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©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Scenario Overview
Handling an Incoming Customer Inquiry
Initiating Outbound Delivery
Creating Sales Quotes
Processing Outbound Delivery
Processing Receivables and Payments
Creating Down Payment Request - Customer
Scenario Explorer
Open LegendScenario Description
The following business roles are involved in this scenario:
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity
PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Click process chevrons for details
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales Orders
Credit CardSales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
Accounts Receivable Accountant
Marketing-to-Opportunity
Customer Returns
If you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees
Business Value
Scenario Flow
Further Information
Creating Sales Contract
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Sell-from-Stock)Scenario Overview
Scenario Explorer
Click process chevrons for details
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
Accounts Receivable Accountant
The following business roles are involved in this scenario:
Scenario DescriptionCredit Card
Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
If you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity
PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Open LegendLegend
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
Scenario/Processes
Business Value
Scenario Flow
Further Information
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing InspectionsMarketing-to-
Opportunity
Customer Returns
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Creating Customer Invoices
Creating Sales OrdersCreating Sales Contract
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer
Process Description
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed bySales/Customer Service Representative
In the Work Center(s)Account Management Groupware (Outlook) Collaboration Window
Further Information
Click process chevrons for details
Initiating Outbound Delivery
Creating Sales Quotes
Processing Outbound Delivery
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales Orders
Handling an IncomingCustomer Inquiry
Receive an incoming fax or e-mail and log an inquiry
X
Click here to display process variants
i
Business Value
Scenario Flow
Further InformationSee alsoServices
Creating Sales Contract
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry
Scenario Explorer
Process Description
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed bySales/Customer Service Representative
In the Work Center(s)Account Management Groupware (Outlook) Collaboration Window
Further Information
Click process chevrons for details
Handling an Incoming InquiryManually via Activities
Handling an Incoming Customer Inquiry via Telephony Channel
i
i
Business Value
Scenario Flow
Further InformationSee alsoServices
Creating Sales Quotes
Handling an IncomingCustomer Inquiry
Receive an incoming fax or e-mail and log an inquiry
Click here to hide process variants
i
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales OrdersCreating Sales Contract
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Quotes
Scenario Explorer
Process Description
The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.
Performed bySales/Customer Service Representative
In the Work Center(s)New Business
Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Create a sales quote
Approve a sales quote
i i
X
Business Value
Scenario Flow
Further Information See alsoSales Quotes Quick Guide
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales OrdersCreating Sales Contract
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Contract
Scenario Explorer
Process Description
The Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .Sales contracts can also be created directly, and do not require any approvals.
Performed bySales Representative
In the Work Center(s)Sales Order
Further Information
Creating Sales Contract
Approve a Sales Quote for contract
Creating sales contract
i
X
Business Value
Scenario Flow
Further Information See alsoSales Contract Quick Guide
Create a sales Quote for Contract
i
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales Orders
Click process chevrons for details
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Orders
Scenario Explorer
Process Description
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication or a connected e-shop.
Performed bySales/Customer Service Representative
In the Work Center(s)Sales Orders
Further Information
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Down Payment Request - Customer
Processing Receivables and Payments
Creating Sales Orders
Create a sales order
Approve a sales order
X
i i
Business Value
Scenario Flow
Further Information See alsoSales Orders Quick Guide
Creating Sales Contract
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Creating Down Payment Requests - Customer
Scenario Explorer
Process Description
The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.
Performed bySales/Customer Service Representative
In the Work Center(s)Customer Invoicing
Further Information
Click process chevrons for details
Processing Receivables and Payments
Creating Sales Orders
Business Value
Scenario Flow
Further Information See alsoCreate a Down Payment Request
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Down Payment Request - Customer
Create and release down payment request
i
Initiating Outbound Delivery
Processing Outbound Delivery
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed byAccounts Receivable Accountant
In the Work Center(s)Receivables Payment Management
Further Information
Click process chevrons for details
Initiating Outbound Delivery
Creating Sales Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
i i
X
Allocate a payment
i
Clear a payment
i
…
Click here to display process variants
Business Value
Scenario Flow
Further Information See alsoAllocate a Payment Manually
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Down Payment Request - Customer
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed byAccounts Receivable Accountant
In the Work Center(s)Receivables Payment Management
Further Information
Click process chevrons for details
Business Value
Scenario Flow
Further Information See alsoClear an Incoming Payment Manually
Initiating Outbound Delivery
Creating Sales Orders
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
i i
Allocate a payment
i
Clear a payment
i
…
Click here to hide process variants
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
ii
i
iiiii
Creating Down Payment Request - Customer
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound Delivery
Scenario Explorer
Process Description
The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.
