©© 2013 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Sell-from-Stock) Scenario Overview Handling an Incoming Customer Inquiry Initiating

©© 2013 SAP AG. All rights reserved.

Scenario/Processes

Order-to-Cash (Sell-from-Stock)Scenario Overview

Handling an Incoming Customer Inquiry

Initiating Outbound Delivery

Creating Sales Quotes

Processing Outbound Delivery

Processing Receivables and Payments

Creating Down Payment Request - Customer

Scenario Explorer

Open LegendScenario Description

The following business roles are involved in this scenario:

This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:

Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity

PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin

Click process chevrons for details


Processing Inspections

Creating Customer Invoices

Creating Sales Orders

Credit CardSales order processing supports the payment by credit cards with integration to payment service providers

Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically

Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)

Sales/Customer Service Representative

Warehouse Manager

Warehouse Operator

Accounts Receivable Accountant

Marketing-to-Opportunity

Customer Returns

If you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees

Business Value

Scenario Flow

Further Information

Creating Sales Contract


Order-to-Cash (Sell-from-Stock)Scenario Overview

Scenario Explorer


Sales/Customer Service Representative

Warehouse Manager

Warehouse Operator

Accounts Receivable Accountant

The following business roles are involved in this scenario:

Scenario DescriptionCredit Card

Sales order processing supports the payment by credit cards with integration to payment service providers

Credit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically

Automatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)

If you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees

This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:

Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantity

PricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin

Open LegendLegend

Process mainly driven by the user

Process mainly driven by the system

Manual process not supported by the system

Process that communicates with third-party software (mouse-over for details)

Process with relevance to Financials

Related scenario

Info button with more information

Close Legend

Scenario/Processes

Business Value

Scenario Flow

Further Information





Processing InspectionsMarketing-to-

Opportunity

Customer Returns





Creating Sales OrdersCreating Sales Contract


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry

Scenario Explorer

Process Description

The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.

Performed bySales/Customer Service Representative

In the Work Center(s)Account Management Groupware (Outlook) Collaboration Window

Further Information











Handling an IncomingCustomer Inquiry

Receive an incoming fax or e-mail and log an inquiry

X

Click here to display process variants

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Business Value

Scenario Flow

Further InformationSee alsoServices


http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/CRM/Ess/ESS_CRM_Services1.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer Inquiry

Scenario Explorer

Process Description

The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.


In the Work Center(s)Account Management Groupware (Outlook) Collaboration Window

Further Information


Handling an Incoming InquiryManually via Activities

Handling an Incoming Customer Inquiry via Telephony Channel

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Business Value

Scenario Flow

Further InformationSee alsoServices


Handling an IncomingCustomer Inquiry

Receive an incoming fax or e-mail and log an inquiry

Click here to hide process variants

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X

http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/CRM/Ess/ESS_CRM_Services1.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Quotes

Scenario Explorer

Process Description

The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.


In the Work Center(s)New Business

Further Information




Create a sales quote

Approve a sales quote

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X

Business Value

Scenario Flow

Further Information See alsoSales Quotes Quick Guide









http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/CRM/WoCV/SalesQuotes/VQG_NB_View_SalesQuotes.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Contract

Scenario Explorer

Process Description

The Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .Sales contracts can also be created directly, and do not require any approvals.

Performed bySales Representative

In the Work Center(s)Sales Order

Further Information


Approve a Sales Quote for contract

Creating sales contract

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X

Business Value

Scenario Flow

Further Information See alsoSales Contract Quick Guide

Create a sales Quote for Contract

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Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Creating Sales Orders

Scenario Explorer

Process Description

The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication or a connected e-shop.


In the Work Center(s)Sales Orders

Further Information







Create a sales order

Approve a sales order

X

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Business Value

Scenario Flow

Further Information See alsoSales Orders Quick Guide







http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/CRM/WoCV/SalesOrders/VQG_SO_View_SalesOrders.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Creating Down Payment Requests - Customer

Scenario Explorer

Process Description

The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.


In the Work Center(s)Customer Invoicing

Further Information




Business Value

Scenario Flow

Further Information See alsoCreate a Down Payment Request





Create and release down payment request

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X

http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/SRM/WoCV/InvoiceEntry/HT_SIV_DownPaymentRequest.html

http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/SRM/WoCV/InvoiceEntry/HT_SIV_DownPaymentRequest.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and Payments

Scenario Explorer

Process Description

The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.

Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.

