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TTC CEO Andy Byford's presentation for Councillor Jaye Robinson's Transit and Transportation Town Hall.
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MODERNIZING THE TTC
Andy Byford
Chief Executive Officer, Toronto Transit Commission
Presentation to Ward 25, 25 February 2014
• The TTC challenge• Early achievements• Our 5 year plan• Tackling the basics• Projects and priorities
WHAT I WILL COVER
① Identify the Vision, determine the philosophy
② Develop a master plan, targets and tools to track progress
③ Get the right people into the key jobs in a revitalised structure
④ Hold everyone accountable for their parts of the process
⑤ Delight the Customer with quick wins
⑥ Re-engage the staff
10 STEPS TO A MODERNIZED TTC
⑦ Re-engineer processes, systems and kit
⑧ Visible, effective management
⑨ Rebuild stakeholder confidence: Deliver on promises
⑩ Get the basics right, all day, every day
10 STEPS CTD.
Our Vision:Is a transit system that makes Toronto proud.Our Mission:Is to provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.Our Challenge:Is to keep Toronto moving whilst we transform public transit and modernise the TTC
① TTC VISION STATEMENT, MISSION AND CHALLENGE
Scope:The TTC Five-Year Plan describes over 100 key Initiatives.
The 2014-2023 Capital Budget includesover 300 discrete programs and Projects.
Scale: Excess of $9 Billion over next 10 years
Complexity:Each initiative has multiple interdependencies that must be managedsuccessfully in order to realize the intended organizational benefit.
THE FUTURE: OUR 5 YEAR CORPORATE PLAN
PROCESS TRANSFORMATION
• Customer led not production led
• Fit for purpose systems• Make or buy?• Bust bureaucracy• Data driven decision
making• Focus on innovation
• The hardest part of any culture change
• It starts with management style
• Accountability and transparency
• Focus on consistency• Fresh blood and
succession planning• Challenge mediocrity
PEOPLE TRANSFORMATION
• Route supervisors/route reviews
• Short-term capacity improvement
• Information• Cleanliness• Operational discipline• Courtesy
TACKLING THE BASICS
• ATC/resignalling• The Spadina Extension• Presto• LRTs and the Big Move• The Downtown Relief
Line• New streetcars• Financial sustainability
PROJECTS AND PRIORITIES
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