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LastUpdate:April15,2016
TheConcurAppCenterprovidespartnerappsandservicesthatextendthevalueofyourConcursolution.Theseappsandservicesprovidegreaterinsightsintoyourtotalspend,simplifytravelandexpenses,andbringtravelersclosertotheperfectbusinesstrip.
IfyouhaveAppCenterquestionsnotcoveredinthisdocumentpleaseemailAppCenterMarketing@concur.com.
Concur App Center - Client FAQ
Q: What is the Concur App Center?
TheConcurAppCenterisalistingofapplicationsthatofferpre-builtintegrationwithConcur.
TheAppCenterisavailablewithinConcurSolutionsandatwww.concur.com/appcenter.There
arebothappsforcompaniesandappsforindividualusers:
• AppsforMyBusiness:Clientscandiscoverturnkeybusinesssolutionsthatseamlessly
integratewithConcur.ExamplesincludeappslikeTaxbackinternational,whichhelps
companiesreclaimValueAddedTaxforinternationaltravelandindustrysolutionsfrom
IMStohelpensurecompliancewithinternationalregulationsfortheLifeSciences
industry.
• AppsforMe:IndividualuserscanlinkappsformetotheirownConcuraccount.
ExamplesincludeUber,Lyft,Starbucks,andavarietyofappstohelpusersmanagetheir
expensesmoreefficiently.Additionally,userswithTripLinkwillbeabletolinktheir
accountswithtravelsupplierslikeIHGorStarwoodsoreservationsmadeontheir
websitesflowautomaticallyintoConcur.
TheConcurAppCenterhelpscompaniesimprovespendmanagementandcompliancewhile
makingtravelandexpensingeasierforusers.Pre-builtintegrationsallowforeasyadoption
anddeployment.
Q: Will users be downloading apps in Concur?
No,becauseourAppCenterisonlyaboutenablingtheflowofdatabetweenConcurandother
tools,thereisnothingtodownloadinConcur.Iftheydon’talreadyuseanapp,
userswouldneedtofirstsetupanaccountwiththatprovider(andinsomecasesdownload
theprovider’sappontheirmobiledevice)andthenlinktheiraccounts.
Q: How do I access the Concur App Center?
TheAppCenterisavailableonConcur’spublicwebsite,the“In-Product”solutionandin
ConcurMobile(onlyAppsforMeapps).
• PublicWebsite:https://www.concur.com/en-us/app-center
• In-Product:https://www.concursolutions.com/
• ConcurMobile:Downloadthemostrecentversionoftheapp
Q: Who can see the Concur App Center tab?
AllConcurusersandadmins.Allpartnerlistingscanbefoundinthepublicand“In-Product”
AppCenter.TheConcurMobileAppCentercurrentlyonlydisplaysappsintheAppsforMe
category.AllConcurStandard,ProfessionalandPremiumEditionclientsandusershaveaccess.
Q: What is a Concur App Center Developer or Partner?
AppCenterDevelopersandPartnershaveabusinessrelationshipwithConcurandhavebuilt
appsthatintegratewithTravel,Expenseand/orInvoice.Theappsarevettedandcertified
beforereleasetoensuresecureintegrationwithConcursolutions.
EachappappearingintheAppCenterisreviewedbyConcurbeforeclientsorenduserscan
connectwiththeapplication.Concurreviewstheapplicationtoconfirmthefollowing:
• Theapprequestspermissiontoaccessonlywebservicessuitableforthepurposeofthe
app(AppsforMyBusiness).
• Forappsthatrequestaccesstocreditcardinformation,Concurconfirmsthattheapp
providerisPCIcompliant.
Q: How does Concur review App Center Partners and integrations?
• Theappdoesnotgenerateunacceptablevolumesofrequests.
• Theappdoesnotgenerateunacceptablelevelsoferrormessages.
• Theapp’suserinterfacegenerallyconformstotheappprovider’sdocumentation.
Concurensuresthatthepartnerinformstheuserofthetypeofdatatheywillbesharingwith
thepartneriftheyconnect.Thisprovidescompletetransparencytotheuseronthedatathey
aresharingwiththepartner.
Concur'splatformenforcesseverallayersofsecurity:
• OAuth2.0isusedtocontrolinformationsharingsothatanappcannotaccess
informationassociatedwithauserorcustomerwithoutapprovalfromtheuseror
customer.
• SecureSocketsLayer(SSL)isusedtomanagethesecurityofdatatransmissions.
• Appregistrationandformalcertificationensuresonlyknownappsmayintegratewith
Concur.
OAuthisanopenstandardforauthorization.OAuthprovidesamethodforclientstoaccess
serverresourcesonbehalfofaresourceowner(suchasadifferentclientoranend-user).It
alsoprovidesaprocessforend-userstoauthorizethird-partyaccesstotheirserverresources
withoutsharingtheircredentials(typically,ausernameandpasswordpair),usinguser-agent
redirections.
Q: How do I know the app I’m connecting with is secure?
Q: What is “OAuth 2.0”?
AppsforMeareend-userapps.Userscan“connect”theiraccountsenablingrelevantdatatoflowbetweenthetwosolutions.AnexamplewouldbeTripIt,anappwhichprovidesan
ConcurTravelintegration.It’simportanttonotethattheappsdisplayedonthistabarebased
ontheclient’sproductconfiguration;forexampleauserwithConcurTravelonlywillnotsee
expenserelatedapps.
AppsforMyBusinessareenterpriseappsthatneedtobeprocuredandactivatedbythe
appropriateConcuradministratorinanorganization.IntheAppCenter,individualscanlearn
abouttheappsthatareavailableandsendaninquirytothepartner.Onceyouhave
contractedwiththepartnerandprovidedConcurwithasignedLetterofAuthorization
(providedbythepartner)signifyingthatyouauthorizeConcurtoenabletheintegrationthe
appcanbeenabled.Therewilltypicallybeafewstepstoconfiguretheintegration,depending
ontheapplicationtype.AnexamplewouldbeTaxbackInternational,whichprovidesan
Expenseintegration.
