View
109
Download
0
Category
Preview:
Citation preview
AHMED ALAA EL-DIN SAYED TAWFIQ 67 4
th Entrance Sheikh Zayed ,Cairo, Egypt.
Postal Code:11511 E-mail:Aalaa@eg.ibm.com
AhmedAlaa1988.aa@gmail.com Home Phone: +202-23680178
Mobile Phone: +2- 01002500620
Personal Information
Date & Place of Birth : September 09, 1988 (Cairo) Gender : Male Nationality : Egyptian
Marital Status : Married
Military Status : Exempted
Education & Certifications:
University : Cairo University
Faculty : Faculty of Engineering
Department : Electronics and Communications
Year : May 2010
Grade : Good
Project Grade : Excellent
Professional Development & Certifications
Certified Enterprise Storage Technical Support V3
IBM, 2015
SVC, Storwize V7000 and Storwize V7000 Unified
Problem Determination IBM Mainz ,Germany 2015
Certified IBM System x Technical Fundamentals V11
IBM, 2012
Information Technology Infrastructure Library ITIL
IBM, 2013
Work
Experience
Employer
: IBM , World Trade Corporation , Egypt Branch.
Job title: System Service Representative
February 2011 - Present
- responsible for:
- All kind of services and support including:
installations, maintenance, preventive maintenance,
inspection, relocation for all IBM products
- Acting as an account manager for some of major
enterprise customers in Egypt such as Civil Status
Organization, BDC, Coca Cola, Juhayna, ABB and
MIC
- Providing the customer with the technology updates
suitable for his business.
- Maintaining all of the customer's IBM processors
starting from Pc's, Pc servers, Xseries, RS6000, P5,
P6, AS/400, I5, I6, power 7,Z series systems and all
external storage systems such as FastT, shark,
DS8000 systems, large tapes, optical drives libraries.
- Maintaining all the customers IBM printing
machines starting from desk oriented dot matrix
printers, laser printers, line printers and large system
printers
- Achieving customers’ satisfaction through the added
value services that can be delivered to them.
Experience:
1 Participating in the following tasks : -DS8000 Installation, performing firmware -Creating a Metro Mirror volume pair between a DS8000 model & a 2105 (Sept 2014 ) -Joining Aramco Backup Solution implementation in Al-Khobar KSA, 2015 -SAN switches Installation, Zoning & performing FOS (Fabric OS) upgrade. -Z196 & Z10 Mainframe Installation, MCLs update, Driver update & Memory upgrade. - IBM Blade Center Installation, maintenance & firmware upgrade.
- Tape Library attached to Z/OS Installation ,Configuration with attachments (Library Manager ,Controller).
2 IBM online courses:
281X Info XIV R3 General Availability.
IBM DS8000 R7.2 Update Service Training
IBM Midrange DS4700 Service Training
Z Enterprise 196 Hardware Training.
Other online courses also in field of Power Server and Blades
3 Very Good knowledge in Microsoft Office.
Personal Skills:___________________________________________
Effective working in team and with other teams.
Willing to try new things and am interested in improving
efficiency on assigned tasks.
Good communication skills, verbal and written.
Proven ability to manage multiple tasks.
Self-motivated and able to work independently.
Excellent client facing skills.
Languages:________________________________________________
1 Arabic (mother tongue). 2 English: Fluent.
Recommended