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My sharing ar NICE contact center event in Jakarta.
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contact centers
from to and
interactions.
from to
and
from
become
from self-service to
and become self-service
more required
immediate responses and
qualified agents.
proactive to identify the
changes of
.
not only focus on
agent habits and
competencies.
combine all sources
of interactions as
Thank YouAndi Anugrah
0811944345 | @aanugrah | andi@telexindo.com
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