Performed byWarehouse Manager
In the Work Center(s) Outbound Logistics Control
Further Information
Click process chevrons for details
Processing Outbound Delivery
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Creating Sales Orders
…
Initiating Outbound Delivery - Shipment from Your Own Site
Determine ship-from and check product availability
Initiate outbound delivery
i i
X
Click here to display process variants
Business Value
Scenario Flow
Further Information See alsoOutbound Delivery Processing
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
©© 2013 SAP AG. All rights reserved.
Processing Receivables and Payments
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound Delivery
Scenario Explorer
Process Description
The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.
Performed byWarehouse Manager
In the Work Center(s) Outbound Logistics Control
Further Information
Click process chevrons for details
Initiating Outbound Delivery for Shipment from Externally-Managed Location
i
Business Value
Scenario Flow
Further Information See alsoShip-From Determination and Shipment Scheduling for Customer Demand
Processing Outbound Delivery
Creating Down Payment Request - Customer
Processing Inspections
Creating Customer Invoices
Creating Sales Orders
Initiating Outbound Delivery - Shipment from Your Own Site
Determine ship-from and check product availability
Initiate outbound delivery
i i
Click here to hide process variants
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
…
X
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery
Scenario Explorer
Process Description
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Performed byWarehouse Operator
In the Work Center(s)Outbound Logistics
Further Information
Click process chevrons for details
Initiating Outbound Delivery
Processing Receivables and Payments
Creating Customer Invoices
…
Processing Outbound Delivery - with Tasks
Create a warehouse request
Create a warehouse task
i i
X
Confirm a warehouse task and post goods issue
i
Accept a deviation
i
Finalize an outbound delivery
iClick here to display process variants
Processing Inspections
Business Value
Scenario Flow
Further Information See alsoOutbound Delivery Processing
©© 2013 SAP AG. All rights reserved.
Processing Inspections
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery
Scenario Explorer
Process Description
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Performed byWarehouse Operator
In the Work Center(s)Outbound Logistics
Further Information
Click process chevrons for details
Processing Outbound Delivery - Without Task Control
Processing Outbound Delivery for Externally-Managed Locations
ii
Business Value
Scenario Flow
Further Information See alsoOutbound Delivery Processing
Initiating Outbound Delivery
Processing Receivables and Payments
Creating Customer Invoices
…
Processing Outbound Delivery - with Tasks
Create a warehouse request
Create a warehouse task
i i
Confirm a warehouse task and post goods issue
i
Accept a deviation
i
Finalize an outbound delivery
iClick here to hide process variants
X
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Sell-from-Stock)Process Details: Processing Inspections
Scenario Explorer
Process Description
The Processing Inspections business process allows you to process, monitor, and analyze inspections of products :
Inspections at goods receiptReceiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in productionIn-process control and final inspections for production
Inspections in shippingFinal inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.
Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user.
Performed byInspector Quality Engineer Quality Manager
In the Work Center(s)Quality Control
Further Information
Click process chevrons for details
Initiating Outbound Delivery
Creating Sales Quotes
Processing Outbound Delivery
Processing Receivables and Payments
Creating Customer Invoices
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Inspect samples
Record inspection results
Decide about quality
i i i
X
…
Scenario/Processes
Business Value
Scenario Flow
Further Information See alsoProcess an Inspection
Creating Sales Contract
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Creating Customer Invoices
Scenario Explorer
Process Description
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
Performed byAccounts Receivable Accountant
In the Work Center(s)Customer Invoicing
Further Information
Click process chevrons for details
Processing Receivables and Payments
Processing Inspections
Creating Customer Invoices
Transfer invoice requests
Release an invoice
X
i i
Business Value
Scenario Flow
Further Information See alsoCustomer Invoice Processing
Creating Sales Quotes
…
Creating Sales Contract
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed byAccounts Receivable Accountant
In the Work Center(s)ReceivablesPayment ManagementLiquidity Management
Further Information
Click process chevrons for details
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
i i
X
Allocate a payment
i
Clear a payment
i
Processing Inspections
Click here to display process variants
Business Value
Scenario Flow
Further Information See alsoAllocate a Payment Manually
…
©© 2013 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed byAccounts Receivable Accountant
In the Work Center(s)ReceivablesPayment ManagementLiquidity Management
Further Information
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
iiiii
Business Value
Scenario Flow
Further Information See alsoClear an Incoming Payment Manually
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Creating Sales Orders
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Externally-Initiated Payments by Incoming Bank Transfer
Enter a remittance advice
Process a bank statement
i i
Allocate a payment
i
Clear a payment
i
Processing Inspections
Click here to hide process variants
…
X
©© 2013 SAP AG. All rights reserved.