Performed byAccounts Receivable Accountant

In the Work Center(s)Receivables Payment Management

Further Information




Processing Externally-Initiated Payments by Incoming Bank Transfer

Enter a remittance advice

Process a bank statement

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X

Allocate a payment

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Clear a payment

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Business Value

Scenario Flow

Further Information See alsoAllocate a Payment Manually





http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/FIN/WoCV/PayAlloc/HTO_OIF_PerfManualPayAllo.html


Scenario/Processes


Scenario Explorer

Process Description




In the Work Center(s)Receivables Payment Management

Further Information


Business Value

Scenario Flow

Further Information See alsoClear an Incoming Payment Manually






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Allocate a payment

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Clear a payment

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Processing Externally-Initiated Payments by Incoming Check

Processing Externally-Initiated Payments by Incoming Check with Lockbox

Processing Externally-Initiated Payments by Multiple Incoming Checks

Processing Incoming Payments by Bill of Exchange

Processing Incoming Payments with Petty Cash

Processing Internally-Initiated Payments by Credit Card

Processing Internally-Initiated Payments by Direct Debit

Processing Receivables and Payments with Accounts Maintenance

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http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/FIN/WoCV/PayClear2/HTO_QAF_PaymentClearing.html



Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound Delivery

Scenario Explorer

Process Description

The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.

Performed byWarehouse Manager

In the Work Center(s) Outbound Logistics Control

Further Information








…

Initiating Outbound Delivery - Shipment from Your Own Site

Determine ship-from and check product availability

Initiate outbound delivery

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X


Business Value

Scenario Flow

Further Information See alsoOutbound Delivery Processing




http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/SCM/Ess/ESS_Pro_OutboundDeliveryProcessing.html



Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound Delivery

Scenario Explorer

Process Description

The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.

Performed byWarehouse Manager

In the Work Center(s) Outbound Logistics Control

Further Information


Initiating Outbound Delivery for Shipment from Externally-Managed Location

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Business Value

Scenario Flow

Further Information See alsoShip-From Determination and Shipment Scheduling for Customer Demand






Initiating Outbound Delivery - Shipment from Your Own Site

Determine ship-from and check product availability

Initiate outbound delivery

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…

X

http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/SCM/Ess/ESS_Con_SourceSchedule.html




Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery

Scenario Explorer

Process Description

Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.

Performed byWarehouse Operator

In the Work Center(s)Outbound Logistics

Further Information





…

Processing Outbound Delivery - with Tasks

Create a warehouse request

Create a warehouse task

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X

Confirm a warehouse task and post goods issue

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Accept a deviation

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Finalize an outbound delivery

iClick here to display process variants


Business Value

Scenario Flow





Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Processing Outbound Delivery

Scenario Explorer

Process Description

Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.

Performed byWarehouse Operator

In the Work Center(s)Outbound Logistics

Further Information


Processing Outbound Delivery - Without Task Control

Processing Outbound Delivery for Externally-Managed Locations

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Business Value

Scenario Flow





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Processing Outbound Delivery - with Tasks

Create a warehouse request

Create a warehouse task

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Confirm a warehouse task and post goods issue

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Accept a deviation

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Finalize an outbound delivery

iClick here to hide process variants

X



Order-to-Cash (Sell-from-Stock)Process Details: Processing Inspections

Scenario Explorer

Process Description

The Processing Inspections business process allows you to process, monitor, and analyze inspections of products :

Inspections at goods receiptReceiving inspections for supplier deliveries, first articles, customer returns, and stock transfers

Inspections in productionIn-process control and final inspections for production

Inspections in shippingFinal inspections for customer shipments

As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.

Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user.

Performed byInspector Quality Engineer Quality Manager

In the Work Center(s)Quality Control

Further Information











Inspect samples

Record inspection results

Decide about quality

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X

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Scenario/Processes

Business Value

Scenario Flow

Further Information See alsoProcess an Inspection


http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/PLM/WoCV/Monitoring/HT_QA_EditInsp.html


Scenario/Processes

Order-to-Cash (Sell-from-Stock)Process Details: Creating Customer Invoices

Scenario Explorer

Process Description

In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.


