesonbehalfofaresourceowner(suchasadifferentclientoranend-user).It

alsoprovidesaprocessforend-userstoauthorizethird-partyaccesstotheirserverresources

withoutsharingtheircredentials(typically,ausernameandpasswordpair),usinguser-agent

redirections.

Q: How do I know the app I’m connecting with is secure?

Q: What is “OAuth 2.0”?

AppsforMeareend-userapps.Userscan“connect”theiraccountsenablingrelevantdatatoflowbetweenthetwosolutions.AnexamplewouldbeTripIt,anappwhichprovidesan

ConcurTravelintegration.It’simportanttonotethattheappsdisplayedonthistabarebased

ontheclient’sproductconfiguration;forexampleauserwithConcurTravelonlywillnotsee

expenserelatedapps.

AppsforMyBusinessareenterpriseappsthatneedtobeprocuredandactivatedbythe

appropriateConcuradministratorinanorganization.IntheAppCenter,individualscanlearn

abouttheappsthatareavailableandsendaninquirytothepartner.Onceyouhave

contractedwiththepartnerandprovidedConcurwithasignedLetterofAuthorization

(providedbythepartner)signifyingthatyouauthorizeConcurtoenabletheintegrationthe

appcanbeenabled.Therewilltypicallybeafewstepstoconfiguretheintegration,depending

ontheapplicationtype.AnexamplewouldbeTaxbackInternational,whichprovidesan

Expenseintegration.

No,ifacompanydoesnothaveTripLinktheywillnotseeConcurTripLink

appsinthe“AppsforMe”tab.

OneachAppCenterPartnerlistingonthepublicwebsite,an“Inquire”buttonwillbeavailable

foruserstoclicktocompleteaninquiryformthatwillbesubmitteddirectlytotheAppCenter

Q: There are two tabs in the in-product App Center, “Apps for Me” and “Apps for My Business”. What’s the difference?

Q: If a company is NOT a TripLink client, will they see TripLink apps in the “Apps for Me” tab?

Q: What actions can a user take from the App Center?

Partner;thisisforappsintheAppsforMyBusinesscategory.TheAppsforMewillhavea

“Login”buttonrequiringthemtologintotheirConcuraccounttoconnecttheiraccount.

Theycanalsoviewbrochures,videos,contactinformationandthepartner’swebsiteforboth

typesofapps.

Inthe“In-Product”experienceuserswillbeabletoviewwhichend-userapplications(Appsfor

Me)theyhaveconnectedwith(indicatedwithagreencheckbox)anddisablethose

integrationsifdesired:

Q: What is different about the public website experience and the “In-Product” experience?

Thepublicwebsiteexperiencewillnotdisplaywhichappstheuserisconnectedto.

Forboththe“In-Product”andpublicwebsiteAppCenter,theAppsforMyBusinesswillonly

displaytheapplistingandtheoptionto“Inquire”withthepartner.

UserscannotdownloadappsdirectlyfromtheConcurAppCenter,it’ssimplyameanstoopen

asecuregatewaytosharerelevantdatabetweentheirConcuraccountandtheiraccountwith

thepartner.IfyouhaveconcernsaboutyourusersbeingabletoconnectwithanyoftheApps

forMeapps,pleasecontactusatAppCenterMarketing@concur.com.

Travelbookingcontrols,contentandsearchresultsarestilldefinedbyyou.Travelerswillonly

seeTripLinksupplierlistingsifyouhaveenabledtheTripLinkservice.Adminsmayalsodisable

certainAppsforMesothatusersarenotabletoconnecttheiraccounts.Ifyoustillhave

concerns,pleasecontactAppCenterMarketing@concur.com.

Ifauserclicksthe,“Inquire”button,theywillbetakentoacontactform.Iftheformis

submitted,thepartnerwillreachouttothecontactandengagewiththemformore

informationabouttheirapp.AllAppsforMyBusinessintegrationsrequireanauthorized

Q: I’m an Administrator. What if I don’t want my users to download an app from the Concur App Center?

Q: I’m an Administrator. I’m not sure I want my users to see certain apps because I’m concerned that will encourage them to book out of policy – will it?

Q: What happens if a user clicks on, “Inquire” in the “Apps for my Business tab?

contractandConcurAdministratorengagement.

“In-Product”messagingwillmakeitclearthat“AppsformyBusiness”areenterpriseapps.Byofferingvisibilityof“AppsformyBusiness”totheuser-base,youmay

discoverthatthereareadditionalneedsamongyourtravelingcommunityforspecific

integrationswithConcurTravel&Expense.Forexample,asalespersonmayhavetheneedto

integrateConcurTravel&ExpensewithaCRMorERPsystem,iftheyseeaconnectionis

availableintheAppCentertheycancommunicatethattotheircompanyforfurtherreviewof

thesolution.

Whiletheremaybemanyareasofthebusinessthatdeterineifanappisagoodfit

fortheirbusinessrequirements,theywillalwaysrequiretheinvolvementoftheConcur

Administratortoactivateanapplicationsothereisnoriskofanenterpriseappbeing

enabledwithouttheConcurAdministrator’sauthorizationpostacontractsignature.

AccesstotheAppCenterisfreeofcharge.Ifacompanychoosestoconnectwithanappfrom

“AppsformyBusiness,”theyfirsthavetocontractwiththatAppCenterPartnerdirectly,

wheretheremaybeacost.Thesetransactionsarebetweenyouandthepartnerandarenot

facilitatedwithintheAppCenter.SomeoftheAppsforMewillhavecostsassociatedwith

usingthatpartner’sservice.Theuserscanprocuretheservicedirectlyfromthepartnerbut

again,thosetransactionsarenotfacilitatedwithintheAppCenter.

Q: Why do I want end-users to see “Apps for my Business”?

Q: Is there a cost for the App Center?

Notnecessarily.TheremaybeAppsforMyBusinesswhicharerelevantonlyforaparticular

verticalindustryorregion.Advancedfilteringandsearchfunctionalitywillbedeliveredasthe

numberoflistingsgrowstoenableyoutoeasilyfindtheappsthataremostrelevant.

AppsforMedisplayedarebasedontheclient’sproductconfiguration;forexampleauserwith

ConcurTravelonlywillnotseeexpense-relatedapps.

Yes.RegionalavailabilitywillbenotedinthedetailspageofeachapplistingintheApp

Center.NotethattheAppCenterwillinitiallybeavailableinEnglish.

Q: Are all of the apps listed relevant to my organization?

Q: Is the App Center available to all countries and regions?

Whatyou’llseeinthepublicAppCenter:

Whatyou’llseeinthe“In-Product”AppCenter:

Q: What does the App Center look like?

Whatyou’llseeintheMobileAppCenter:

PleaseemailAppCenterMarketing@concur.comwithyourAppCenterPartner

recommendation.

IfyouhaveadditionalquestionsorwouldliketodiscusstheConcurAppCenter,pleaseemail

AppCenterMarketing@Concur.com.

Q: I don’t see an application I’d like to have. Who can I talk to?

Q: Who can I contact for other questions?