Your Intranet Is Like a Bad Christmas Present - Worldwebforum

Sebastian Preuss Managing Partner

Paul Herwarth von Bittenfeld

Head of Product

noun | [deɪʒɑː ˈvuː]

a: the illusion of remembering scenes and events when experienced for the first time.

b: a feeling that one has seen or heard something before.

„I entered the room and immediately felt a sense of déjà vu.“

FAMILIAR FEELING

déjà vu

BAD LUCK ON CHRISTMAS EVE

WHAT WE DO

//SEIBERT/MEDIA =

Intranet Implementation

WHAT PEOPLEDO ONLINEYOUR INTRANET?

WHY INTRODUCING AN INTRANET IS HARD

You don’t really know your users1

A lot of users, very diverse2

Stakeholders have their own agenda3

HOW TO INTRODUCE A GOOD INTRANET

Ask your employees for a wish list1

Do market research2

Know expectations of stakeholders3

HARD WORK

A bunch of work!

WHAT WE HAVE LEARNED

KNOWLEDGE MGMT

KNOWLEDGE MGMT - WISH & REALITY

87%ALREADY USE INTRANET FOR KNOWLEDGE MANAGEMENT

86%FIND KNOWLEDGE MANAGEMENT IMPORTANT OR VERY IMPORTANT

KNOWLEDGE MGMT -GO BIG

Wiki

Collaborative Editing

Inline Comments

Embedded Media

Dynamic Links

Rich Content

HTML5

Workflows

Permissions Management

Archiving

KNOWLEDGE MGMT - TAKE AWAYS

Don’t outsource knowledge management from intranet

1

Pimp your knowledge management - big time

2

PERSONALIZED NEWS

not important / slightly important

PERSONALIZATION -WISH & REALITY

intranets offering personalization

8%

45%

PERSONALIZATION - TAKE AWAYS

Provide relevant data1

Add technical capability2

MICROBLOGGING

noun | [ˈmʌɪkrə(ʊ)ˌblɒɡɪŋ/]

a: to post a status update in a social network and let others interact with it. b: the activity or practice of making short, frequent posts to a microblog.

"microblogging allows anyone with something to say to find an audience"

microblogging

MICROBLOGGING

MICROBLOGGING - WISH & REALITY

OF ALL MICROBLOG POSTS ARE WORK-RELATED

90%

MICROBLOGGING - PURPOSES

Sharing timely and time-relevant info„cake in the kitchen!“

1

Passing along small bits of information „must-read article on JavaScript!“

2

Facilitating company-wide conversations „how do you guys like our new product logo?“

3

MICROBLOGGING - THE ONE FEATURE

Social Networking

19%

Knowledge Management

Enterprise Search

OtherAnswers

14% 11%

MICROBLOGGING - TAKE AWAYS

Add Microblog to intranet 1

Make top management use the Microblog

2

EXPERT FINDER

70% 40%

important / very important

intranets offering Expert Finder

EXPERT FINDER - WISH & REALITY

EXPERT FINDER - LINKEDIN PROFILE

Source: de.linkedin.com/

EXPERT FINDER - TAKE AWAYS

Add an Expert Finder1

Beef-up your Profile Pages2

MOBILE - THEN

Mobile

MOBILE - THEN

“A focus on mobile intranet access ... has been slow to gain traction.”

2014

MOBILE - NOW

“Today's best intranets focus on a pleasant experience for employees that access the intranet … on a smartphone.”

2016

MOBILE - ACTUAL USAGE

40%FIND MOBILE ACCESS TO INTRANETIMPORTANT OR VERY IMPORTANT

MOBILE - ACTUAL USAGE

55%ACCESS INTRANET VIA MOBILE DEVICE AT LEAST ONCE A WEEK

MOBILE - TAKE AWAYS

Use responsive design for your intranet website

1

Offer dedicated mobile app 2

RECAP

Having an intranet is smart. 1

Introducing an intranet is hard. 2

Knowing the right approach is golden. 3

Providing key features is essential. 4

PROCESS VS. PRODUCT

Good intranet = process Good intranet ≠ product

Or, is it?

SUMMING UP

+ = LINCHPIN

SUMMING UP

KICKASS SOFTWARE

BAD LUCK ON CHRISTMAS EVE