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Critical Incident Management
“Psychological Risk Mitigation”
JOSH HAWESPRINCIPAL PSYCHOLOGIST
Key Points(What I will cover)
Psychological Critical Incident Explanation.
Impact of a Psychological Critical Incident. (Financial, Social, and HR)
Four Phases of managing a Psychological Critical Incident
Scenario Activity
Summary
Objectives(What YOU will get from this!)
Identify cost for organisation (financial, social, public relations and compensation).
Understanding on how to provide a safer work environment with continued productivity.
Identify strategies to reduce workplace psychological risk to employees. Particular to Critical Incidents (death, accidents & near miss).
Psychological Critical Incident Explanation.
A Critical Incident is typically defined as an event that is unexpected, out of the ordinary or above the resource at hand.
Psychological Critical Incident is a when there is a significant potential psychological impact on personnel.
Psychological Risk Mitigation is the processes, procedures and training you put in place in order to reduce the likelihood of the event occurring and which will reduce the severity of the event if it does occurs.
If I get it wrong, what is the cost?
Financial: Insurance Compensation Lost productivity
Social: Community Support Family Perspective Media/Issue
motivated groups Councils and
Government
Human Resources Retention Recruitment Maintaining impaired
staff (60% performance)
Four Phases: Psychological Critical Incident
SupportOrganisatio
nal Assistance
1
Applied Assistance 2
Follow-up &
Feedback 3
Enhancement Training 4
Critical Incident Applied Psychological Assistance
Applied Psychological Assistance must:
Realistic, Timely, Robust, Provide guidance & support for staff affected, Guidance & support for management
involved, Be delivered to site or within proximity of site, Be a clearly planned and coordinated
process of Applied Psychological Assistance.
ScenarioPsychological Critical Incident
The HR manager from BLUE DUST MINING has just been notified of an onsite accident. The HSC manager reported to the HR manager, that a foot-well had collapsed this morning and a staff member had broken both legs and was rushed to hospital.
The site has been shut down one (1) hour ago and an investigation will ensue. The HSC manager seems nervous and agitated over the phone. Most of the staff have been kept on site. Some staff have gone home.
What are some of the aspects of Psychological Risks you need to consider to maintain duty of care?
Scenario 1 Considerations
Team debrief (workmates, responders, managers)
EAP Support (individual and teams)
Safe movement of personnel from site
Family notification
Organise phone contact home
Managerial/HSC support
Expert Consultancy/Report
Resilience and Body Handling Training
Process - Flowchart
Staff retention
Psych Risk Mitigation Policy
ID friends/colleagues to be notified
Increased chance of other accidents
Employees attitudes (Fault, aggression, blame, responsibility, guilt)
Group dynamic
Burnout
Summary
Psychological Critical Incident Explanation.
Impact of a Psychological Critical Incident. (Financial, Social, and HR)
Four Phases of managing a Psychological Critical Incident
Scenario Activity
OH&S includes psychological health, not just physical!
Questions
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