Upload
delivering-happiness
View
218
Download
0
Embed Size (px)
Citation preview
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
1/19
CONSCIOUS CAPITALISM CEO SUMMIT
OCT 9 2012 AUSTIN, TX
JENN LIM
CEO & CHIEF HAPPINESS OFFICER
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
2/19
WHAT
STHE BIGIDEA
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
3/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
4/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
5/19
HOW DID
I GETHERE
WHY AM I SO PASSIONATE
ABOUT HAPPINESS?
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
6/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
7/19
CAN COMPANIESREALLY BESUCCESSFUL WITH
HAPPINESSAS ABUSINESS MODEL?
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
8/19
CULTURE AND CUSTOMER SERVICEWORD OF MOUTH (75% REPEAT CUSTOMERS)
INVEST IN C+C MORE THAN OTHER AREAS
01 02 0603 04 05 0700 08
GrossSales$M
M
$1,000
800
600
400
200
NOV 09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
9/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
10/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
11/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
12/19
SALES 37%PRODUCTIVITY31%
ACCURACY 19%______________________________________
TURNOVERENGAGEMENTCREATIVITYPROFITS
STUDIES FROM THEHARVARD BUSINESS REVIEW,JAN-FEB 2012 ISSUE
HAPPINESS in theWORKPLACE
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
13/19
THATS ALL GREAT BUTHOW DO I START
(OR HOW DO WE GETBETTER)?
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
14/19
BIG IDEA
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
15/19
COME TO THEPRACTICUM :)
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
16/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
17/19
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
18/19
SCIENTIFICSENSEBUSINESS SENSE
HUMAN SENSE
(aka. Dev:)
WHY
7/31/2019 Conscious Capitalism CEO Summit "The Big Idea" Delivering Happiness - Jenn Lim
19/19