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Critical Incident Management

“Psychological Risk Mitigation”

JOSH HAWESPRINCIPAL PSYCHOLOGIST

Key Points(What I will cover)

Psychological Critical Incident Explanation.

Impact of a Psychological Critical Incident. (Financial, Social, and HR)

Four Phases of managing a Psychological Critical Incident

Scenario Activity

Summary

Objectives(What YOU will get from this!)

Identify cost for organisation (financial, social, public relations and compensation).

Understanding on how to provide a safer work environment with continued productivity.

Identify strategies to reduce workplace psychological risk to employees. Particular to Critical Incidents (death, accidents & near miss).

Psychological Critical Incident Explanation.

A Critical Incident is typically defined as an event that is unexpected, out of the ordinary or above the resource at hand.

Psychological Critical Incident is a when there is a significant potential psychological impact on personnel.

Psychological Risk Mitigation is the processes, procedures and training you put in place in order to reduce the likelihood of the event occurring and which will reduce the severity of the event if it does occurs.

If I get it wrong, what is the cost?

Financial: Insurance Compensation Lost productivity

Social: Community Support Family Perspective Media/Issue

motivated groups Councils and

Government

Human Resources Retention Recruitment Maintaining impaired

staff (60% performance)

Four Phases: Psychological Critical Incident

SupportOrganisatio

nal Assistance

1

Applied Assistance 2

Follow-up &

Feedback 3

Enhancement Training 4

Critical Incident Applied Psychological Assistance

Applied Psychological Assistance must:

Realistic, Timely, Robust, Provide guidance & support for staff affected, Guidance & support for management

involved, Be delivered to site or within proximity of site, Be a clearly planned and coordinated

process of Applied Psychological Assistance.

ScenarioPsychological Critical Incident

The HR manager from BLUE DUST MINING has just been notified of an onsite accident. The HSC manager reported to the HR manager, that a foot-well had collapsed this morning and a staff member had broken both legs and was rushed to hospital.

The site has been shut down one (1) hour ago and an investigation will ensue. The HSC manager seems nervous and agitated over the phone. Most of the staff have been kept on site. Some staff have gone home.

What are some of the aspects of Psychological Risks you need to consider to maintain duty of care?

Scenario 1 Considerations

Team debrief (workmates, responders, managers)

EAP Support (individual and teams)

Safe movement of personnel from site

Family notification

Organise phone contact home

Managerial/HSC support

Expert Consultancy/Report

Resilience and Body Handling Training

Process - Flowchart

Staff retention

Psych Risk Mitigation Policy

ID friends/colleagues to be notified

Increased chance of other accidents

Employees attitudes (Fault, aggression, blame, responsibility, guilt)

Group dynamic

Burnout

Summary

Psychological Critical Incident Explanation.

Impact of a Psychological Critical Incident. (Financial, Social, and HR)

Four Phases of managing a Psychological Critical Incident

Scenario Activity

OH&S includes psychological health, not just physical!

Questions