Architecting Change: Navigating Ambiguity, Uncertainty, and Volatility When Designing for Users

ARCHITECTING

CHANGENAVIGATING AMBIGUITY, UNCERTAINTY, AND VOLATILITY

WHEN DESIGNING FOR USERS

Emily Bowman @awesomania

HI. I’M EMILY.

AND I’M A CHANGE-AHOLIC.

Emily Bowman @awesomania

OBLIGATORY CLIENT LOGO SLIDE

Emily Bowman @awesomania

SO WHAT?

Emily Bowman @awesomania

SCALE OF COMMITTMENT

ApathyNon-

ComplianceCompliance Committed

Emily Bowman @awesomania

Emily Bowman @awesomania

Wikimedia, Not any man (or hawk)

Emily Bowman @awesomania

1. PAY ATTENTION

2. FACE YOUR FEELINGS

3. UNDERSTAND YOUR ROLE

4. CHOOSE YOUR ATTITUDE

5. RELAX

Emily Bowman @awesomania

Emily Bowman @awesomania

Emily Bowman @awesomania

CHANGE MANAGEMENT MODEL

Make the Case

Develop a Vision

Communicate

Remove Barriers

Acknowledge Progress

Reinforce Change

Emily Bowman @awesomania

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

CLARITY

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

INSPIRATION

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

VISUAL

ALIGNMENT

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

CO-CREATION

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

ACTION

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

TRANSPARENCY

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

HARMONY

Emily Bowman @awesomania

XPLANE’S DNA OF CHANGE

RESILIENCE

Emily Bowman @awesomania

Emily Bowman @awesomania

THANK YOU!TO LEARN MORE:

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