No,ifacompanydoesnothaveTripLinktheywillnotseeConcurTripLink
appsinthe“AppsforMe”tab.
OneachAppCenterPartnerlistingonthepublicwebsite,an“Inquire”buttonwillbeavailable
foruserstoclicktocompleteaninquiryformthatwillbesubmitteddirectlytotheAppCenter
Q: There are two tabs in the in-product App Center, “Apps for Me” and “Apps for My Business”. What’s the difference?
Q: If a company is NOT a TripLink client, will they see TripLink apps in the “Apps for Me” tab?
Q: What actions can a user take from the App Center?
Partner;thisisforappsintheAppsforMyBusinesscategory.TheAppsforMewillhavea
“Login”buttonrequiringthemtologintotheirConcuraccounttoconnecttheiraccount.
Theycanalsoviewbrochures,videos,contactinformationandthepartner’swebsiteforboth
typesofapps.
Inthe“In-Product”experienceuserswillbeabletoviewwhichend-userapplications(Appsfor
Me)theyhaveconnectedwith(indicatedwithagreencheckbox)anddisablethose
integrationsifdesired:
Q: What is different about the public website experience and the “In-Product” experience?
Thepublicwebsiteexperiencewillnotdisplaywhichappstheuserisconnectedto.
Forboththe“In-Product”andpublicwebsiteAppCenter,theAppsforMyBusinesswillonly
displaytheapplistingandtheoptionto“Inquire”withthepartner.
UserscannotdownloadappsdirectlyfromtheConcurAppCenter,it’ssimplyameanstoopen
asecuregatewaytosharerelevantdatabetweentheirConcuraccountandtheiraccountwith
thepartner.IfyouhaveconcernsaboutyourusersbeingabletoconnectwithanyoftheApps
forMeapps,[email protected].
Travelbookingcontrols,contentandsearchresultsarestilldefinedbyyou.Travelerswillonly
seeTripLinksupplierlistingsifyouhaveenabledtheTripLinkservice.Adminsmayalsodisable
certainAppsforMesothatusersarenotabletoconnecttheiraccounts.Ifyoustillhave
concerns,[email protected].
Ifauserclicksthe,“Inquire”button,theywillbetakentoacontactform.Iftheformis
submitted,thepartnerwillreachouttothecontactandengagewiththemformore
informationabouttheirapp.AllAppsforMyBusinessintegrationsrequireanauthorized
Q: I’m an Administrator. What if I don’t want my users to download an app from the Concur App Center?
Q: I’m an Administrator. I’m not sure I want my users to see certain apps because I’m concerned that will encourage them to book out of policy – will it?
Q: What happens if a user clicks on, “Inquire” in the “Apps for my Business tab?
contractandConcurAdministratorengagement.
“In-Product”messagingwillmakeitclearthat“AppsformyBusiness”areenterpriseapps.Byofferingvisibilityof“AppsformyBusiness”totheuser-base,youmay
discoverthatthereareadditionalneedsamongyourtravelingcommunityforspecific
integrationswithConcurTravel&Expense.Forexample,asalespersonmayhavetheneedto
integrateConcurTravel&ExpensewithaCRMorERPsystem,iftheyseeaconnectionis
availableintheAppCentertheycancommunicatethattotheircompanyforfurtherreviewof
thesolution.
Whiletheremaybemanyareasofthebusinessthatdeterineifanappisagoodfit
fortheirbusinessrequirements,theywillalwaysrequiretheinvolvementoftheConcur
Administratortoactivateanapplicationsothereisnoriskofanenterpriseappbeing
enabledwithouttheConcurAdministrator’sauthorizationpostacontractsignature.
AccesstotheAppCenterisfreeofcharge.Ifacompanychoosestoconnectwithanappfrom
“AppsformyBusiness,”theyfirsthavetocontractwiththatAppCenterPartnerdirectly,
wheretheremaybeacost.Thesetransactionsarebetweenyouandthepartnerandarenot
facilitatedwithintheAppCenter.SomeoftheAppsforMewillhavecostsassociatedwith
usingthatpartner’sservice.Theuserscanprocuretheservicedirectlyfromthepartnerbut
again,thosetransactionsarenotfacilitatedwithintheAppCenter.
Q: Why do I want end-users to see “Apps for my Business”?
Q: Is there a cost for the App Center?
Notnecessarily.TheremaybeAppsforMyBusinesswhicharerelevantonlyforaparticular
verticalindustryorregion.Advancedfilteringandsearchfunctionalitywillbedeliveredasthe
numberoflistingsgrowstoenableyoutoeasilyfindtheappsthataremostrelevant.
AppsforMedisplayedarebasedontheclient’sproductconfiguration;forexampleauserwith
ConcurTravelonlywillnotseeexpense-relatedapps.
Yes.RegionalavailabilitywillbenotedinthedetailspageofeachapplistingintheApp
Center.NotethattheAppCenterwillinitiallybeavailableinEnglish.
Q: Are all of the apps listed relevant to my organization?
Q: Is the App Center available to all countries and regions?
Whatyou’llseeinthepublicAppCenter:
Whatyou’llseeinthe“In-Product”AppCenter:
Q: What does the App Center look like?
Whatyou’llseeintheMobileAppCenter:
recommendation.
IfyouhaveadditionalquestionsorwouldliketodiscusstheConcurAppCenter,pleaseemail
Q: I don’t see an application I’d like to have. Who can I talk to?
Q: Who can I contact for other questions?
