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Company Confidential
8
Engagement KPIs
3. Volume - Product page visits (#) 4. Quality - Visit satisfaction (%)
Demand Generation KPIs
1. Volume - Nokia.com visits (#) 2. Quality - Bounce rate per traffic source (%)
Organic traffic
Bought traffic
Social traffic
DM traffic
Lead Generation KPIs
5. Volume – Sales channel exits (#) 6. Quality – Bounce rate for Ncom leads (%)
Sales traffic • Online • Offline
Nokia.com targets will be set to 6 KPIs in 3 categories
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