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Supply Chain World ConferenceSupply Chain World ConferenceApril 10-12 ChicagoApril 10-12 Chicago

Bryan HarrisBryan HarrisOrigin TechnologyOrigin Technology

Develop and Engage Your Develop and Engage Your OrganizationOrganization

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Focusing on Organizations, Focusing on Organizations, Data Integrity and Data Integrity and CommunicationsCommunications

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•Do you have an information system?

•Is your information system collaborative?

•Is the data integrity what you need it to be?

•Is your service level where you need it to be?

•Is your supplier delivery what you need it to be?

•Is your inventory at the level you need it to be?

Questions….

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•Can B to B technology help your business?

•Can B to C technology help your business?

•How fast can you take and order today?

•How fast can your supplier recognize demand?

•What is and how long is your supply chain?

•How much money is allocated to IS in 2000?

Questions….

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Enterprise Maturity ModelEnterprise Maturity Model

Mfg Mktg

WhseFin1111

Mktg Fin Mfg Whse2222

Mktg Fin Mfg Whse

eSCM eEmployee eCRM

3333

Level 1:Disparate data and applicationsVarious levels of integration

Level 2:Stable ERP implementation Common data and processes

Level 3:ERP extended into customers, suppliers, and employees

Level 1:Disparate data and applicationsVarious levels of integration

Level 2:Stable ERP implementation Common data and processes

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•Reduce supply chain costs

•Reduce cycle times

•Electronic collaboration with customers/suppliers

•Increase Internet use

•Reduce product life cycles

•Improve forecasting

Key Business Focus Areas….

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•Internet order handling

•Promotion planning/measurement

•Manufacturing execution

•Direct marketing

•Collaborative Planning/

Forecasting/Replenishment

Technology focus 18-36 months….

Source: 1999 Consumer Goods Technology Study -Ernst&Young

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Current situation

Supplier You Customer

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•Internet order handling?

•Promotion planning/measurement?

•Manufacturing execution?

•Direct marketing?

•Collaborative Planning/

Forecasting/Replenishment?

Staffing/Process focus 18-36 months….

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•Look at each process that carries data to and

from your current information system

•Look at the people who create/execute data

•Turn data into information

•Train our people on new processes and

technology

•Teach our people how to collaborate

What can we do to support technology?

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eBusiness ApproacheBusiness Approach

IndustryAnalysis

InternalReview

VisionWorkshop

RoadmapWorkshopStart

Week 1 Week 2 Week 3

eBusiness Strategy Solution Deliverables

As-Is Analysis

CompetitiveLandscape

5 Forces Model

Vision

Roadmap

Business Case

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ApproachApproach

ActivitiesActivities General overview General overview (level below annual report, (level below annual report,

include business objectives)include business objectives) Technology review Technology review (hardware, software, direction)(hardware, software, direction) Review of past internet related efforts Review of past internet related efforts Research/Review competitor’s E-Business Solutions Research/Review competitor’s E-Business Solutions

IndustryReview

InternalReview

VisionWorkshop

RoadmapWorkshopStart

Week 1 Week 2 Week 3

Standard E-Business Strategy Solution

Week 1Internal Review Industry Analysis

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IndustryReview

InternalReview

VisionWorkshop

RoadmapWorkshopStart

Week 1 Week 2 Week 3

Standard E-Business Strategy Solution

Week 2Vision

Workshop

ApproachApproach

ActivitiesActivities E-Business Vision WorkshopE-Business Vision Workshop

Establish Internet Channel Establish Internet Channel (e.g., Customers, Suppliers, Employees, …)(e.g., Customers, Suppliers, Employees, …)

Bypass Value Chain Bypass Value Chain Develop New Value Proposition Develop New Value Proposition Establish Industry PortalEstablish Industry Portal

E-Business SWOT analysisE-Business SWOT analysis

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IndustryReview

InternalReview

VisionWorkshop

RoadmapWorkshopStart

Week 1 Week 2 Week 3

Standard E-Business Strategy Solution

Week 3Roadmap Workshop

ApproachApproach

ActivitiesActivities Build Roadmap Build Roadmap (define project size chunks to reach vision)(define project size chunks to reach vision) Define business case for overall vision and for each projectDefine business case for overall vision and for each project Define high level staffing requirements and timeframesDefine high level staffing requirements and timeframes Define high level workplan at project levelDefine high level workplan at project level Build internal communication planBuild internal communication plan

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Organization DevelopmentOrganization Development

Create a collaborative environment

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Organization DevelopmentOrganization Development

•Assessment of the organization

•Develop skills matrix

•Train/Train/Train

•Reorganize staff to support new business operations

•Develop matrix organizations

•Standardize on metrics for common focus/results

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Organization EngagementOrganization Engagement

•Create teams focused on the customer

•know their strategies

•know their inventory management practices

•know their staff

•know their customers

•know their habits(ie:seasonal builds)

•know their measures

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Customer Focused ?Customer Focused ?

•Some questions to be answered

•what are their IT solutions

•inventory practices(ie:ABC)

•warehousing/cross-docking rules

•who do they serve(retail/consumer/dist)

•transportation preferences

•know their measures

•what is important to them

•does your system reflect the above?

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Customer Focused ?Customer Focused ?

•Who should my staff be ?

•NOT sales people

•Inventory Practitioners

•Production Planners

•Operations trained people

•Transportation Professionals

•Purchasing Professionals

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Organization EngagementOrganization Engagement

•Create teams focused on the supplier

•know their strategies

•know their inventory management practices

•know their staff

•know their suppliers

•know their habits(ie:seasonal demands)

•know their measures

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Supplier FocusedSupplier Focused•Some questions to be answered

•what are their IT solutions

•inventory practices(ie:ABC)

•know their planning practices

•know their true lead times

•know their habits(ie:seasonal demands)

•favorite carriers

•know their measures

•does your system reflect the above?

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Supplier Focused ?Supplier Focused ?

•Who should my staff be ?

•NOT just purchasing people

•Industrial Engineers

•Inventory Practitioners

•Production Planners

•Operations trained people

•Transportation Professionals

•Customer Service Representative

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Changing SituationKeep pounding away

Supplier You Customer

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Focusing on Organizations, Focusing on Organizations, Data Integrity and Data Integrity and CommunicationsCommunications

QUESTIONS?

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Key take-aways

-Never assume you know what your customer wants

-Never assume you know what your supplier needs

-People are the only ones who can perform the task

Develop and Engage Your Organization