SHOWING EMOTIONSVeronika Khyzhniak

HBEN, 2017

Emotion?

Emotion, in everyday speech, is any relatively brief conscious experience characterized by intense mental activity and a high degree of pleasure or displeasure.

Sadness Anger

Fear Surprise Disgust

Happiness

Affective VS Neutral

Affective or neutral context describes how cultures express their emotions.

Neutral culture

Believetheyarebeingrationaland‘civilized’

Trytoidentifyintellectuallyfirst

Stillhaveemotions!

Thoughtsmoreimportantthanemotion

Wordsmoreimportantthanbodylanguage

Affective culture

Overtly display emotion

Identify with feelings first

Still think logically!

Feelings shown easily

Gestures and body language important for communicating

How?

Lack of tone ≠ lackofinterest

Prepare facts

Avoid overtly expressive behavior

Look out for small signals of emotion

Topics are about objects not people

How?

Avoid being cool and detached

Don’t be intimated by theatrics

Don’t judge theatrics as unprofessional

Thankyouforyourattention!