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2004 Hotqua - Activities
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 22
Quality Management for Health
Workshop: Quality Workshop: Quality Manager ISO Manager ISO 9001:20009001:2000
Quality Auditor ISO Quality Auditor ISO 9001:20009001:2000
SatisfactionSatisfaction degreedegree: : 85%85%
Photo: Achat-Hotel, Photo: Achat-Hotel, Augsburg, 11.01.04 Augsburg, 11.01.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 33
EuRoB-Project
Quality Manager / Hotel & Tourism ISO 9001:2000Satisfaction degree: 90%Photo: InterCityHotel, Stralsund, 04.03.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 44
Certification DIN-EN-ISO 9001
Workshop: Implementation of a QMS ISO 9001:2000, contentment degree: 97,50
Photo: Societät Wutzke & Förster, Frankfurt Oder, 01.04.04, certification: September 2004
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 55
Inhouse - Workshop
Professional sales for Professional sales for the front officethe front office
Contentment degree: 100%
Photo: Hotel Dietrich Bonhoeffer Haus Berlin, 20.04.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 66
Workshops AHK- Montevideo
Workshops: „Customer relations" and "Professional sales„
Contentment degree: 95 + 87%
Photo: AHK-Uruguay, Montevideo, 21-22.04.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 77
Service Quality
Workshop: " Service Service quality from the quality from the viewpoint of the hotel viewpoint of the hotel guestsguests „
Contentment degree: 91%
Photo: InterCityHotel Stralsund, 01.06.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 88
EuRoB- Workshops
Customer relations Customer relations (22.06.04)(22.06.04)Complaint management Complaint management (29.06.04)(29.06.04)internal Audit (12.07.04)internal Audit (12.07.04)Contentment degree: Contentment degree: 95%95%Photo: Hotel Horizont, Photo: Hotel Horizont, 22.06.0422.06.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 99
Sales Workshops
Hotel DBH / VCH, Berlin, 06.07.04
InterCityHotel Stralsund, 07.07.04
The Westin Leipzig, 08.07.04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1010
Workshops in Montevideo
Customer relationsCustomer relations
Professional salesProfessional sales
Contentment degree: Contentment degree: 98,5 und 97,3 %98,5 und 97,3 %
Photo: AHK- Uruguay / Photo: AHK- Uruguay / Hotqua participants in Hotqua participants in Montevideo, Montevideo, JulayJulay 04 04
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1111
Workshop Front Office
Professional sales for the front office
Contentment degree: 97,5%
Photo: 18.08.04 InterCityHotel Stralsund
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1212
Online Courses in Spanish language
Management & motivationManagement & motivation
Contentment degree: Contentment degree: 100%100%
Melina Armijo (photo), Melina Armijo (photo), Tegucigalpa/HondurasTegucigalpa/Honduras
Ricardo Kaufmann, Ricardo Kaufmann, Montevideo/UruguayMontevideo/Uruguay
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1313
Implementation & Certification
Implementation of a high Implementation of a high Quality Management Quality Management System ISO 9001System ISO 9001
Contentment degree of Contentment degree of the panticipants: 80%the panticipants: 80%
Societät Wutzke & Societät Wutzke & Förster, OldenburgFörster, Oldenburg
September - September - DecemberDecember 20042004
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1414
Workshop in Stralsund
ComplaintComplaintManagementManagement
Contentment degree Contentment degree of the panticipants: of the panticipants: 96,22%96,22%
InterCityHotel InterCityHotel Stralsund, September Stralsund, September 20042004
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1515
Workshops in Berlin & Hannover
Professional sales for the Professional sales for the front officefront office
VCH-Hotel DBH Berlin, VCH-Hotel DBH Berlin, 12.10.0412.10.04
Andor Hotel Plaza Andor Hotel Plaza Hannover, 21.10.04Hannover, 21.10.04
Contentment degree of Contentment degree of the workshop the workshop participants: 99,5%participants: 99,5%
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1616
Workshops Mercosur
Professional sales / Professional sales / Buenos AiresBuenos AiresCustomer relations / Customer relations / Buenos AiresBuenos AiresManagement and Management and motivation / Montevideomotivation / MontevideoPhoto: Workshop Photo: Workshop participants in Buenos participants in Buenos Aires, October 2004 Aires, October 2004
Hotqua Aktivitäten 2004Hotqua Aktivitäten 2004 www.hotqua.de www.hotqua.de 1717
Quality Management
IdeQua Workshops:IdeQua Workshops:
Quality Representative / Quality Representative / Project Management Project Management (10.04)(10.04)
Quality Manager (11.04)Quality Manager (11.04)
Quality Auditor (12.04)Quality Auditor (12.04)
ContentmentContentment degreedegree of of thethe panticipantspanticipants: 95,6% : 95,6%
Photo: Hotel Unter den Photo: Hotel Unter den Linden Berlin, 30.10.04 Linden Berlin, 30.10.04
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