contact centers

from to and

interactions.

from to

and

from

become

from self-service to

and become self-service

more required

immediate responses and

qualified agents.

proactive to identify the

changes of

.

not only focus on

agent habits and

competencies.

combine all sources

of interactions as

Thank YouAndi Anugrah

0811944345 | @aanugrah | andi@telexindo.com