In the Work Center(s)Customer Invoicing

Further Information





Transfer invoice requests

Release an invoice

X

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Business Value

Scenario Flow

Further Information See alsoCustomer Invoice Processing


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http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/CRM/Ess/ESS_Pro_CustomerInv.html


Scenario/Processes


Scenario Explorer

Process Description




In the Work Center(s)ReceivablesPayment ManagementLiquidity Management

Further Information











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X

Allocate a payment

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Clear a payment

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Business Value

Scenario Flow

Further Information See alsoAllocate a Payment Manually

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http://help.sap.com/saphelp_byd1405/en/ktp/Software-Components/01200615320100003379/WEKTRA_for_Work_Centers/FIN/WoCV/PayAlloc/HTO_OIF_PerfManualPayAllo.html


Scenario/Processes


Scenario Explorer

Process Description




In the Work Center(s)ReceivablesPayment ManagementLiquidity Management

Further Information


Processing Externally-Initiated Payments by Incoming Check

Processing Externally-Initiated Payments by Incoming Check with Lockbox

Processing Externally-Initiated Payments by Multiple Incoming Checks

Processing Incoming Payments by Bill of Exchange

Processing Incoming Payments with Petty Cash

Processing Internally-Initiated Payments by Credit Card

Processing Internally-Initiated Payments by Direct Debit

Processing Receivables and Payments with Accounts Maintenance

iiiii

Business Value

Scenario Flow

Further Information See alsoClear an Incoming Payment Manually










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Allocate a payment

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Clear a payment

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X




Settle

Create Invoice Process Receivables Post to Ledger

Order-to-Cash (Sell-from-Stock) Business Value

Scenario Explorer

Overview

This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.

You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.

SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement

Sales assistant function to best convert opportunities into business

Automatic quote and order generation, processing and flexible pricing management

The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation

Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing

Scalable process for revenue recognition supporting different accounting principles

Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels

Key Benefits

Fulfill

Initiate Outbound Delivery

Execute Warehouse Tasks (Optional) / Post Goods Issue

Create Outbound Delivery

Order

Create Opportunity

Create Sales Quote

Create Sales Order

Business Value

Scenario/Processes

Scenario Flow

Further Information


• For Own Delivery• For Delivery by

Warehouse Provider

Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: Standard

Legend & VariantsWork center in which process is performed

Business document flow

Process related to Financials

Related scenarios

Variant(s) of the Scenario:

Standard

With Sales Contract

With Down Payment



• Process variant1

• Process variant 2

Scenario Explorer

Work Center

Additional Application

New Business Sales Orders

Outbound Logistics Control

Outbound Logistics

Customer Invoicing

Receivables / Cash & Liquidity Mgt

Collaboration Window /

Groupware Client






Customer Returns

• telephony channel

• fax-/e-mail channel

• With Task Control• Without Task

Control• From Warehouse

Provider

• Process Bank Statement - Standard Variant

• Process externally initiated payment by incoming check (Multiple Checks)

• … (7 more variants)

ProcessingReceivables and Payments



Business Value

Scenario/Processes

Scenario Flow

Further Information


• For Own Delivery• For Delivery by

Warehouse Provider

Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales Contract

Legend & VariantsWork center in which process is performed



Related scenarios

Variant(s) of the Scenario:

Standard

With Sales Contract

With Down Payment





Scenario Explorer

Collaboration Window

Groupware Client






Customer Returns

• With Task Control• Without Task

Control• From Warehouse

Provider






Business Value

Scenario/Processes

Scenario Flow

Further Information

Creating Sales Quote for contract

Sales Orders


Outbound Logistics

Customer Invoicing


Sales Orders

New Business

Work Center



Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down Payment

Legend & Variants Variant(s) of the Scenario:

Standard

With Sales Contract

With Down Payment

Scenario Explorer






Customer Returns

• telephony channel

• fax-/e-mail channel

• with task control

• without task control







Customer Invoicing


Creating Down Payment Requests


Work center in which process is performed



Related scenarios





Business Value

Scenario/Processes

Scenario Flow

Further Information


Outbound Logistics

Customer Invoicing

Receivables / Cash & Liquidity MgtNew Business Sales

Orders

Collaboration Window /

Groupware Client

Work Center



Order-to-Cash (Sell-from-Stock)Further Information

Scenario Explorer

Scenario/Processes

ForumGet in touch with experts to discuss your specific requirements. To enter the community, click here.*

More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.

Self-Enablement SystemsIf you want to try out the business scenario, click here.*

WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*

Do you want to try it out? Do you need more information? Do you want to discuss with others?

VV

* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.

Further Information

Business Value

Scenario Flow

https://www.sme.sap.com/irj/sme/community/collaboration/forums?path=/category.jspa?categoryID=58

http://help.sap.com/byd-en/

https://www.sme.sap.com/irj/sme/community/learning/selfenablementsystems

https://wiki.sme.sap.com/wiki/x/CAaRBw

http://support.microsoft.com/kb/890474

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©© 2013 SAP AG. All rights reserved. Scenario/Processes Order-to-Cash (Sell-from-Stock) Scenario Overview Handling an Incoming Customer Inquiry Initiating