Prosperity catalyst for 13th feb bl

Prosperity Catalysts: Libraries making an impact

on the economic agenda

Barbara Leigh – Principal Librarian Carl Dorney – Central Library Manager

Workshop Outcomes

• Why prosperity matters to a catalyst council and how Libraries are relevant

• How Libraries can be catalysts

• How to identify and connect with potential partners to attract their active collaboration with Libraries

• How to shape and communicate the Library economic offer

• Ways of measuring and demonstrating impact

Journeying to the centre

The Council Plan

The Council Plan

Increasing the wellbeing of communities • Safe

• Healthy

• Prosperous • Strong sense of place and belonging

Helping you take charge of your life

• Making informed choices

• Self service

• Get involved

• Strong sense of place and belonging

Making the wheels turn

Library Strategy

Customer Relationship

Strategy

Council

Plan

“.. a substance that speeds up a chemical reaction, but is not consumed by a reaction..”

•Welcoming

•Weekend-rich opening hours

•Countywide locations

•Community hubs

•Constant & trusted

•Safe & neutral

•Universal appeal

•Wide customer base

•Information specialists

•Knowledge surround

•Customer Insight

•Digital signage / Wifi

•Free E-Friday

Mapping the opportunities

•Political

•Strategic

•Delivery Partners

•Catalyst

Mapping the opportunities

Library

Service

STRATEGIC POLITICAL

DELIVERY

PARTNERS

CATALYST

Elected Members

Cabinet Member

Districts/Boroughs/County

Officers

Economic Regeneration Officers

Director Assistant Director

Chief Executive

Local Enterprise Partnership (NEP)

University

Worklessness Steering Group/Forum

Community Customer to customer

Volunteers (e.g. IT Buddies) Social Capital

Time Bank Local Businesses

Social Enterprise (University) Impact Stories

Sustainability Library Advisory Group

Donations/Bequests Conversation Cafes (BME)

Literacy/Numeracy Groups

Volunteers into paid work Hatcheries

University Colleges

Credit Unions JCP Connexions

Debt Advice CAB Children’s Centres

Community Legal Service Housing Associations

National Careers Service Providers:

Enterprise Solutions Options 2

Northampton Evolve your Future

Rachel Mallows Company

Institute of Chartered

Accountants New Ark Foundation BME

HMRC Local Businesses Business Ambassadors

(Pro Bono)

Meet the key strategic partner...

Learning points

• Why prosperity matters

• How Libraries can be catalysts

• Identifying the Library offer

• Mapping the opportunities

• Identifying the key partners

Customer Journey • Customer wants a job and needs to build

confidence

• Borrows from the Change! Collection and volunteers to gain experience

• Connects with the community

• Achieves employment goal

• Supports library through donation

New York

Mapping the opportunities

Library

Service

STRATEGIC POLITICAL

DELIVERY

PARTNERS

CATALYST

Elected Members

Cabinet Member

Districts/Boroughs/County

Officers

Economic Regeneration Officers

Director Assistant Director

Chief Executive

Local Enterprise Partnership (NEP)

University

Worklessness Steering Group/Forum

Community Customer to customer

Volunteers (e.g. IT Buddies) Social Capital

Time Bank Local Businesses

Social Enterprise (University) Impact Stories

Sustainability Library Advisory Group

Donations/Bequests Conversation Cafes (BME)

Literacy/Numeracy Groups

Volunteers into paid work Hatcheries

University Colleges

Credit Unions JCP Connexions

Debt Advice CAB Children’s Centres

Community Legal Service Housing Associations

National Careers Service Providers:

Enterprise Solutions Options 2

Northampton Evolve your Future

Rachel Mallows Company

Institute of Chartered

Accountants New Ark Foundation BME

HMRC Local Businesses Business Ambassadors

(Pro Bono)

Our Enterprise Hub Offer

• Face to face support – Signposting

– Regular drop-in sessions

– Bookable one to ones

• Programme of Workshops – Is it for me?

– HMRC – Tax for the Self Employed

– Writing your business plan

– Social media for business development

– Social Enterprise

Our Enterprise Hub Offer

• Online Resources – COBRA

– KOMPASS

– E-bulletin

– Social media

– Digital Signage

• Networking Opportunities – Launch Event

– Job Club Xtra

– Networking Events

– Digital skill share

The Enterprise Hub Journey

Information resources

Is it for me?

Tax & Finance

Business Planning

Networking

Effective Websites

Social Media

Start-Up Grant

Mentoring

• Standard monitoring

• Statistics

• Customer Journeys as “Impact Stories”

– Change zone

– Volunteering

– Enterprise

– Employment

Impact

Customer stories...

Learning points • Northamptonshire Libraries’ journey

• How to get buy-in

• How to promote the offer

• The importance of measuring impact

What next..?

• Extending the reach of the Enterprise Hub

• Enterprising Libraries – Arts Council funding

• Tailoring the offer with partners

• On-line skills exchange

• Library Hatcheries