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Meta-Services –
a future approach for utilities?
Dr. Sascha Kreiskott, Head of Digital Solutions,
E.ON Energie Deutschland GmbH,
Munich, 19.03.2015
What are Meta Services?
2
A cleverly combined service with a tangible value for the customer
Standard
product Data
Interaction
Enabling
technology
…a great example: Drive Now!
3
Tangible value? Low cost – high quality transportation!
4
How could this be translated
into a bloody old fashioned
utility company?
5
Hi E.ON, can you
help me, to stay
within my budget?
Service: Budget control
6
Heating
Consumption
data
App
Thermostat
7
Hi E.ON, is my
granny well?
Service: Home Care
8
Notification
Consumption
data
Con
su
mption
time
Prepare
breakfast Lunch Washing
machine
Pattern analysis
Cooperation/
help
Issues to work on…
9
Acceptance
Hardware and installation cost
Value creation – from a customer perspective
Data availability/security
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