AHMED ALAA EL-DIN SAYED TAWFIQ 67 4

th Entrance Sheikh Zayed ,Cairo, Egypt.

Postal Code:11511 E-mail:Aalaa@eg.ibm.com

AhmedAlaa1988.aa@gmail.com Home Phone: +202-23680178

Mobile Phone: +2- 01002500620

Personal Information

Date & Place of Birth : September 09, 1988 (Cairo) Gender : Male Nationality : Egyptian

Marital Status : Married

Military Status : Exempted

Education & Certifications:

University : Cairo University

Faculty : Faculty of Engineering

Department : Electronics and Communications

Year : May 2010

Grade : Good

Project Grade : Excellent

Professional Development & Certifications

Certified Enterprise Storage Technical Support V3

IBM, 2015

SVC, Storwize V7000 and Storwize V7000 Unified

Problem Determination IBM Mainz ,Germany 2015

Certified IBM System x Technical Fundamentals V11

IBM, 2012

Information Technology Infrastructure Library ITIL

IBM, 2013

Work

Experience

Employer

: IBM , World Trade Corporation , Egypt Branch.

Job title: System Service Representative

February 2011 - Present

- responsible for:

- All kind of services and support including:

installations, maintenance, preventive maintenance,

inspection, relocation for all IBM products

- Acting as an account manager for some of major

enterprise customers in Egypt such as Civil Status

Organization, BDC, Coca Cola, Juhayna, ABB and

MIC

- Providing the customer with the technology updates

suitable for his business.

- Maintaining all of the customer's IBM processors

starting from Pc's, Pc servers, Xseries, RS6000, P5,

P6, AS/400, I5, I6, power 7,Z series systems and all

external storage systems such as FastT, shark,

DS8000 systems, large tapes, optical drives libraries.

- Maintaining all the customers IBM printing

machines starting from desk oriented dot matrix

printers, laser printers, line printers and large system

printers

- Achieving customers’ satisfaction through the added

value services that can be delivered to them.

Experience:

1 Participating in the following tasks : -DS8000 Installation, performing firmware -Creating a Metro Mirror volume pair between a DS8000 model & a 2105 (Sept 2014 ) -Joining Aramco Backup Solution implementation in Al-Khobar KSA, 2015 -SAN switches Installation, Zoning & performing FOS (Fabric OS) upgrade. -Z196 & Z10 Mainframe Installation, MCLs update, Driver update & Memory upgrade. - IBM Blade Center Installation, maintenance & firmware upgrade.

- Tape Library attached to Z/OS Installation ,Configuration with attachments (Library Manager ,Controller).

2 IBM online courses:

281X Info XIV R3 General Availability.

IBM DS8000 R7.2 Update Service Training

IBM Midrange DS4700 Service Training

Z Enterprise 196 Hardware Training.

Other online courses also in field of Power Server and Blades

3 Very Good knowledge in Microsoft Office.

Personal Skills:___________________________________________

Effective working in team and with other teams.

Willing to try new things and am interested in improving

efficiency on assigned tasks.

Good communication skills, verbal and written.

Proven ability to manage multiple tasks.

Self-motivated and able to work independently.

Excellent client facing skills.

Languages:________________________________________________

1 Arabic (mother tongue). 2 English: Fluent.