109648776 Conscious Capitalism CEO Summit the Big Idea Delivering Happiness Jenn Lim

CONSCIOUS CAPITALISM CEO SUMMITOCT 9 2012 – AUSTIN, TX

JENN LIMCEO & CHIEF HAPPINESS OFFICER

?WHAT’S THE BIG IDEA

HOW DID I GET HERE?

WHY AM I SO PASSIONATE ABOUT HAPPINESS?

GO BEARS!

INTERNETCONSULTANT

LAYOFFLOSERLOSS

MT. KILI

GREEN FIELDExplored and Prioritized

ZAPPOSCONSULTANT

ROCK BOTTOM

REALLOSS

CAN COMPANIES REALLY BE

SUCCESSFUL WITH HAPPINESS AS A

BUSINESS MODEL?

CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)INVEST IN C+C MORE THAN OTHER AREAS

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $

MM

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

SALES 37%

PRODUCTIVITY31%

ACCURACY 19%______________________________________

TURNOVERENGAGEMENT CREATIVITYPROFITS

STUDIES FROM THEHARVARD BUSINESS REVIEW,

JAN-FEB 2012 ISSUE

HAPPINESS in the WORKPLACE

THAT’S ALL GREAT BUT HOW DO I START(OR HOW DO WE GETBETTER)?

?BIG IDEA

JENN@DELIVERINGHAPPINESS.COM

COME TO THE PRACTICUM :)

THINK

SMALLAND

MEASURE ALONG THE WAY

SCIENTIFIC SENSEBUSINESS SENSE

HUMAN SENSE

(aka. Dev:)

WHY

JENN@DELIVERINGHAPPINESS.COM

LET’S NUDGE THEWORLD TO A HAPPIER PLACE