Settle
Create Invoice Process Receivables Post to Ledger
Order-to-Cash (Sell-from-Stock) Business Value
Scenario Explorer
Overview
This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement
Sales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels
Key Benefits
Fulfill
Initiate Outbound Delivery
Execute Warehouse Tasks (Optional) / Post Goods Issue
Create Outbound Delivery
Order
Create Opportunity
Create Sales Quote
Create Sales Order
Business Value
Scenario/Processes
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
• For Own Delivery• For Delivery by
Warehouse Provider
Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: Standard
Legend & VariantsWork center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Variant(s) of the Scenario:
Standard
With Sales Contract
With Down Payment
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
Scenario Explorer
Work Center
Additional Application
New Business Sales Orders
Outbound Logistics Control
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Collaboration Window /
Groupware Client
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Creating Customer Invoices
Marketing-to-Opportunity
Customer Returns
• telephony channel
• fax-/e-mail channel
• With Task Control• Without Task
Control• From Warehouse
Provider
• Process Bank Statement - Standard Variant
• Process externally initiated payment by incoming check (Multiple Checks)
• … (7 more variants)
ProcessingReceivables and Payments
Handling an Incoming Customer Inquiry
Processing Outbound Delivery
Business Value
Scenario/Processes
Scenario Flow
Further Information
©© 2013 SAP AG. All rights reserved.
• For Own Delivery• For Delivery by
Warehouse Provider
Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales Contract
Legend & VariantsWork center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Variant(s) of the Scenario:
Standard
With Sales Contract
With Down Payment
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
Scenario Explorer
Collaboration Window
Groupware Client
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Creating Customer Invoices
Marketing-to-Opportunity
Customer Returns
• With Task Control• Without Task
Control• From Warehouse
Provider
• Process Bank Statement - Standard Variant
• Process externally initiated payment by incoming check (Multiple Checks)
• … (7 more variants)
ProcessingReceivables and Payments
Processing Outbound Delivery
Business Value
Scenario/Processes
Scenario Flow
Further Information
Creating Sales Quote for contract
Sales Orders
Outbound Logistics Control
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Sales Orders
New Business
Work Center
Additional Application
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down Payment
Legend & Variants Variant(s) of the Scenario:
Standard
With Sales Contract
With Down Payment
Scenario Explorer
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Creating Customer Invoices
Marketing-to-Opportunity
Customer Returns
• telephony channel
• fax-/e-mail channel
• with task control
• without task control
• Process Bank Statement - Standard Variant
• Process externally initiated payment by incoming check (Multiple Checks)
• … (7 more variants)
ProcessingReceivables and Payments
Handling an Incoming Customer Inquiry
Processing Outbound Delivery
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Creating Down Payment Requests
Processing Receivables and Payments
Work center in which process is performed
Business document flow
Process related to Financials
Related scenarios
Process mainly driven by the user
Process mainly driven by the system
• Process variant1
• Process variant 2
Business Value
Scenario/Processes
Scenario Flow
Further Information
Outbound Logistics Control
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity MgtNew Business Sales
Orders
Collaboration Window /
Groupware Client
Work Center
Additional Application
©© 2013 SAP AG. All rights reserved.
Order-to-Cash (Sell-from-Stock)Further Information
Scenario Explorer
Scenario/Processes
ForumGet in touch with experts to discuss your specific requirements. To enter the community, click here.*
More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.
Self-Enablement SystemsIf you want to try out the business scenario, click here.*
WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*
Do you want to try it out? Do you need more information? Do you want to discuss with others?
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* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.
Further Information
Business Value
Scenario Flow
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