Accessing Your Gear - Access Management Learning Center Series

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Accessing Your Gear - Access Management

Learning Center Series

Presented by Jonathan Garay July 17th 2013

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Today's Agenda

● AM Server

● Handhelds Scanners

● Access Points (APs)

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Pro-Tip

● Find issues before game day

● Make appropriate repairs in time

● Don’t procrastinate!

Always check and test your equipment early!

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AM Server

● AM Monitor

● AM Transfer: Download / Upload

● AM Control

AM Server Components

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AM Server

Make sure you have AM Control, AM Download, and AM Upload running.

AM Server Components

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AM Server

● Hierarchy of how handhelds are distributed

● Ensure handhelds are in appropriate gates and facilities

AM Monitor

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AM Server

● Transfers information between AM server to back office● Be sure it’s running with “Sleeping” or “Transferring” status

o “Ticket not found”

AM Transfer: Download / Upload

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AM Server

● Defines handheld devices that are setup in AM Monitor● Lists by device ID or by IP Address● AM Control needs to run for the handhelds to appear Online● Ensure Device ID matches handheld ID

AM Control

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Handhelds Scanners

● Between event uses:o Keep handhelds in charging cradleso Keep spare batteries charged

● Check for loose battery covers

● Reboot each device and verify online status

● Confirm or change profile in order to match the venue

Handheld Scanners - Overview

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Handhelds Scanners

● Test a handheld by scanning a ticket!

● Scanners are water resistant, not proof!

● Scanning mobile tickets is easier to do in the shade than in direct sunlight

Handheld Scanners - Overview

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Handhelds Scanners

● Identify bad batteries

● Check lanyards

● Remove MagStripe Reader (MSR) from scanners as infrequently as possibleo Constant attachment and removal of the MSR will cause premature

wear to the MSR

Handheld Scanners - Overview

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Handhelds Scanners

Handheld Scanners - Overview

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Handhelds Scanners

● Rebooting Symbol scanners.

Handheld Scanners

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Handhelds Scanners

● Rebooting Janam Scannerso F4 + Power = Soft Reseto F2 + Power = Hard Reset

Handheld Scanners

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Handhelds Scanners

• If Network Venue Profiles [WLAN] are used [right] ensure the correct one is chosen and configured

Checking Venue Profiles

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Handhelds Scanners

• If Network Venue Profiles are not used, check to see if the correct venue is chosen by going to

‘Tools > Venue Profile’ and see if the correct ‘Profile’ is selected

Checking Venue Profiles

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Handhelds Scanners

● Once in the Venue Profile screen, you will be able to select the appropriate facility.

Checking Venue Profiles

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Handhelds Scanners

● Invalid Locationo Verify that the profile is correct and that AM Monitor (facility

code) is set up correctly

● Not Found

● Invalid Date

Common Test Errors

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Handhelds Scanners

● Ensure everything is transferred to the AM Servero Are Barcodes Balanced?

Common Test Errors

Not Found

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Handhelds Scanners

● Make sure that the event’s start and end date are the same

Common Test Errors

Invalid Date

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Handhelds Scanners

● Set Card Reader configuration options in AM Handheld

Card-Swipe Readers

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Handhelds Scanners

Equipment Transport

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Access Points

● Do a walk-around at the venue site to confirm that coverage is active from all wireless access points

● Confirm that you handhelds can achieve system “Online” state at each scanning location

● On Paciolan provided AP units, try power cycling APs first should any problems occur

Wireless Signal Coverage

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Key Takeaways

● AM Server Sideo Keep it runningo Handhelds won’t communicate with the server if it’s down

● Handheldso Test before everything gets underwayo Check the correct venue profile is selected for the evento Proper handling

● Call us

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QUESTIONS

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Thank you!