MODERNIZING THE TTC

Andy Byford

Chief Executive Officer, Toronto Transit Commission

Presentation to Ward 25, 25 February 2014

• The TTC challenge• Early achievements• Our 5 year plan• Tackling the basics• Projects and priorities

WHAT I WILL COVER

THE TTC CHALLENGE (1)

THE TTC CHALLENGE (2)

① Identify the Vision, determine the philosophy

② Develop a master plan, targets and tools to track progress

③ Get the right people into the key jobs in a revitalised structure

④ Hold everyone accountable for their parts of the process

⑤ Delight the Customer with quick wins

⑥ Re-engage the staff

10 STEPS TO A MODERNIZED TTC

⑦ Re-engineer processes, systems and kit

⑧ Visible, effective management

⑨ Rebuild stakeholder confidence: Deliver on promises

⑩ Get the basics right, all day, every day

10 STEPS CTD.

Our Vision:Is a transit system that makes Toronto proud.Our Mission:Is to provide a reliable, efficient and integrated bus, streetcar and subway network that draws its high standards of customer care from our rich traditions of safety, service, and courtesy.Our Challenge:Is to keep Toronto moving whilst we transform public transit and modernise the TTC

① TTC VISION STATEMENT, MISSION AND CHALLENGE

CHALLENGE MEDIOCRITY

SET HIGH STANDARDS

EARLY ACHIEVEMENTS

Scope:The TTC Five-Year Plan describes over 100 key Initiatives.

The 2014-2023 Capital Budget includesover 300 discrete programs and Projects.

Scale: Excess of $9 Billion over next 10 years

Complexity:Each initiative has multiple interdependencies that must be managedsuccessfully in order to realize the intended organizational benefit.

THE FUTURE: OUR 5 YEAR CORPORATE PLAN

FLEET TRANSFORMATION

PROCESS TRANSFORMATION

• Customer led not production led

• Fit for purpose systems• Make or buy?• Bust bureaucracy• Data driven decision

making• Focus on innovation

• The hardest part of any culture change

• It starts with management style

• Accountability and transparency

• Focus on consistency• Fresh blood and

succession planning• Challenge mediocrity

PEOPLE TRANSFORMATION

• Route supervisors/route reviews

• Short-term capacity improvement

• Information• Cleanliness• Operational discipline• Courtesy

TACKLING THE BASICS

• ATC/resignalling• The Spadina Extension• Presto• LRTs and the Big Move• The Downtown Relief

Line• New streetcars• Financial sustainability

PROJECTS AND PRIORITIES

• The TTC is changing• We have a Vision and a 5

year plan of how to get there

• In the meantime, we are very focused on getting the basics right

• Funding is a challenge that must be addressed

• We will deliver a transit system that makes Toronto proud

SUMMARY