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Supply Chain World ConferenceSupply Chain World ConferenceApril 10-12 ChicagoApril 10-12 Chicago
Bryan HarrisBryan HarrisOrigin TechnologyOrigin Technology
Develop and Engage Your Develop and Engage Your OrganizationOrganization
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Focusing on Organizations, Focusing on Organizations, Data Integrity and Data Integrity and CommunicationsCommunications
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•Do you have an information system?
•Is your information system collaborative?
•Is the data integrity what you need it to be?
•Is your service level where you need it to be?
•Is your supplier delivery what you need it to be?
•Is your inventory at the level you need it to be?
Questions….
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•Can B to B technology help your business?
•Can B to C technology help your business?
•How fast can you take and order today?
•How fast can your supplier recognize demand?
•What is and how long is your supply chain?
•How much money is allocated to IS in 2000?
Questions….
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Enterprise Maturity ModelEnterprise Maturity Model
Mfg Mktg
WhseFin1111
Mktg Fin Mfg Whse2222
Mktg Fin Mfg Whse
eSCM eEmployee eCRM
3333
Level 1:Disparate data and applicationsVarious levels of integration
Level 2:Stable ERP implementation Common data and processes
Level 3:ERP extended into customers, suppliers, and employees
Level 1:Disparate data and applicationsVarious levels of integration
Level 2:Stable ERP implementation Common data and processes
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•Reduce supply chain costs
•Reduce cycle times
•Electronic collaboration with customers/suppliers
•Increase Internet use
•Reduce product life cycles
•Improve forecasting
Key Business Focus Areas….
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•Internet order handling
•Promotion planning/measurement
•Manufacturing execution
•Direct marketing
•Collaborative Planning/
Forecasting/Replenishment
Technology focus 18-36 months….
Source: 1999 Consumer Goods Technology Study -Ernst&Young
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Current situation
Supplier You Customer
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•Internet order handling?
•Promotion planning/measurement?
•Manufacturing execution?
•Direct marketing?
•Collaborative Planning/
Forecasting/Replenishment?
Staffing/Process focus 18-36 months….
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•Look at each process that carries data to and
from your current information system
•Look at the people who create/execute data
•Turn data into information
•Train our people on new processes and
technology
•Teach our people how to collaborate
What can we do to support technology?
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eBusiness ApproacheBusiness Approach
IndustryAnalysis
InternalReview
VisionWorkshop
RoadmapWorkshopStart
Week 1 Week 2 Week 3
eBusiness Strategy Solution Deliverables
As-Is Analysis
CompetitiveLandscape
5 Forces Model
Vision
Roadmap
Business Case
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ApproachApproach
ActivitiesActivities General overview General overview (level below annual report, (level below annual report,
include business objectives)include business objectives) Technology review Technology review (hardware, software, direction)(hardware, software, direction) Review of past internet related efforts Review of past internet related efforts Research/Review competitor’s E-Business Solutions Research/Review competitor’s E-Business Solutions
IndustryReview
InternalReview
VisionWorkshop
RoadmapWorkshopStart
Week 1 Week 2 Week 3
Standard E-Business Strategy Solution
Week 1Internal Review Industry Analysis
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IndustryReview
InternalReview
VisionWorkshop
RoadmapWorkshopStart
Week 1 Week 2 Week 3
Standard E-Business Strategy Solution
Week 2Vision
Workshop
ApproachApproach
ActivitiesActivities E-Business Vision WorkshopE-Business Vision Workshop
Establish Internet Channel Establish Internet Channel (e.g., Customers, Suppliers, Employees, …)(e.g., Customers, Suppliers, Employees, …)
Bypass Value Chain Bypass Value Chain Develop New Value Proposition Develop New Value Proposition Establish Industry PortalEstablish Industry Portal
E-Business SWOT analysisE-Business SWOT analysis
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IndustryReview
InternalReview
VisionWorkshop
RoadmapWorkshopStart
Week 1 Week 2 Week 3
Standard E-Business Strategy Solution
Week 3Roadmap Workshop
ApproachApproach
ActivitiesActivities Build Roadmap Build Roadmap (define project size chunks to reach vision)(define project size chunks to reach vision) Define business case for overall vision and for each projectDefine business case for overall vision and for each project Define high level staffing requirements and timeframesDefine high level staffing requirements and timeframes Define high level workplan at project levelDefine high level workplan at project level Build internal communication planBuild internal communication plan
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Organization DevelopmentOrganization Development
Create a collaborative environment
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Organization DevelopmentOrganization Development
•Assessment of the organization
•Develop skills matrix
•Train/Train/Train
•Reorganize staff to support new business operations
•Develop matrix organizations
•Standardize on metrics for common focus/results
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Organization EngagementOrganization Engagement
•Create teams focused on the customer
•know their strategies
•know their inventory management practices
•know their staff
•know their customers
•know their habits(ie:seasonal builds)
•know their measures
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Customer Focused ?Customer Focused ?
•Some questions to be answered
•what are their IT solutions
•inventory practices(ie:ABC)
•warehousing/cross-docking rules
•who do they serve(retail/consumer/dist)
•transportation preferences
•know their measures
•what is important to them
•does your system reflect the above?
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Customer Focused ?Customer Focused ?
•Who should my staff be ?
•NOT sales people
•Inventory Practitioners
•Production Planners
•Operations trained people
•Transportation Professionals
•Purchasing Professionals
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Organization EngagementOrganization Engagement
•Create teams focused on the supplier
•know their strategies
•know their inventory management practices
•know their staff
•know their suppliers
•know their habits(ie:seasonal demands)
•know their measures
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Supplier FocusedSupplier Focused•Some questions to be answered
•what are their IT solutions
•inventory practices(ie:ABC)
•know their planning practices
•know their true lead times
•know their habits(ie:seasonal demands)
•favorite carriers
•know their measures
•does your system reflect the above?
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Supplier Focused ?Supplier Focused ?
•Who should my staff be ?
•NOT just purchasing people
•Industrial Engineers
•Inventory Practitioners
•Production Planners
•Operations trained people
•Transportation Professionals
•Customer Service Representative
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Changing SituationKeep pounding away
Supplier You Customer
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Focusing on Organizations, Focusing on Organizations, Data Integrity and Data Integrity and CommunicationsCommunications
QUESTIONS?
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Key take-aways
-Never assume you know what your customer wants
-Never assume you know what your supplier needs
-People are the only ones who can perform the task
Develop and Engage Your Organization
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