View
90
Download
0
Category
Preview:
Citation preview
Emotion?
Emotion, in everyday speech, is any relatively brief conscious experience characterized by intense mental activity and a high degree of pleasure or displeasure.
Neutral culture
Believetheyarebeingrationaland‘civilized’
Trytoidentifyintellectuallyfirst
Stillhaveemotions!
Thoughtsmoreimportantthanemotion
Wordsmoreimportantthanbodylanguage
Affective culture
Overtly display emotion
Identify with feelings first
Still think logically!
Feelings shown easily
Gestures and body language important for communicating
How?
Lack of tone ≠ lackofinterest
Prepare facts
Avoid overtly expressive behavior
Look out for small signals of emotion
Topics are about objects not people
How?
Avoid being cool and detached
Don’t be intimated by theatrics
Don’t judge theatrics as unprofessional
Recommended