The Best Intranets in Europe

1

The Best

Intranets in

Europe

New York

25.10.2013

Stephan Schillerwein

stephan@schillerwein.net

www.schillerwein.net

www.intranet-matters.de

@IntranetMatters

Intranet Global Forum 2013 – Session «J»

2Photo credits: «kellerabteil», http://www.flickr.com/photos/kellerabteil/4229297126/

MarketBusiness Modell

WorkDigital

WorkplaceIntranet

Digital Business Transformation – Enterprise Design – Future of Work - …

3

Talk outline

Best (?)Benchmarking the Continents

Typical European Issues

Lessons Learned

4Photo credits: «Small», http://www.flickr.com/photos/small/73084669/

5

About Stephan Schillerwein

15+ years of experience in Digital Media and Information Management, specializing in Intranets, Social Collaboration and the Digital Workplace

100+ projects at 50+ organizations of all sectors & sizes

Formerly Online and Intranet Manager at several large enterprises and Director of the Intranet Benchmarking Forum

Business computer scientist – speaks language of “both sides”

Author, conference speaker, jury member, blogger, …

Partner of the Worldwide Intranet Challenge Intranet & Digital Workplace Advisor

Project Focus:

Vision & Strategy

Coaching & Enabling

System evaluation

Intranet Methodology

360° Intranet Assessment

Findability

Lean specification

Organisational Concepts

…

6

I’m also a collector of …

Intranet Names

Intranet Cases Studies

Digital Workplace Maturity models

…

All on http://www.intranet-matters.de/

7

BEST (?)

8Source: MAN Diesel 2012, http://www.youtube.com/watch?v=PN1IyDvyA2o

9Photo credits: Upendra Kanda, http://www.flickr.com/photos/ukanda/4455286483/in/photostream/

10

Some (personal) Favourites

11

Barclays

Source: Digital Workplace 24, 2013

12

StoraEnso

Source: Intranet Reloaded, 2013

13

Tieto

Source: http://www.digitalworkplacegroup.com/2013/05/14/screenshots-tieto-has-most-operational-intranet-youve-ever-seen/

14

Cowi: Project support

Source: i2 Summit, 2012

15

Bosch: Who can help me with … ?

16

Heineken: Social Learning

Credits: SmallWorlders

17

SAP: Finding expertise

Source: SAP, 2010

18

Enter: Gamification

Source: Digital Workplace 24, 2013

19

20

ScreenshOtsbeyond This

Point

21

BENCHMARKING THECONTINENTS

22

And the winner is …

96.12

98.01

92.33

102.46

ASIA EUROPE UK NTH AMERICA

Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013

23

But it needs being put into perspective

96.12 98.01

92.33

102.46

64.898

146.216

ASIA EUROPE UK NTH AMERICA WORST BEST

Based on 176 organisations who benchmarked their Intranets from an end-user perspective, 10-2013

24

Home of the Top 10 WIC-Intranets

1. USA (East Coast)

2. Continental Europe

3. Asia/Pacific

4. Middle East/Africa

5. Asia/Pacific

6. Middle East/Africa

7. USA (East Coast)

8. Asia/Pacific

9. USA (Central)

10. Central/South America

Weston Solutions

Milan Chamber of Commerce

Queensland Investment Corp

25

TYPICAL (EUROPEAN) ISSUES

26

Multi-language

27Photo credits:Catholic Church England and Wales, http://www.flickr.com/photos/27340278@N03/8571172529

28

Sounds familiar?

Do you have a companylanguage?

Yes

Does everbody speak, readand write it fluently?

No

29

No simple solutions

Budget

• Provide budgets for translation

• Offer free language education

• Both on global and local levels

New Role• Content Curators

• Both on global and local levels

Metadata• Multi-language thesaurus as backbone

• Enity extraction and tag suggestions

Perspective

• Bottom-up logic (instead of a «homepage»-centred view)

• Language on object (instead of «on page»)

• Make people and competencies findable

• Let people decide whether they want to use «google translate» (they do anyway)

30

Worker’s Councils

31Photo credits: Jason Liu, http://www.flickr.com/photos/kirualiu/6955840377/

32

Zeitgeist

?

33

Fahr-

ver-

gnUgen

??

34

Gummi-

BÄrchen

???

35Photo credits: Noema Pérez , http://www.flickr.com/photos/intercultura/2341487484/

36

LESSONS LEARNED

37

New Drivers of Excellence

1 Take a strategic design approach

2 Stop your Intranet projects

3 Get to the right level of technology-orientation

4 Stop ignoring the #1 problem for end-users

5 Adapt your “specification” to the new realities

6 Get real about social

7 Re-think your stakeholders

38

… but don’t forget the #1 key Stakeholder

39

«We need nothing short of a revolution in the way wecommunicate!»

- CEO of a global manufacturing company

40

«Our future is increasingly shapedby public opinion. If we want to bepart of this, we first must learnhow this works internally.»- CEO of a not-for-profit organisation

41

Continental: Real Core Values … that supportan culture of Social Collaboration

42

TO SUM UP

43

Source: http://www.wallpaperlibrary.net/12261/2013/albert-einstein-wallpapers-quotes/albert-einstein-wallpapers-quotes-2/

44

Thank you !

Taking the next step in Digital Transformation - together