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The meteoric rise of mobile devices has opened up the opportunity to get performance support to people wherever they are. This, more than the conversion of eLearning courses, is the future of mLearning. Mobile devices give us the capability to get the right content to the right person at the right time – at the moment of need. In this session, we will discuss principles and guidelines for designing a mobile performance support strategy that includes knowledge capture, content curation and delivery, integration of social content, and analytics. You’ll see case studies that illustrate how those principles have been implemented in a variety of organizations and discuss how they might apply to your organization. You will be able to: Describe the characteristics of effective mobile performance support. Indentify situations where mobile performance support would be of value in your organization Apply principles of mobile performance support design to your situation.
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Mobile Performance
Support:Design Principles
Marty Rosenheck, Ph.D.
Chief Learning Strategistmrosenheck@CognitiveAdvisors.com
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1onlineCopyright ©2012 Cognitive Advisors LLC All Rights Reserved
Imagine…
Electronic Performance Support Systems
“EPSS enables people to do
more than they know how to
do.”
4
Performance SupportONLINE KNOWLEDGE BASE
FORMAL LEARNING OPTIONSOnline CoursesWorkshopsConferences
INFORMAL &EXPERIENTIAL LEARNING OPTIONSProject Work—On the Job
SOCIAL LEARNIG, COACHES AND COMMUNITIES OF PRACTICE
LEARNING EXPERIENCE MANAGER
Integrated Learning System
Flexible Learning Path
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Mobile Performance Support
• Right Place
• Right Time
• Right Content
• Right Amount
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Mobile Performance Support
Where might mobile performance support
improve performance in your organization?
?
Right PlaceSituated Learning
Context!
Right Place
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Scenario-Based Learning
Scenario-Based Learning
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
PLANNER
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Sidekick
From Allison Rossett
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
After Action Review
Right ContentExpert
Knowledge Harvesting
• Workflow• Principles• Heuristics• Categories
Existing Content
Single Source Data
Meta Tagged
PerformanceSupport Broker
User Generated
Content
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Social Content
Right Amount
Tip
Video Clip Document
Mini-Tutorial
Course
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
• Usage Data
• Content Ratings
• Correlation with Performance Measures
• Speed to Proficiency
Analytics
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
• Right Place
• Right Time
• Right Content
• Right Amount
Mobile Performance Support
How might these principles apply to mobile PS applications
in your organization?
?
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategistmrosenheck@CognitiveAdvisors.com
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1online
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
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